About the job
Dandy is revolutionizing the extensive and outdated dental sector, a market valued at over $200 billion. Supported by top-tier venture capital, we are on a bold mission to simplify and modernize all aspects of dental practices through innovative technology. As we broaden our global footprint, Dandy is developing the ultimate operating system for dental offices worldwide, equipping clinicians and their teams with cutting-edge technology, innovative solutions, and unparalleled support to enhance their practices, empower their staff, and improve patient care.
Position Overview
Dandy seeks a Clinical Support Trainer & Customer Experience Specialist in Removables to lead clinical adoption and elevate customer satisfaction as a fundamental part of our new market launch team. This hybrid role fuses impactful training with expert clinical support, ensuring dental practices embrace digital workflows confidently while receiving guidance on complex cases.
As the localized clinical authority, you will conduct live onboarding sessions, coach clinicians through digital workflows, and troubleshoot technical clinical issues. This role demands high autonomy and impact, influencing customer success, market readiness, and long-term digital integration.
The position involves up to 50% travel for in-practice training and support.
Your Responsibilities
Training Delivery & Adoption Coaching
- Facilitate tailored and impactful onboarding sessions (both virtual and in-practice) to boost clinician confidence in scanning and digital workflows.
- Observe workflows and offer real-time coaching to reinforce best practices and enhance scan quality.
- Promote early digital adoption by identifying and eliminating clinical and workflow obstacles, helping practices establish robust habits.
- Adapt global training materials to fit regional workflows, terminology, and regulatory requirements.
- Establish trust with clinicians and practice teams, guiding them to translate training into consistent and successful digital cases.
Clinical Support & Case Quality Expertise
- Act as the senior clinical escalation point for intricate cases, providing clear guidance through chat, phone, video, and email.
- Resolve clinical, scanning, and technical issues comprehensively, offering solutions that enhance both quality and clinician confidence.
- Evaluate scan and case quality against established benchmarks, ensuring high standards are met consistently.
