Senior Customer Advocate (Fluent in English & German)

ABOUT BOLDRBoldr is the pioneering global B-Corp committed to providing exceptional client experiences while fostering access to dignified and meaningful employment in communities worldwide.Our diverse global team is driven by a shared goal to connect individuals with aligned values for impactful change.With over a thousand team members across five countries…

As we rapidly expand our KYC capabilities in launching new products and penetrating new markets, Platacard is seeking a seasoned Product Analyst to spearhead the development and enhancement of KYC analytics from the ground up.Key Responsibilities:Establish and enhance KYC analytics for our product suite.Develop analytical infrastructure, including event tracking, metrics, dashboards, and reporting tools.Conduct analysis and forecasting of KYC-related costs, including verification volumes, budgets, and annual planning.Evaluate and test external vendors and models for customer verification.Monitor model performance in terms of accuracy, speed, and cost-effectiveness, and recommend improvements.Support product analytics by launching new features, measuring their impact, and providing actionable insights.Collaborate across multiple countries to localize and scale verification processes.Work in tandem with fraud, risk, and product teams to streamline customer onboarding.

At EPAM NEORIS, we are a Digital Accelerator with 20 years of experience partnering with some of the largest companies worldwide. Our multicultural startup culture, comprised of over 4,000 professionals in 11 countries, fosters innovation and continuous learning to deliver high-value solutions for our clients.We are currently seeking a Senior Data Scientist - AI.Main Responsibilities:• Design and develop advanced Machine Learning and Deep Learning models.• Analyze large volumes of structured and unstructured data to generate valuable insights.• Implement data pipelines and deploy models on Azure.• Apply best practices of MLOps (CI/CD, versioning, monitoring).• Evaluate and optimize model performance using robust metrics.• Build executive dashboards to communicate results.• Translate technical solutions into business impact for stakeholders.• Collaborate with multidisciplinary teams using agile methodologies.

About Speechify Speechify builds tools that make reading accessible for everyone. More than 50 million people use our text-to-speech products to turn PDFs, books, Google Docs, news articles, and web pages into audio. This helps users read more quickly, remember more, and enjoy learning. Our product lineup includes apps for iOS, Android, Mac, a Chrome extension, and a web app. We have received recognition from both Google and Apple, including the Chrome Extension of the Year and the 2025 Design Award for Inclusivity. Our Team and Culture Speechify operates as a fully distributed company. There is no central office, our nearly 200 team members work remotely from around the world. Our group includes frontend and backend engineers, AI research scientists, and professionals with backgrounds at Amazon, Microsoft, and Google. Team members also include PhD candidates from top universities such as Stanford, and founders from high-growth startups like Stripe, Vercel, and Bolt.

Birdman is recognized in the plant-based nutrition sector for making healthy and sustainable food choices more accessible. As the company grows into new markets and channels, strengthening its data and analytics capabilities is a priority for supporting strategic business decisions. Role overview The Senior Analyst of Revenue Data and Business Insights joins the Revenue Growth Management team in Guadalajara, Jalisco, Mexico. This position focuses on developing and refining statistical and machine learning models to guide commercial strategies. Typical projects include demand forecasting, pricing optimization, promotional effectiveness measurement, and customer segmentation. The analyst translates complex business needs into analytical models and delivers actionable recommendations based on data-driven insights. This is a hands-on role suited to someone who manages the full data lifecycle: building data pipelines, developing models, extracting insights, and communicating findings. The analyst will contribute to raising the analytics standard across Birdman. What you will do Develop and enhance statistical and machine learning models for forecasting and segmenting customers. Design and maintain Python-based data pipelines that interface with ERP systems and retail data sources. Conduct A/B tests and use quasi-experimental designs with sound statistical methods. Validate data and models to ensure results are accurate and reliable. Create and manage Power BI dashboards with advanced data visualizations. Collaborate with strategy and commercial teams on data-driven projects. Use AI tools to increase the speed and quality of analysis. Document modeling and pipeline processes for future scaling and replication. Impact and ownership Establish and expand statistical and machine learning frameworks for revenue analytics. Improve forecast accuracy, pricing strategies, and analysis of promotional ROI. Automate manual processes using Python pipelines. Deliver analytical results that are reproducible and dependable. Advance analytics with AI technologies such as ChatGPT and Claude. Contribute to building the Revenue Data Lake.

Role overview AECOM seeks a Senior Engineer / Specialist in Operational Security and Cybersecurity based in Mexico City. The main focus is safeguarding infrastructure and digital assets throughout the organization. Key responsibilities Create and refine security strategies that align with AECOM’s goals. Apply operational and cybersecurity measures to protect critical systems and sensitive data. Maintain compliance with industry standards and regulatory requirements in all security practices. Location This position is located at AECOM’s Mexico City office.

About Docplanner Group Docplanner Group connects 24 million patients with more than 280,000 doctors in 13 countries through brands like ZnanyLekarz, Doctoralia, MioDottore, DoktorTakvimi, and jameda. The company’s marketplaces, SaaS products, and AI-powered tools help healthcare professionals focus on patient care by simplifying daily operations. Learn more about Docplanner’s products at pro.doctoralia.es. Why Join Docplanner? Directly support doctors in delivering better patient care. Work within a large team of over 3,000 employees while maintaining adaptability and agility. Contribute to sustainable growth and ongoing innovation in healthcare technology. Role Overview: Senior Risk & Fraud Lead, Latin America Based in Mexico City, the Senior Risk & Fraud Lead for Latin America will develop and implement risk management, fraud prevention, AML/KYC, and payment control frameworks for the region. This is a senior individual contributor role with significant independence, reporting to the Legal, Risk & Compliance department. The role focuses on building strong risk governance to support secure business and payment operations across Latin America. What You Will Do Design and apply operational risk management frameworks, including risk assessments and mitigation strategies, to support business growth and operations in LATAM. Develop and roll out fraud detection and prevention initiatives, using advanced monitoring systems and response protocols across the region. Build and maintain AML and KYC programs that meet both local and international compliance requirements. Manage fraud controls, including transaction monitoring and addressing new payment-related risks. Lead operational risk assessments, complex fraud investigations, and incident responses, working closely with internal teams, vendors, and external authorities.

Join our dynamic team at Platacard as a Product Manager specializing in Collections. In this pivotal role, you will drive the development and execution of innovative product strategies that enhance user experience and drive business growth. Your expertise in product management will enable you to collaborate closely with cross-functional teams, ensuring that our collection solutions meet the evolving needs of our clients.

At Orion Innovation, we pride ourselves on being a distinguished, award-winning global business and technology services firm. We specialize in transformative business solutions and product development, deeply grounded in digital strategy, user experience design, and engineering. Our unique blend of agility, scalability, and maturity allows us to partner with a diverse array of clients across industries such as financial services, telecommunications, media, consumer products, automotive, and more.Senior Squad Manager – Loyalty (Digital Transformation)We are on the lookout for an experienced Senior Squad Manager to lead the execution of Aeroméxico's Loyalty Transformation program. This pivotal role involves translating the transformational vision into actionable results while navigating a complex landscape of business, technology, and data. You will be responsible for orchestrating the execution and managing dependencies, risks, and trade-offs to ensure successful delivery.Key Responsibilities:1. Execution and Delivery• Lead the execution of the Loyalty Transformation roadmap.• Translate capabilities into actionable initiatives and delivery plans.• Define the sequence and manage the critical path of the program.2. Program Orchestration• Coordinate cross-functional workflows encompassing Technology, Commercial, Finance, and Operations.

ALTEN Mexico is hiring a Senior Data Scientist and Machine Learning Engineer for its remote team in Mexico City. As part of the ALTEN Group, the company draws on more than 30 years of experience in engineering and technology, serving clients across industries such as Automotive, Energy, Aeronautics, Banking & Insurance, Telecom & Multimedia, and Rail. Role overview This position centers on creating and deploying data-driven solutions. The Senior Data Scientist and Machine Learning Engineer will work closely with colleagues from various fields to tackle complex business challenges through advanced data science and machine learning methods. Collaboration Expect frequent interaction with multidisciplinary teams, combining technical expertise with business insight to deliver practical results for clients in several sectors.

Boldr is a global B-Corp focused on delivering high-quality client experiences and creating meaningful jobs in communities around the world. The team brings together people from a wide range of backgrounds who share a mission to connect values-driven individuals for work that matters. Boldr currently employs over a thousand people across five countries and plans to expand to more than 5,000 by 2027. Values Collaboration is rooted in authentic connections. Curiosity inspires innovation and ongoing improvement. Adaptability and flexibility help the team succeed. Ambitious goals are balanced with operational excellence. Empathy shapes partnerships and everyday interactions. Role overview The Senior Customer Advocate (English & German) provides email and chat support to address customer questions and resolve issues related to client products and services. This remote role involves working closely with both internal colleagues and external partners to ensure customers receive timely, professional help. What you will do Deliver accurate, thorough information to customers with empathy and professionalism. Handle, tag, and resolve emails and chats in Gladly, meeting service level agreements. Use approved macros and adapt responses to match Grüns voice. Assist customers with returns and exchanges. Edit subscriptions in Skio, including resolving address and payment issues. Track shipping problems and keep customers proactively informed. Report product quality concerns or adverse events, documenting with photos and detailed notes. Maintain clear, thorough notes so other team members can follow up seamlessly. Who succeeds here People who share Boldr’s values of curiosity and authenticity. Analytical thinkers who notice details others might miss. Those who care deeply about client satisfaction. Requirements Bachelor’s degree in any field. At least 3 years of customer service experience, including email, phone, or chat support. Background supporting SaaS products. Minimum 2 years assisting US ecommerce customers. Strong written and spoken English and German skills. Location This is a remote position based in Chihuahua, Chihuahua, Mexico.

Join the DaCodes Team! At DaCodes, we are specialists in creating impactful software solutions and driving digital transformation. With a decade of experience, our nearly 300 skilled professionals, known as #DaCoders, work collaboratively to develop innovative technology solutions for clients across Latin America and the United States, consistently achieving remarkable outcomes. By joining DaCodes, you will have the chance to enhance your professional skills, engage in diverse projects across various industries, and play a vital role in designing, implementing, and optimizing cloud infrastructures. Our team members significantly influence our success and that of our clients. As a Senior Salesforce Functional Consultant, you will be at the forefront of our projects, gaining valuable experience with disruptive startups and renowned global brands.We are seeking a Senior Salesforce Functional Consultant to spearhead comprehensive Salesforce implementations and facilitate business transformation initiatives for our clients across LATAM. This role demands profound functional consulting expertise, exceptional stakeholder engagement capabilities, and extensive knowledge of Salesforce's platform potentials.As a key strategic partner, you will convert business requirements into scalable Salesforce solutions, ensuring superior delivery and sustained value.

Are you a seasoned geospatial expert looking to influence the evolution of artificial intelligence? Join us in crafting a cutting-edge geospatial reasoning agent designed for Crisis Response, enabling AI systems to interpret, evaluate, and forecast real-world events amid uncertainties and incomplete data. Your invaluable insights will steer the development and assessment of models, establishing a robust foundation for future applications in geospatial reasoning and predictive analytics. We seek professionals with extensive backgrounds in geospatial analysis, crisis response, or related fields such as damage assessment, agriculture, site selection, supply chain optimization, and forecasting. In this role, you will assess AI-generated results, pinpoint analytical vulnerabilities, and create metrics and test cases that enhance model comprehension and predictive performance. Each day, you will analyze geospatial scenarios, verify model outputs, define and refine reasoning frameworks, and collaborate with our team to elevate data-driven evaluations. Ideal candidates possess professional experience in geospatial analysis, GIS systems, or spatial modeling across industries like crisis management, logistics, and environmental planning. Familiarity with geospatial tools and libraries (e.g., QGIS, ArcGIS, GDAL, PostGIS) is highly desirable. Exceptional reasoning abilities, meticulous attention to detail, and the capacity to convey complex spatial relationships clearly are essential. Are you ready to leverage your geospatial expertise at the forefront of AI innovation? Apply now and contribute to the design of intelligent systems that empower real-time global decision-making.

About This Role:Join TrueML as we embark on an exciting journey of platform rearchitecture, transitioning to a fully cloud-native infrastructure. In the role of Senior DevOps Engineer, you will play a pivotal role in this transformation. Your primary objective will be to streamline the Software Development Lifecycle (SDLC) by providing our engineering teams with automated workflows, scalable AWS environments, and robust monitoring systems. This is more than just managing infrastructure; it is about laying the groundwork that enables our organization to grow and innovate.

Bask Health is an innovative telehealth platform dedicated to revolutionizing the way entrepreneurs and businesses establish direct-to-consumer telemedicine services. Our mission is to simplify the complexities of the healthcare industry, enabling our clients to launch their telemedicine companies swiftly and seamlessly. With a robust suite of features tailored to the unique demands of telehealth, we empower our customers with all the necessary tools for success.Speed Wins: We prioritize quick decision-making and agile execution, embracing failures as learning opportunities.Intuition, Then Data: Our approach is data-centric, beginning with intuition and validating through analytics to enhance our strategies.Miles, Not Inches: We believe in pursuing ambitious ideas rather than settling for incremental improvements.Customer Obsession: Our commitment is to facilitate our customers in launching multi-billion dollar ventures effortlessly, driven by deep understanding and support.Ownership & Accountability: We foster a culture of extreme ownership and collaboration, where every team member is responsible for their contributions and proactive in overcoming challenges.In your daily activities, you will:Create logic-based questionnaires for asynchronous visits using the Bask platform, capitalizing on your experience with workflow design.Guide customers through the entire process of launching and upselling medications, from initiation to completion.Address software and order-related inquiries, providing timely support for your accounts.

Join our dynamic team at SEGULA Technologies as a Senior Supplier Recovery Field Engineer. We are looking for a seasoned professional to spearhead a crucial supplier stabilization initiative for a prominent aerospace client. This role is based on-site at a supplier facility in Monterrey, with a primary focus on operational recovery, production stabilization, and backlog reduction.The ideal candidate will possess significant manufacturing and supplier development experience, displaying the ability to swiftly diagnose industrial challenges, pinpoint production bottlenecks, and execute effective recovery plans to enhance delivery performance.You will work in close collaboration with manufacturing, quality, operations, and supply chain teams to meet production goals and delivery timelines. This role demands a strong presence on the production floor daily.Key Responsibilities:Supplier Production Recovery: Lead on-site recovery initiatives to stabilize production and restore delivery performance.Analyze production workflows to identify bottlenecks, capacity issues, and operational inefficiencies.Execute and monitor recovery action plans aimed at backlog reduction and throughput improvement.Document and report progress against recovery milestones and delivery commitments.Manufacturing & Operational Analysis:Conduct production line diagnostics, assessing factors like cycle time, throughput, yield, scrap rates, and WIP.Identify root causes of production delays and recommend corrective measures.Engage directly with plant teams to bolster operational stability and process efficiency.Track key operational metrics including OEE, yield, scrap rate, throughput, and plan vs. actual production output.Cross-Functional Coordination:Act as the operational liaison between the supplier and customer program teams.Collaborate with manufacturing, quality, engineering, and supply chain teams to address production challenges.Facilitate daily operational reviews and track progress meetings.Supply Chain & Delivery Performance:Support backlog recovery initiatives ensuring alignment between production capacity and demand requirements.Assess supplier production planning and capacity limitations.Enhance visibility into production schedules and delivery timelines.Reporting & Customer Communication:Provide regular updates and recovery status reports to client leadership.

About WatershedWatershed is a leading enterprise sustainability platform that empowers organizations to manage their climate and ESG data effectively. Major companies like Airbnb, Carlyle Group, FedEx, Visa, and Dr. Martens trust Watershed to generate audit-ready metrics for both voluntary and regulatory reporting, including CSRD, while actively pursuing real decarbonization initiatives. We are looking for passionate team members who thrive in a product-focused environment, are eager to contribute to a mission-driven startup, and are excited to help shape a vibrant team culture.With offices located in San Francisco, New York, Denver, London, Paris, Berlin, Sydney, Mexico City, and a remote workforce across the US and Europe, we invite you to consider joining our innovative team!The RoleAs a Senior Product Manager at Watershed, you will be the pivotal link between engineering, design, climate science, and market strategies, all unified under a singular vision. This role is highly technical, requiring hands-on participation and cross-functional collaboration. You will guide the team responsible for the Watershed calculation engine, rolling up your sleeves to ensure effective execution.In partnership with enterprise clients, as well as our Climate Science, Solutions, Data Engineering, and Platform Engineering teams, you will determine what we build, why it is significant, and how we deliver it—with an unwavering focus on customer impact, accuracy, and scalability.ResponsibilitiesLead the Product Management of our Supply Chain product module and the overarching company database.Become a Customer Expert: Engage with sustainability leads, data teams, and auditors to identify pain points, validate hypotheses, and convert insights into actionable product requirements.Own the Vision & Roadmap: Define the vision, strategy, and key performance metrics for Watershed’s core calculation engine.Deliver Data Products and Platform Applications that empower customers and can be effectively utilized by other Watershed teams.Embrace an AI-First Mindset: Design data products that are user-friendly and ready for AI integration—structured and contextualized for seamless querying and action by AI systems.Collaborate Across Teams: Align with diverse teams across various offices to ensure cohesive product development.

Role Type: Full-time, fully remote (Mexico or Philippines)Schedule: Aligns with EST - CSTSalary: $1600 - $2500 per monthPosition OverviewWe are seeking a mid-to-senior level SEO Strategist with a robust background in eCommerce SEO and a proactive approach to AI tools and automation. This position is perfect for an individual who can manage the entire SEO strategy lifecycle, from in-depth keyword research to execution, while effectively utilizing AI to enhance performance and operational efficiency.Key ResponsibilitiesCraft and implement comprehensive SEO strategies for eCommerce platforms, including product, category, and collection pages.Perform extensive keyword research, clustering, and intent mapping.Optimize on-page SEO, internal linking structures, and overall site architecture.Lead technical SEO projects, including site audits, indexing, and improving Core Web Vitals.Utilize AI tools (such as ChatGPT and Surfer) to streamline content creation and workflows.Collaborate effectively with content, product, and development teams.Monitor, analyze, and report on SEO performance metrics, including traffic, rankings, and conversions.Identify opportunities for growth and continuously enhance SEO effectiveness.RequirementsA minimum of 4–6 years of SEO experience at a mid-to-senior level.Proven expertise in eCommerce SEO, particularly with platforms like Shopify and Magento.Demonstrated success in driving organic growth.In-depth knowledge of both technical and on-page SEO principles.Familiarity with essential SEO tools, including Ahrefs, SEMrush, and Screaming Frog.Excellent communication skills and a collaborative mindset.Preferred QualificationsExperience incorporating AI tools into SEO workflows.Background in programmatic SEO or handling large-scale content projects.Exposure to Conversion Rate Optimization (CRO) and A/B testing methodologies.Familiarity with high-SKU or marketplace environments.BenefitsClient Interaction: Directly engage with clients, managing communications and addressing their needs independently.Payment Structure: All compensation is processed directly through the client, ensuring timely and direct payments to you.Vacation and Holidays: You will have the flexibility to set your own vacation schedule in alignment with client needs.Application Process:Instead of a traditional interview, please submit your responses via a Loom video to the provided questions on the application page.

Join Continental AG as an Associate or Senior Business Process Consultant specializing in EDI Operations. In this role, you will be responsible for optimizing electronic data interchange processes, ensuring seamless communication between our systems and partners. You will analyze existing workflows, identify opportunities for improvement, and implement solutions that enhance operational efficiency.

Channel Factory is at the forefront of intelligent marketing solutions, providing advanced contextual safety, suitability, and performance for brands and agencies. Our innovative platform empowers marketers to implement, automate, and expand their marketing initiatives across YouTube and other emerging channels. We strive to connect leading brands with the right audience in the most suitable contexts, thereby enhancing both suitability and performance.We foster a dynamic start-up culture that champions diversity, collaboration, and results-oriented execution. Our team thrives on critical thinking and practical problem-solving, cultivating an environment where intellectual curiosity is highly valued.With headquarters in the United States and global offices in over 20 locations, we are looking for a passionate and analytical Senior Data Analyst to join our Analytics & Insights team. This role will collaborate closely with account management, media, strategy, investment, and content teams to comprehend client goals and deliver data-driven insights that enhance media performance and foster business growth. The ideal candidate will excel in deriving insights from complex data, crafting compelling narratives, and providing strategic recommendations to clients.