SaaS Onboarding Manager - Professional Services
Zenoti
Full-time|$125K/yr - $140K/yr|On-site|Seattle, Washington, United States Zenoti offers a comprehensive, cloud-based software suite tailored for the beauty and wellness sector. Our platform empowers businesses to effectively manage all aspects of their operations through a unified mobile solution, including online appointment scheduling, POS systems, CRM, employee management, inventory management, and integrated marketing programs. By leveraging Zenoti, clients can optimize their systems, cut expenses, and enhance customer loyalty and spending. Engineered for scalability and reliability, our platform harnesses enterprise-level technology suitable for businesses of various sizes.With over 30,000 salons, spas, medspas, and fitness studios across more than 50 countries, Zenoti serves a diverse portfolio of globally recognized brands, such as European Wax Center, Hand & Stone, Massage Heights, Rush Hair & Beauty, Sono Bello, Profile by Sanford, Hair Cuttery, CorePower Yoga, and TONI&GUY.Recent milestones include exceeding a $1 billion unicorn valuation, receiving recognition as a Next Tech Titan by GeekWire, securing an $80 million investment from TPG, and ranking 316th on Deloitte’s 2020 Technology Fast 500™. We are also honored to be recognized as a Great Place to Work Certified™ for 2021-2022, reinforcing our commitment to empowering individuals to thrive and achieve their potential. To learn more about Zenoti, visit: https://www.zenoti.comAbout the RoleAs the Practice Manager on our Onboarding team, you will lead a dynamic group of Product Specialists and Project Managers dedicated to onboarding our SaaS clients. You will be responsible for ensuring the success of new customer implementations, fostering internal team development, and acting as a key leader in delivering our services. Your role will be pivotal as you represent Zenoti to our clients, demonstrating the value our platform brings beyond mere implementation.This position is ideal for someone who excels in tackling complex challenges, cultivating strategic relationships, utilizing AI-driven insights, and enhancing both personnel and processes within a fast-paced SaaS environment.What You’ll Be DoingTeam Leadership & Talent DevelopmentManage, coach, and mentor a team of 8–10 Product Specialists and Project Managers.Align team members’ personal growth with business objectives while establishing clear development pathways.Foster a culture of accountability, ownership, and collaboration.
Apr 12, 2026