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Senior Client Success Manager at Intus | Remote

Intus Care

Full-time|$120K/yr - $120K/yr|Remote|Remote-USA

About Intus Care:IntusCare is a pioneering end-to-end ecosystem meticulously designed to assist Programs of All-Inclusive Care for the Elderly (PACE) in delivering outstanding care, enhancing financial performance, and ensuring compliance. Our innovative solutions replace outdated technology and manual processes, empowering teams to master their operations and improve outcomes for dual-eligible seniors—one of the most vulnerable and clinically complex groups in the US healthcare system.Role Overview:We are on the lookout for a seasoned, strategic, and client-oriented Senior Client Success Manager (Sr. CSM) to become part of our Client Delivery organization. This pivotal role entails steering clients through the advanced adoption of Intus Care solutions, guaranteeing measurable value and long-lasting partnership success.As a Senior CSM, you will function as a trusted advisor, product specialist, and mentor within the Client Success team, guiding clients and internal team members through intricate workflows and maximizing platform utilization.Key ResponsibilitiesStrategic Client Partnership & Value RealizationAct as a strategic advisor for assigned clients, facilitating deeper product adoption and planning for their long-term journey.Comprehend client business objectives and operational workflows to drive impactful outcomes aligned with PACE standards.Engage in discussions regarding performance trends and operational opportunities where Intus Care can amplify impact.Craft and maintain tailored success plans to ensure optimal platform utilization.Platform Adoption & Enablement LeadershipConduct advanced enablement sessions covering CareHub, IRIS, analytics solutions, and operational workflows.Assist clients in navigating change management and optimizing workflows for ongoing system utilization.

Apr 18, 2026
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