About the job
This part-time Customer Solutions Representative position is based in Sydney, New South Wales, Australia. The schedule runs Thursday to Saturday, from 9:00 AM to 5:30 PM. The role centers on helping fans and customers with their event needs, making each interaction smooth and positive.
Role overview
As the first point of contact for Ticketek Entertainment Group, the Customer Solutions Representative manages inbound and outbound requests by phone, email, and social media. The role involves assisting with bookings, processing refunds or exchanges, and answering general inquiries. Ticketek’s ticketing systems and CRM tools support these daily tasks. Collaboration with colleagues is a key part of the job, ensuring customers receive prompt, accurate support.
What you will do
- Fan support: Deliver responsive service across all channels, meeting targets for volume and quality.
- System navigation: Use Ticketek’s ticketing systems and Zendesk CRM to manage accounts and keep records accurate.
- Transaction processing: Handle refunds and exchanges for cancelled or rescheduled events, following company guidelines and keeping fans informed.
- Teamwork: Share knowledge and support colleagues to maintain a positive, solutions-focused team.
- Brand representation: Communicate professionally and reflect Ticketek and TEG’s values in every interaction.

