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Part-Time Customer Solutions Representative

Ticketek Entertainment GroupSydney, New South Wales, Australia
On-site Part-time

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Experience Level

Entry Level

Qualifications

Required Skills and Qualifications:Excellent verbal and written communication skills. Proficient in using CRM systems, with a preference for experience in Zendesk. Strong problem-solving abilities and a customer-focused mindset. Able to work effectively in a team environment while also demonstrating independence. Flexibility to adapt to changing circumstances and a commitment to continuous improvement.

About the job

This part-time Customer Solutions Representative position is based in Sydney, New South Wales, Australia. The schedule runs Thursday to Saturday, from 9:00 AM to 5:30 PM. The role centers on helping fans and customers with their event needs, making each interaction smooth and positive.

Role overview

As the first point of contact for Ticketek Entertainment Group, the Customer Solutions Representative manages inbound and outbound requests by phone, email, and social media. The role involves assisting with bookings, processing refunds or exchanges, and answering general inquiries. Ticketek’s ticketing systems and CRM tools support these daily tasks. Collaboration with colleagues is a key part of the job, ensuring customers receive prompt, accurate support.

What you will do

  • Fan support: Deliver responsive service across all channels, meeting targets for volume and quality.
  • System navigation: Use Ticketek’s ticketing systems and Zendesk CRM to manage accounts and keep records accurate.
  • Transaction processing: Handle refunds and exchanges for cancelled or rescheduled events, following company guidelines and keeping fans informed.
  • Teamwork: Share knowledge and support colleagues to maintain a positive, solutions-focused team.
  • Brand representation: Communicate professionally and reflect Ticketek and TEG’s values in every interaction.

About Ticketek Entertainment Group

Ticketek Entertainment Group (TEG) is a leading player in the entertainment industry, dedicated to providing unforgettable live experiences through innovative ticketing solutions and entertainment services. Our diverse portfolio and commitment to excellence make us a trusted partner in delivering world-class events.

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