About the job
d-ploy works with clients across different industries, providing IT and engineering solutions. The company emphasizes strong partnerships within the IT community and is committed to helping organizations improve productivity and business results.
Role overview
This part-time IT Onsite Support Engineer position is based in Beijing. The role suits someone adaptable and focused on finding solutions, supporting internal users in an international context.
What you will do
- Deliver first- and second-level technical support to internal users on-site.
- Assess, prioritize, and resolve incidents and service requests efficiently.
- Log and manage tickets using the incident management system, following ITIL standards.
- Install, configure, and maintain hardware, software, and mobile devices.
- Handle standard software installations, updates, and patches for business applications.
- Create and update documentation for processes, reports, and knowledge base articles.
- Collaborate with product teams, development, and business departments to enhance service delivery.
Requirements
- Degree in IT or a related field, or equivalent experience.
- 2–3 years in IT support, service desk, or similar roles.
- Strong troubleshooting abilities for user and system issues.
- Organized, independent, and solution-oriented work style.
- Solid technical and organizational skills.
- Professional, service-minded attitude toward users.
- Clear communication and strong interpersonal skills.
- Ability to manage multiple tasks while maintaining a customer focus.
- Experience working in international and multicultural teams.
- Fluent Mandarin and proficient English, both spoken and written.
- Available for on-site work in Beijing as needed.
- Valid criminal record certificate issued within the last 3 months.
Benefits
- Diverse activities, tasks, and projects.
- "Fishing for Friends" referral program.
- Opportunities for professional development and advancement.
- Supportive, international work culture.
- Company-sponsored events.
- Competitive salary and comprehensive benefits package.

