Patient Experience Specialist

ConnectWise is a globally recognized leader in software solutions, empowering technology providers across North America, EMEA, and APAC. With over 3,000 dedicated team members, our mission is to enhance the success of technology solution providers. Our innovative suite supports over 45,000 partners in streamlining their operations, boosting sales efficiency, automating service delivery, and managing technology remotely to deliver exceptional customer experiences.At ConnectWise, we thrive on the power of our connections—among colleagues and within the community. We embrace diversity in all forms.We seek game-changers, innovators, and culture enthusiasts—individuals who value humanity.We encourage exploration and constructive discussion. We celebrate significant moments as milestones.Your unique contributions are recognized and valued at ConnectWise. Our inclusive and positive culture fosters a sense of belonging, allowing you to choose how you can make an impact.Are you curious? Discover how you can make a difference at ConnectWise!General Summary:The User Experience Researcher plays a pivotal role in understanding user needs, preferences, and behaviors, driving the design of user-centric products and experiences. This position collaborates closely with cross-functional teams, advocating for the user and ensuring their insights shape the design process.Key Responsibilities:Support Product Management teams with meticulous attention to detail.Research, analyze, and document findings effectively.Coach and review work of other team members as needed.Conduct user research using diverse qualitative and quantitative methods, including interviews, surveys, usability testing, and data analysis.Collaborate with designers, product managers, and engineers to gather requirements and clarify project goals.Plan and execute research initiatives, defining objectives, methodologies, and participant recruitment.Collect and analyze user data, translating findings into actionable insights for product design.Create comprehensive research reports and engaging presentations.

Join our dynamic team as a Lead User Interface (UI) Designer at Collabera Technologies! In this pivotal role, you will spearhead the design and implementation of innovative user interfaces for our diverse range of projects. Your creativity and expertise will be essential in crafting visually stunning and user-friendly designs that enhance user experience.

Join ConnectWise, a globally recognized leader in software solutions, with a dedicated team of over 3,000 professionals across North America, EMEA, and APAC. We empower more than 45,000 technology solution providers to enhance their business operations, streamline sales processes, automate service delivery, and manage technology remotely, ensuring exceptional customer experiences.At ConnectWise, our strength lies in our connections—among colleagues and our community. We embrace diverse perspectives and value each individual's contributions, fostering an inclusive and positive workplace culture where everyone can thrive.Curious about how you can make an impact at ConnectWise? Read on!

NielsenIQ seeks an Associate Technical Support Specialist for its Pune office. This role provides Level 1 support, acting as the first point of contact for end-users with technical questions or issues. Main responsibilities Respond to user inquiries and technical issues related to NielsenIQ products and services Troubleshoot problems, identify solutions, and guide users through each step of the process Work efficiently to resolve requests, helping clients use company tools without delays What helps in this role Ability to handle several issues at the same time Clear communication skills, especially when explaining technical steps Willingness to learn new systems and adjust to changing requirements

Join Convera as an Infrastructure Engineer specializing in End User Computing and Tier 1.5 Support!We are looking for a proactive and technically adept Infrastructure Engineer to enhance our IT Operations team. This pivotal role involves delivering Tier 1.5 end user support, managing end user computing infrastructure, and guaranteeing a reliable, secure, and responsive IT service experience for our employees.In this position, you will serve as a vital frontline and escalation support resource, responding to inbound calls and chats, tackling issues that extend beyond basic Tier 1 troubleshooting, and collaborating closely with Tier 2 and Tier 3 teams to ensure the swift resolution of incidents.Our Core Values: We are driven by principles such as Customer Champions, Growth Mindedness, Truth Seeking, Fast Movement, High Achievement, and Respectful Candor.Embrace the opportunity to modernize IT operations and make a significant impact!

DemandMatrix is seeking a dedicated Market Analytics Quality Control Analyst to generate and validate technographics data, identify product keywords, and monitor emerging technologies. The role requires a solid understanding of various technologies, their adoption, and the ability to differentiate similar technology products based on nuanced features through competitive analysis.Key Responsibilities:Interpret business objectives tailored for marketing and sales teams of technology product vendors, designing effective research methods to discover and validate technographics data generated by our systems.Gather data on technology products, vendors, consumers, competitors, and the marketplace, consolidating this information into actionable insights, reports, and presentations to inform recommendations.Utilize both modern and traditional data analysis methods to compile and interpret data.Conduct online market research and systematically catalog findings into databases.Critically evaluate program methodology and key datasets to ensure accuracy in data releases and the integrity of the release angle.Stay informed on market trends and external research, implementing best practices in all analyses.

Join our dynamic Marketing Operations team as an Intern in International Market Research this summer! This paid internship offers you invaluable exposure to the strategies and processes essential for success in a fast-paced industry. Based in Pune, this role provides a fantastic opportunity for you to influence both new and existing lead generation processes. You'll work closely with various departments, engage with managers and executives, and play a key role in establishing training procedures while managing team email communications.Key Responsibilities:Collaborate with the Marketing Operations team and work alongside a host-manager.Engage in cross-departmental teamwork to achieve company goals.Participate in necessary meetings to share insights and progress.Document and present both new and existing processes, ensuring internal pages are up to date.

Are you a creative problem-solver with a passion for crafting exceptional user interfaces? Join MindTickle as a Senior UX Designer and take the lead in creating engaging and intuitive experiences for our web and mobile applications. Your expertise will be pivotal in addressing user challenges while ensuring simplicity and ease of use.In this role, you will:Analyze user requirements to inform design choices that enhance user satisfaction.Collaborate closely with the Product Management team to define project scopes and use-cases using prioritization frameworks.Design information architecture and workflows that facilitate seamless navigation.Produce design deliverables including specifications, task flow diagrams, wireframes, and HTML-ready UI components.Utilize an iterative and lean UX approach to refine features and enhance user experience.Uphold a high standard of user experience across all platforms.

Role overview IFS is looking for a Product Manager focused on Customer Experience (CX) to join the Pune office. The position centers on creating and implementing strategies that enhance how customers engage with IFS products and services. What you will do Lead and shape customer experience initiatives throughout the organization. Collaborate with teams from different functions to improve product offerings. Make sure products meet customer needs and expectations. Encourage a culture that prioritizes customer-focused innovation. Location This role is based in Pune.

At Point Wild, we empower individuals to monitor, manage, and safeguard their identities and personal information in an increasingly complex digital landscape. Supported by WndrCo, Warburg Pincus, and General Catalyst, we are committed to delivering a comprehensive suite of industry-leading cybersecurity solutions. Our mission is to be the essential resource for all cyber protection needs, both now and in the future. Come join us on this exciting journey!About the Role:We are on the lookout for a talented Mac Malware Research Engineer with extensive expertise in Mac malware analysis, reverse engineering, and threat intelligence. The ideal candidate will possess a robust background in dissecting complex Mac-based threats, devising detection strategies, and contributing to advanced security research to enhance Mac security solutions.Day-to-Day Responsibilities:Reverse engineer Mach-O binaries and malicious installers (PKG, DMG, scripts).Detect malicious behaviors including spyware, backdoors, loaders, and adware.Develop and maintain detection signatures and behavioral rules.Identify, validate, and exploit mobile security vulnerabilities.Monitor malware families, variants, and evolving attack methodologies.Investigate evasion techniques such as notarization abuse and code signing misuse.Research macOS-specific persistence mechanisms (LaunchAgents, LaunchDaemons, cron jobs, login items).Conduct advanced malware research through reverse engineering, static and dynamic analysis, heuristics, memory, and behavioral-based analysis.Prepare technical reports and threat intelligence documentation.Collaborate with detection engineering and product teams to enhance security coverage.Advocate for security research and threat insights to stakeholders through blogs, whitepapers, conferences, and collaborations.Keep abreast of emerging cyber threats, attack techniques, and industry trends to detect zero-day and unknown malware.

About HevoHevo Data is a leading No-code Data Pipeline platform that empowers analytics for over 2000 businesses, including prominent names like Deliverr, Neo4J, and Groww. With robust backing of $42 million from Sequoia India and Chiratae Ventures, we have achieved a remarkable 20X growth in our customer base in just two years and are poised for hyper-growth with ambitious revenue goals.About the RoleAs a Customer Experience Engineering Manager, you will spearhead the technical support function that is critical to delivering an exceptional customer experience on a large scale. You will be responsible for achieving support outcomes, driving process excellence, minimizing escalations, and serving as the vital link between Customers, Product, and Engineering teams. This is a pivotal leadership position in a rapidly expanding SaaS environment.

Catenon Worldwide Executive Search is a leading global executive search firm specializing in international recruitment, utilizing cutting-edge technology and exceptional talent to achieve precise outcomes. We function as a unified global office, identifying, evaluating, and presenting top candidates from across the globe to our clients, regardless of their location. We are currently seeking enthusiastic recruitment professionals to join our dynamic team as International Operations Consultants.The Operations Consultants play a crucial role in driving Catenon's growth. The selected candidate will be responsible for:Fostering and nurturing relationships with clients and candidatesOverseeing the complete candidate sourcing and interview processes for various clients across diverse industry sectors globallyFacilitating the offer closure between clients and candidatesProviding guidance and mentorship to a team of researchersEngaging in business development and promoting Catenon’s servicesWhat’s in it for you:Experience working in an international environmentAttractive salary package with bonusesA vibrant and open work cultureUnmatched career advancement opportunities

Join our vibrant team at Amazatic Solutions as a passionate and innovative UI/UX Designer. You will have the opportunity to create visually stunning and user-friendly designs that enhance the experience for our diverse clientele. In this role, you'll engage in exciting projects, collaborate with multidisciplinary teams, and contribute to the evolution of our digital offerings.Key Responsibilities:● Design engaging, user-centric interfaces for both web and mobile applications.● Develop wireframes, prototypes, and mockups to effectively convey design concepts.● Conduct user research and usability testing to refine designs based on real user feedback.● Work closely with developers, product managers, and other stakeholders to ensure design feasibility and alignment with project objectives.● Continuously improve and maintain the design system for brand consistency across projects.● Stay abreast of the latest industry trends and tools to deliver cutting-edge solutions.● Ensure all designs adhere to accessibility standards, fostering inclusive user experiences.● Participate in brainstorming sessions, contributing creative ideas to project development.

nice is seeking a Conversational Designer to help shape user interactions across multiple platforms. This position is based in Pune, India. Role overview This role centers on designing clear and engaging conversational experiences. The Conversational Designer works closely with other teams to build and refine dialogue flows, always aiming for intuitive and satisfying user interactions. What you will do Create and improve conversational flows for digital products Collaborate with cross-functional teams to align on design goals Focus on making user interactions seamless and impactful Location This position is located in Pune, India.

Verto is building a platform to simplify global finance for businesses in emerging markets. Founded by Ola Oyetayo and Anthony Oduu, the company draws on deep African roots to address challenges like illiquid currencies, high fees, and slow transactions. Verto’s mission is to make cross-border payments as seamless as possible, regardless of where a business is based. With backing from investors such as Y-Combinator, Quona, and MEVP, Verto has received recognition from the Milken-Motsepe Prize, CNBC, Deloitte Fast 50, and Sifted. The team continues to expand its reach, connecting thousands of businesses and moving billions of dollars each year. The Customer Experience Analyst role is based in Pune and supports Verto’s commitment to excellent service and customer satisfaction. What you will do Respond to customer inquiries through Intercom, meeting SLAs of 45 minutes for emails and 10 minutes for live chats or WhatsApp messages. Manage inbound and outbound calls using Cloudtalk. Investigate customer issues by navigating internal platforms. Provide clear, accurate answers to customer questions and concerns. Resolve complaints within agreed SLAs. Maintain a weekly Customer Satisfaction (CSAT) score of at least 95%. Review and suggest improvements to key processes for greater efficiency. Handle customer feedback and reviews, follow up with dissatisfied customers, and encourage positive Trustpilot reviews. Support audit requests by gathering required data from internal systems.

Role overview Nice Ltd. seeks a Senior DevOps Engineer to join the Customer Experience division in Pune, India. The position centers on advancing the product delivery pipeline by using cloud technologies, automation, and continuous integration methods. What you will do Collaborate with cross-functional teams to develop and implement solutions that improve operational efficiency Adopt DevOps practices to streamline deployment and delivery processes Utilize cloud platforms and automation tools to boost system reliability and scalability Support continuous integration efforts to enable smoother product releases Location This role is based in Pune, India.

Join Aera Technology, the leader in Decision Intelligence. Our innovative solutions empower enterprises to operate sustainably, intelligently, and efficiently. With our cutting-edge platform, Aera Decision Cloud™, we seamlessly integrate with existing systems to digitize, enhance, and automate decision-making in real-time. Aera is transforming how businesses around the globe make decisions, delivering millions of actionable insights that drive significant revenue growth and substantial cost savings for renowned brands.We are seeking an enthusiastic Associate Data Scientist who possesses a robust foundation and keen interest in Operations Research and mathematical optimization. In this role, you will convert intricate planning, pricing, and supply chain challenges into structured optimization models and contribute to the design of algorithms that operate efficiently in real customer environments.

We are seeking a highly skilled and creative Senior Product Designer to join our dynamic team at Onit, Inc. As a Senior Product Designer, you will play a crucial role in shaping the user experience of our innovative products. You will collaborate closely with product managers and engineers to design intuitive and engaging interfaces that meet the needs of our users.You will have the opportunity to lead design projects from concept through execution and work in a fast-paced environment that values creativity and innovation. If you are passionate about user-centered design and have a strong portfolio showcasing your design expertise, we want to hear from you!

At Nice Ltd., we believe in pushing boundaries and transforming challenges into opportunities. We are driven by ambition and a commitment to excellence, striving to surpass our own high standards. If you share our drive and passion, we invite you to join us in a career that ignites your potential.What will you be doing?As a Senior Automation Engineer, you will spearhead the design and implementation of automation frameworks and AI-driven testing solutions utilized by various teams. This position emphasizes engineering scalable systems and tools, transforming real-world processes into reusable automation and intelligent validation.Your impact will include:Creating, developing, and maintaining shared automation frameworks and platform components for cross-team use.Expanding upon AI-enabled automation solutions, focusing on intelligent validation and test generation.Developing service-level and API automation, ensuring comprehensive coverage across distributed systems.Integrating automation within CI/CD pipelines to facilitate continuous validation at scale.Collaborating with architects and engineering teams on backlog-driven platform development.Enhancing automation efficiency through AI-assisted development, test generation, and analysis.Identifying and troubleshooting issues across automation, services, and system interactions.