epay logoepay logo

Payment Support & Reporting Analyst (m/w/d)

epayMartinsried, Planegg, Germany
On-site Full-time

Clicking Apply Now takes you to AutoApply where you can tailor your resume and apply.


Experience Level

Experience

Qualifications

Your Responsibilities:Payment Support: Serve as the first point of contact for support inquiries in the payment sector, addressing complex support cases that require your attention and problem-solving skills. Database Queries, Reporting & Anomaly Analysis: Assist in identifying discrepancies and advancing our payment processes through insightful reports and analyses. Process Optimization and Knowledge Management: Central to your role will be your contribution to process improvements: gathering and structuring knowledge from support to propose enhancements for existing processes. Process Automation: Support the automation of processes to enhance efficiency in payment support. Interface Function: Assist in coordinating between IT, back office, and finance, facilitating the efficient handling of customer inquiries, and progressively developing self-help methods for the team to resolve customer requests more effectively.

About the job

Join epay, a leading independent full-service payment provider, as we empower our global partners with a unified platform that adapts to the ever-evolving payment landscape. Our rapidly expanding network includes hundreds of innovative partners across various countries, connecting retailers, brands, and customers through scalable solutions in gift cards, prepaid services, payment processing, and more, across all channels and borders.

As part of the Digital Payment Unit of Euronet Worldwide, Inc. (NASDAQ: EEFT), we invite you to help shape the future of the payment journey!

We are looking for a skilled Payment Support & Reporting Analyst (m/w/d) to join our team under the Head of IT Backoffice & Reporting. In this role, you will serve as the primary point of contact for complex national and international payment inquiries.

Your responsibilities will include generating accurate analyses, documenting intricate processes, and aiding in the enhancement of our internal systems. As a liaison between various teams and external partners, you will work alongside the development department to optimize processes and contribute actively to efficiency improvements. Your focus will be on data management, identifying areas for improvement, and promoting continuous process optimization.

If you are excited about working in a dynamic environment and wish to enrich our office in Martinsried, we would love to meet you!

About epay

epay is a prominent independent full-service payment provider that offers its global partners a flexible platform to navigate the changing payment journey. Our extensive and fast-growing network includes hundreds of innovative partners in numerous countries, allowing us to connect businesses, brands, and customers through a variety of scalable solutions.

Similar jobs

Browse all companies, explore by city & role, or SEO search pages.

Tailoring 0 resumes

We'll move completed jobs to Ready to Apply automatically.