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Join our dynamic team at dstaff as a Payroll Support Specialist where you will play a crucial role in managing payroll operations effectively. Your responsibilities will include assisting in payroll processing, ensuring compliance with regulations, and addressing employee inquiries regarding payroll matters.
This role is ideal for individuals with a keen eye for detail and a passion for providing top-notch payroll support.
dstaff is a leading provider of staffing solutions, dedicated to connecting talented individuals with exceptional job opportunities. Our commitment to excellence and support for our clients and employees makes us a trusted partner in the industry.
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Search for Enterprise Technical Support Specialist
214 results
Join 8x8, Inc. as an Enterprise Technical Support Specialist, where you will leverage your expertise in technical support to assist our esteemed enterprise clients. You will be instrumental in providing support for our renowned hosted PBX, VOIP, Contact Center, SIP, and Hosting services. Your background in computer networking and telecommunications, coupled …
Job Title: Customer Support SpecialistLocation: San Jose, CA 95113Duration: 12+ MonthsHourly Pay: $17.13/HR (W2)Join our team as a Customer Support Specialist, where you will provide essential support to Android app developers navigating the Play Store. Your expertise will help troubleshoot code-level challenges while assisting developers through email and chat to resolve issues related to app publishing and maintenance. You will work closely with the Support Operations team and key client stakeholders to ensure developers receive timely assistance. We seek individuals who are dedicated to customer satisfaction and passionate about facilitating smooth app publishing experiences.Key Responsibilities:Troubleshoot app-level API implementations and associated issues.Deliver email and real-time chat support to Play Developers.Collaborate with cross-functional teams to resolve issues promptly.Contribute to the creation and upkeep of online documentation for Play.Identify areas for improvement and participate in projects to enhance support tools and processes.Qualifications:High School Diploma or GED required.Minimum of 1 year of experience in a customer service role, providing support via phone, email, or live chat.At least 1 year of experience in programming or API-level technical support.Demonstrated ability to quickly and efficiently troubleshoot technical issues.Effective communication skills to explain technical concepts clearly.Strong time management skills and ability to prioritize tasks effectively.Familiarity with the app industry is preferred.Interest or experience in mobile application development is a plus.Attention to detail and a strong sense of responsibility.Understanding of customer support best practices and success metrics.
Western Digital Corporation
Join our dynamic team at Western Digital as an Information Technology Site Support Specialist. In this pivotal role, you will provide essential technical support and ensure the seamless operation of IT systems at our San Jose facility. Your expertise will be instrumental in troubleshooting issues, implementing solutions, and enhancing user experience across various platforms.
Worldwide Tech Services
Join our team as a Dynamic PC Support Specialist at Worldwide Tech Services, where your expertise will help us deliver exceptional IT support solutions. In this role, you will be responsible for troubleshooting and resolving PC-related issues, ensuring that our clients receive top-notch service and support. You will engage with customers to provide solutions while maintaining a positive and professional demeanor.
Veeam, recognized as the leading global innovator in data resilience, empowers organizations to seize control of their data anytime and anywhere. Our comprehensive solutions encompass data backup, recovery, portability, security, and intelligence. With headquarters in Seattle, Veeam safeguards over 550,000 clients globally, relying on us to sustain their operational effectiveness. Join us in our mission to innovate, grow, and deliver meaningful solutions for some of the world’s most prestigious brands. The future of data resilience is here—let's advance together.#LI-JC2About the RoleAs a Desktop Support Engineer II, you will provide top-tier, personalized technical assistance to our executive team and VIP stakeholders, ensuring a flawless technology experience critical to our business operations. This position requires your presence on-site five days a week.What You’ll DoDeliver outstanding technical support to executives through both remote and on-site channels, upholding the highest standards of confidentiality and data privacy.Provide flexible coverage across standard and extended business hours, including an on-call rotation and after-hours support as necessary.Attend executive meetings, conferences, and special events to ensure smooth technology operations.Oversee audio/visual setup and troubleshooting for executive presentations and video conferencing.Conduct proactive maintenance and monitoring of executive technology systems, including daily equipment checks and health reviews.Maintain and repair executive hardware such as computers, printers, mobile devices, and A/V systems.Collaborate with HR and IT to facilitate the seamless onboarding of new executive staff.Adhere to established ITSM/ITIL processes while maintaining accurate documentation of all support activities.Manage and prioritize support inventory to anticipate and meet executive technology needs.What You’ll BringBachelor's degree in Information Technology, Computer Science, Management Information Systems, Business, or a related field; or 7+ years of relevant experience.
Join 8x8, Inc., a leader in cloud communications, as a Technical Support Representative. We are looking for talented and experienced individuals to provide exceptional support to our business clients utilizing our award-winning hosted PBX, VoIP, Contact Center, SIP, and Hosting services. Your expertise in computer networking and telecommunications, along with your advanced problem-solving skills and ability to forge strong customer relationships, will be pivotal in helping 8x8 broaden its market presence in hosted unified communications.Your primary responsibility will be to troubleshoot and resolve customer issues through various channels including telephone, email, and chat. This includes assisting with installation, configuration, quality of service, billing, and application usage inquiries. Strong interpersonal skills and a deep understanding of networking are essential for this role. Additionally, you will document all interactions in our CRM system and escalate complex issues or product bugs as necessary. The ideal candidate will possess significant experience in troubleshooting and resolving complex technical challenges in telecommunications and enterprise networking environments.ResponsibilitiesEffectively resolve technical issues related to 8x8’s hosted communications products via phone, email, and chat.Ensure assigned customers' technical and account management needs are met.Consistently meet or exceed customer satisfaction and productivity standards.
DSI Systems
Become a Part of Our Dynamic Team!At DSI Systems, we leverage over four decades of experience in sales enablement and tailored business solutions, creating significant value that drives results for our clients and partners. We are seeking enthusiastic individuals who are ready to excel in sales and customer service. Our vibrant and fulfilling work environment offers ample opportunities for personal and professional growth, allowing you to leave a lasting impact.Position OverviewThe Retail Support Specialist (RSS) provides direct, front-line assistance to AT&T customers in bustling national retail settings. In this role, you will interact with customers and retail partners to address account, billing, device, and service inquiries, often in fast-paced and high-volume situations. To thrive in this role, strong communication abilities, emotional resilience, a comfort with technology, and the capacity to maintain composure, accuracy, and professionalism in a dynamic retail environment are essential.Key Responsibilities: Customer SupportDeliver professional, friendly, and solution-oriented assistance to AT&T customers within national retail locations.Address inquiries related to billing, account updates, plan modifications, device assistance, and service issues.Troubleshoot wireless devices, network complications, and feature functionalities.Perform effectively in high-volume retail settings while maintaining focus, professionalism, and service excellence during peak traffic and escalated scenarios. Retail Partner SupportServe as the AT&T subject matter expert for retail staff and third-party labor associates.Act as the primary AT&T representative for these partners, leading in-store support for escalated retail concerns.Engage proactively with store leadership to address customer issues, enhancing partnership alignment and ensuring an exceptional customer experience.Work Environment & Schedule Expectations:This role is performed in a retail environment and requires standing, walking, and engaging on the sales floor for up to 8 hours daily.Flexibility to work various schedules, including evenings, weekends, and holidays, depending on business needs.Comfort in busy, customer-facing settings with frequent interaction and problem-solving demands.Operational ExcellenceNavigate multiple systems concurrently while assisting customers in real-time.Accurately document all interactions.Adhere to company policies, compliance requirements, and privacy standards.Meet or exceed performance metrics, including quality, efficiency, and customer satisfaction ratings.Implement and sustain approved planograms for mobile devices and signage.
Veeam Software
As the Director of Technical Support for Veeam Backup & Replication (VBR) in the Americas, you will play a crucial role in leading our technical support team to deliver exceptional service to our clients. You will oversee strategies to enhance customer satisfaction, improve support processes, and ensure that our team is equipped to handle technical challenges effectively.
We are seeking a highly skilled Senior IT Desktop Support Specialist to join our dynamic team at archer56. In this pivotal role, you will be responsible for providing exceptional technical support to our end-users, ensuring a seamless and efficient IT experience. You will troubleshoot hardware and software issues, manage desktop configurations, and implement IT solutions that enhance productivity.The ideal candidate will possess strong analytical skills, a customer-focused mindset, and the ability to work independently and collaboratively within our team. Join us in making a difference through technology!
DSI Systems
Join Our Dynamic Team!At DSI Systems, we boast over 40 years of expertise in sales enablement and tailored business solutions, delivering exceptional value that translates into results for our clients and partners. We are seeking enthusiastic individuals who are ready to leave their mark in the realms of sales and customer service. Our vibrant and fulfilling work environment presents an outstanding opportunity for personal growth and the chance to make a meaningful impact.Position OverviewThe Retail Support Specialist (RSS) provides essential, hands-on support to AT&T customers in bustling national retail locations. In this position, you will interact directly with customers and retail partners to address account, billing, device, and service inquiries, often within fast-paced, high-traffic settings. Achieving success in this role demands exceptional communication abilities, emotional resilience, technological proficiency, and the capacity to maintain composure, accuracy, and professionalism while navigating the dynamic retail landscape.Core Responsibilities:Customer SupportDeliver professional, friendly, and solution-oriented assistance to AT&T customers in national retail venues.Address inquiries regarding billing, account updates, plan modifications, device assistance, and service concerns.Troubleshoot wireless devices, network challenges, and feature functionalities.Effectively manage high-volume retail interactions, ensuring focus, professionalism, and service excellence during peak periods and escalated situations.Retail Partner SupportAct as the AT&T subject-matter expert for retail staff and third-party labor partners.Serve as the primary AT&T representative for these partners, facilitating in-store support for retail escalations.Proactively engage with store leadership to resolve customer issues, enhancing partnership alignment and guaranteeing a top-tier customer experience.Work Environment & Schedule ExpectationsThis role is conducted in a retail setting, necessitating standing, walking, and active engagement on the sales floor for up to 8 hours each day.Willingness to work flexible hours, including evenings, weekends, and holidays, based on business needs.Comfortable in lively, customer-contact environments with frequent interaction and problem-solving demands.Operational ExcellenceEfficiently navigate multiple systems while engaging with customers in real-time.Thoroughly document all interactions with accuracy.Comply with company policies, regulatory requirements, and privacy standards.Meet or surpass performance metrics, including quality, efficiency, and customer satisfaction ratings.Execute and sustain approved planograms for mobile devices and signage.
Join our dynamic team at dstaff as a Payroll Support Specialist where you will play a crucial role in managing payroll operations effectively. Your responsibilities will include assisting in payroll processing, ensuring compliance with regulations, and addressing employee inquiries regarding payroll matters.This role is ideal for individuals with a keen eye for detail and a passion for providing top-notch payroll support.
DSI Systems
Join Our Team!At DSI Systems, we bring over four decades of expertise in sales enablement and tailored business solutions, delivering exceptional value that drives results for our clients and partners. We're searching for enthusiastic individuals who are ready to leave their mark in the realms of sales and customer service. Our dynamic and fulfilling work environment offers you the chance to grow alongside us while making a substantial impact.Job OverviewThe Retail Support Specialist (RSS) provides direct, hands-on assistance to AT&T customers in bustling national retail settings. In this position, you'll interact with customers and retail partners to address account, billing, device, and service issues, often in fast-paced, high-volume circumstances. To thrive in this role, you need excellent communication skills, emotional resilience, and comfort with technology, all while maintaining a composed, precise, and professional demeanor in a lively retail atmosphere. Key Responsibilities: Customer SupportDeliver professional, friendly, and solution-oriented support to AT&T customers within national retail locations.Address inquiries related to billing, account updates, plan modifications, device support, and service issues.Troubleshoot wireless devices, network challenges, and feature functionalities.Perform effectively in high-traffic retail environments, ensuring focus, professionalism, and service quality during peak times and escalated situations. Retail Partner SupportServe as the AT&T subject-matter expert for retail staff and third-party labor associates.Act as the primary AT&T representative for these partners, leading in-store support during retail escalations.Engage proactively with store leadership to tackle customer concerns, enhancing partnership alignment and guaranteeing a premier customer experience.Work Environment & Schedule ExpectationsThis position is conducted in a retail setting, requiring standing, walking, and engaging on the sales floor for up to 8 hours daily.Flexibility in schedule is necessary, including evenings, weekends, and holidays, depending on business requirements.Comfort in busy, customer-facing environments with frequent interaction and problem-solving demands is essential.Operational ExcellenceNavigate multiple systems concurrently while interacting with customers in real time.Accurately and thoroughly document all customer interactions.Comply with company policies, compliance requirements, and privacy standards.Meet or surpass performance metrics, including quality, efficiency, and customer satisfaction scores.Implement and uphold approved planograms for mobile devices and signage.
Position Title: Customer Service AgentLocation: San Jose, CA 95113Contract Duration: 12+ MonthsHourly Compensation: $17.13/HR W2As a Customer Service Agent specializing in Support Operations, you will play a crucial role in assisting Android app developers who publish applications on the Play Store. Your primary responsibility will involve troubleshooting code-level issues and providing effective solutions via email and chat. You will work closely with the Support Operations team and key client stakeholders to address developer inquiries promptly. Ideal candidates are those who are customer-centric and dedicated to ensuring developers receive timely assistance with their app publishing challenges.Key ResponsibilitiesDiagnose and resolve app-level API implementation issuesDeliver email and real-time chat support to Play DevelopersWork collaboratively with cross-functional teams to achieve swift resolutionsAssist in creating and updating online documentation for PlayIdentify opportunities to enhance support tools and processes through collaborationQualifications and ExperienceHigh School Diploma or GED is requiredA minimum of 1 year experience in customer service, providing support through phone, email, or live chat1 year of experience in programming or API-level technical supportDemonstrated ability to quickly and efficiently troubleshoot technical issuesStrong communication skills to explain technical concepts clearlyEffective time management and task prioritization skillsFamiliarity with the app industryInterest or experience in mobile application developmentMeticulous attention to detail and a strong sense of accountabilityUnderstanding of best practices in customer support and familiarity with success metrics
Veeam Software
Veeam Software is seeking a Team Lead for Technical Support with a focus on Windows Agents, based in San Jose, Costa Rica. This position guides a team of support professionals who assist customers with technical issues related to Windows Agent products. Role overview This leadership role centers on supporting both the team and customers. The Team Lead oversees daily operations, helps resolve technical challenges, and ensures the team delivers reliable service. The position plays a key part in maintaining smooth customer systems through effective troubleshooting and guidance. What you will do Lead a team of technical support staff focused on Windows Agents Support team members in resolving customer issues Promote high standards of customer service and technical assistance Contribute expertise to drive solutions for customers
Becton, Dickinson and Company
Join a global leader in medical technology! Becton, Dickinson and Company (BD) is dedicated to advancing health care by enhancing medical discovery, diagnostics, and the delivery of care. With a workforce of over 65,000 employees across the globe, BD is tackling some of the most pressing health challenges worldwide.Key Responsibilities:Create, revise, and review product package inserts and user manuals to ensure adherence to Corporate, Regulatory, and Global (ISO, PAL, etc.) standards.Develop and refine product package labeling (including carton labels, component labels, and user manuals) to guarantee compliance with Corporate, Regulatory, and Global guidelines.Collaborate with internal teams (R&D, Marketing, Quality, Medical, Regulatory, and Plant production) to gain a comprehensive understanding of product documentation requirements.Draft and prepare technical software documentation.Analyze manufacturers' data, drawings, parts lists, and prototypes to outline technology, operating procedures, and logistics.Work on the development or revision of product documentation/digital content, focusing on specifications for typography, clarity, formatting, and deliverables.Coordinate with Incoming Inspection, Operations, and Quality teams to address issues related to technical documentation and develop procedures to minimize recalls linked to technical information.Create and maintain various information architecture outputs.Assess existing and potential content, emphasizing reuse and single-sourcing opportunities.Develop and review the Bill of Materials and vendor specifications for technical documentation, while maintaining graphic standards for manuals and digital content.Engage in product development and sustaining activities.Communicate effectively across all management levels and business units (Corporate and International), demonstrating flexibility in prioritizing projects to achieve goals.Stay informed about compliance requirements in the relevant area and actively participate in training on regulatory issues; escalate compliance questions to management.
As a Technical Field Specialist at tsmg, you will work closely with the Field Operations Manager and the Operations Lead to deliver hands-on technical support for data collection experiments in dynamic environments. This role involves collecting critical in-field location data while skiing and swimming, utilizing specialized equipment provided by our team.Join us in this thrilling opportunity to contribute to pioneering projects at a leading technology company, where your passion for skiing and swimming can directly impact our innovative solutions.
We are looking for a dedicated Technical Support Engineer Tier 2 to join our dynamic team at 8x8 Inc. This role is pivotal in ensuring exceptional customer satisfaction by effectively diagnosing and resolving intricate technical issues. The ideal candidate will proactively investigate root causes of problems and provide escalation support across all departments within our organization.Key Responsibilities:Conduct in-depth research on critical technical issues.Deliver direct support for Santa Maria (Fusion Contact Center) and various internal departments including Retention, Technical Account Managers, and Sales, addressing escalations from Executives.Provide comprehensive support for all 8x8 Products & Services, including Virtual Office, Virtual Office Pro, Residential, and Contact Center solutions.Champion the implementation of effective workarounds and permanent fixes.Utilize your knowledge of customer environments to ensure timely and high-quality incident resolution through root cause analysis and knowledge transfer.Manage cases and sub-cases, ensuring high-quality communication and resolution of all issues.Maintain customer commitments with professionalism and a strong sense of ownership.Proactively monitor, diagnose, and respond to critical iPBX/server alarms.Restart and manually configure iPBXs as needed.Support on-site installation technicians.Convert submitted audio files for customer iPBX uploads.Collaborate with the Network Operation Center and Product/System Operations to resolve complex escalations.
Join 8x8, a leader in the communications industry, as we seek skilled technical support professionals to empower our business customers and esteemed partners with our award-winning hosted PBX, VOIP, Contact Center, SIP, and Hosting services. Your expertise in computer networking and telecommunications, coupled with advanced problem-solving skills and a knack for fostering strong customer relationships, will be instrumental in helping 8x8 enhance our market presence in hosted unified communications for businesses.Your primary responsibility will involve troubleshooting and resolving customer queries from certified partners, as well as supporting our sales team with inquiries from direct customers. You will engage with clients and partners through telephone, email, and chat sessions, addressing issues related to installation, configuration, quality of service, billing, and application functionality. Strong interpersonal skills and a deep understanding of networking are essential for this role. Additionally, you will be tasked with documenting all customer interactions within a CRM system and escalating complex issues or product bugs as necessary. The ideal candidate will possess a solid background in troubleshooting and resolving intricate technical challenges within telecommunications and enterprise networks.
Archer Aviation
Archer Aviation is a pioneering aerospace company located in San Jose, California, focused on developing an all-electric vertical takeoff and landing (eVTOL) aircraft. Our mission centers around promoting sustainable air mobility, and we are committed to designing, manufacturing, and operating an innovative eVTOL aircraft that transports up to four passengers with minimal noise impact.At Archer, we aim high and tackle complex challenges. We believe that a diverse workforce enhances our decision-making, leads to better insights, and ultimately drives collective success. Our commitment to fostering an equitable and inclusive workplace culture celebrates our differences and supports every member of our team.In the role of Executive IT Support Specialist, you will serve as the primary technical resource for Archer's executive team. Your responsibilities will include providing prompt, high-touch IT support, ensuring our executives have uninterrupted access to the technology necessary for effective leadership. This position demands a blend of advanced technical problem-solving skills, discretion, and a strong service-oriented approach.
Western Digital Corporation
Join Western Digital as a Logistics Support Specialist within our Free Trade Zone in San Jose. In this dynamic role, you will play an essential part in managing and optimizing our logistics operations. Your responsibilities will include coordinating shipments, monitoring inventory levels, and ensuring compliance with trade regulations.This is a fantastic opportunity for individuals looking to kickstart their careers in logistics, where you will work closely with experienced professionals in a fast-paced environment.
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Browse all companies, explore by city & role, or SEO search pages. View directory listings: all jobs, search results, or location & role pages.
