People Partner - Support

Role Overview Deloitte is hiring a Director of Administration and Finance for the ECOWAS Commission in Banjul. This senior leader will guide all financial and administrative operations, making sure activities support organizational objectives and meet regulatory requirements. Main Responsibilities Create and execute financial strategies and policies. Direct budgeting processes and allocate resources effectively. Supervise financial reporting and analysis to inform decisions. Lead administrative teams and streamline operational workflows. Work with stakeholders to advance initiatives and strengthen service delivery.

As the Director of Administration and Finance at ECOWAS, you will play a critical role in overseeing the financial and administrative functions of the organization. You will be responsible for developing financial strategies, managing budgets, and ensuring compliance with regulations. Your leadership will be essential in driving operational efficiency and supporting the organization's mission.

Our MissionAt Wave, we are pioneering a cashless future for Africa. Our vision is to empower individuals by providing accessible financial services that eliminate the barriers of traditional banking.In 2017, over half of Sub-Saharan Africa's population lacked access to banking services due to high fees, remote locations, and the unavailability of card payments. This has forced many to keep their savings hidden away, while small business owners face exorbitant lending rates, and parents endure long waits to pay school fees in cash.We are changing this narrative by offering innovative financial solutions that are fee-free, instantly available, and widely accepted. Our mobile app, launched in Senegal in 2017, facilitates cash deposits, withdrawals, and peer-to-peer payments, and we are proud to serve millions of users across nine countries as we expand rapidly.Your role is crucial in helping us achieve our goal of making Africa the first cashless continent.How You’ll ContributeWe are seeking a detail-oriented and proactive Office Manager who is dedicated to creating a vibrant and productive workplace.In this pivotal role, you will manage daily office operations in The Gambia, ensuring efficiency through effective administrative task management, vendor relationships, and team support.Your responsibilities will include:Overseeing and coordinating daily office operations for optimal functionality.Supervising, mentoring, training, and coaching office staff, delegating tasks to maximize productivity.Establishing and maintaining office administrative systems and procedures.Coordinating travel arrangements, both domestic and international, including flights, accommodations, and transportation.Managing the office budget and ensuring adherence to financial protocols.Keeping health and safety policies up to date.Overseeing the procurement of office supplies, equipment, and furniture, ensuring adequate stock levels.Drafting contracts, creating office management playbooks, and producing management-level reports.Collaborating with maintenance services to ensure a clean, safe, and well-functioning office environment.Reporting progress to senior management and partnering with them to enhance office operations.

Develop and evaluate strategies for the Retail Banking sector, aligning with Access Bank's overarching group objectives for short, medium, and long-term growth.Set, establish, and agree upon performance targets for Retail Banking across various products, regions, and branches.Create and execute the strategic plan for the Retail Banking division.Design and implement marketing and sales strategies tailored to Retail Banking.Innovate and enhance Retail Banking products and services.Manage and nurture existing customer relationships while forging new ones, collaborating with the Commercial and Institutional Banking divisions.Define, approve, and oversee business plans, scope, and operations for Product Heads and their teams to ensure alignment with division targets.Facilitate effective collaboration and smooth workflow between divisions, particularly with Commercial and Institutional Banking.Track and report on the performance of all Retail Banking products across the organization.Establish a comprehensive customer management framework that includes insights-driven marketing strategies.

The Director of Legal Affairs and Corporate Governance at Access Bank PLC is a pivotal leadership position responsible for steering the bank's legal compliance, governance, and corporate secretarial activities. This role is ideal for a proactive and strategic individual dedicated to ensuring that the bank adheres to regulatory frameworks while contributing to the achievement of its strategic objectives through expert legal guidance and comprehensive risk management strategies.Key Responsibilities:Deliver expert legal counsel to executive management and the board regarding corporate governance, compliance, and regulatory issues.Lead the legal department in identifying and managing legal risks inherent to the bank's operations, which includes contract negotiations, dispute resolution, and litigation management.Guarantee compliance with all applicable laws and regulations governing the banking industry, as well as the internal policies and procedures of the organization.Supervise the preparation of board and committee meeting materials, minutes, and corporate governance documentation.Direct the bank's corporate secretarial activities, ensuring adherence to statutory obligations and the accurate maintenance of corporate records.Serve as a primary liaison with regulatory authorities and external legal advisors.Review and draft a variety of legal documents, contracts, and policies to effectively mitigate legal risks.Conduct legal research and remain abreast of legislative changes that could affect the bank’s operations.

As the Chief Financial Officer (CFO) of Access Bank PLC, you will play a pivotal role in guiding the financial strategy and performance of the organization. Your leadership will be integral to strategic planning, financial forecasting, budgeting, and reporting, ensuring that the bank maintains its financial health and aligns with its objectives.Key Responsibilities:Formulate and implement financial strategies that are in line with the bank’s growth initiatives and overall objectives.Oversee accurate and timely financial reporting, ensuring compliance with CBG requirements and accounting standards.Manage the company’s budget, including revenue, EBITDA, and CAPEX, driving the annual budgeting process alongside line management.Report variances in revenue, OPEX, and direct margin to provide a clear financial overview while identifying risks and opportunities.Evaluate and authorize investments and profitability for complex projects, including infrastructure and new product initiatives, to optimize commercial positioning.Develop comprehensive financial plans and advise on decision-making processes related to investments and customer offerings.Collaborate with internal and external stakeholders, including regulatory bodies, auditors, and financial institutions.Implement financial risk management strategies to mitigate operational and credit risks.Contribute to the development of the bank’s strategic plans and initiatives.Lead and inspire subordinate staff, assessing performance, fostering professional growth, and maximizing departmental contributions.

Our MissionAt Wave, we are dedicated to transforming Africa into the first cashless continent. In 2017, more than half of the Sub-Saharan African population lacked access to banking services, often due to high fees and the distance to branches. Many individuals keep their savings at home, while small business owners are burdened by exorbitant lending rates, and parents endure long waits to pay school fees in cash.We are changing this narrative by developing financial services that are accessible, affordable, and widely accepted. Our mobile app, launched in Senegal in 2017, facilitates cash deposits, withdrawals, and peer-to-peer and business payments. Today, we proudly serve millions of users across nine countries and continue to expand rapidly.Your role is crucial in helping us achieve our goal of a cashless Africa.Your ImpactAre you a motivated, detail-oriented individual with a knack for building relationships? Join Wave's growing talent team during this exciting growth journey. Based in The Gambia, you will spearhead high-volume recruitment for our Support team, overseeing recruitment events and the onboarding process for new employees.In this role, you will:Oversee the entire Support hiring process, including sourcing, screening, and interviewing candidates.Coordinate recruitment events and medical evaluations.Develop talent pools and ensure outstanding candidate experiences.Collaborate with various departments for smooth onboarding of new hires.Promote Wave's culture, values, and practices.

Role Overview wavemm1 is seeking a Fraud Communications Officer to help protect the organization from fraudulent activity. This position is based in Banjul, The Gambia. Key Responsibilities Develop and implement communication strategies that inform employees and stakeholders about fraud prevention and response procedures. Analyze incidents related to fraud and prepare clear, detailed reports. Coordinate with law enforcement agencies and regulatory bodies as needed. What We Look For Strong communication skills, both written and verbal. Attention to detail when reviewing and reporting on incidents. Proactive mindset with a practical approach to solving problems.

About wavemm1 wavemm1 is working to make Africa the first cashless continent. Many people in Sub-Saharan Africa still lack access to banking due to high fees, distant branches, and limited card payment options. As a result, families and business owners face challenges like hidden savings, high-interest loans, and long waits to pay bills in cash. wavemm1 addresses these issues by offering easy-to-use financial services: no account fees, instant access, and broad acceptance, even in areas with unreliable utilities. Since launching in Senegal in 2017, the company has expanded to millions of users across nine countries. Role Overview The Partner Operations Representative joins the integration team to help bring bill payment features into wavemm1’s user-facing apps. This role supports a smooth payment experience for customers, agents, and businesses. Key responsibilities include ensuring these features work reliably, keeping business accounts funded, and building strong partnerships. What You Will Do Manage operational cases escalated from Support Teams. Interpret user information accurately. Analyze and interpret data from periscope charts. Support operations and improve payment ticket management. Forecast and track collections. Communicate clearly with users about issues, claims, and outages. Escalate cases, claims, and outages to partners as needed. Maintain strong communication with the support and product teams. Multitask and prioritize work effectively. Keep organized records and communicate through Slack. Share requirements with the engineering team independently. Who We’re Looking For This position is based in Banjul, The Gambia. The ideal candidate is proactive, resourceful, determined, diligent, and focused on results.

Role Overview wavemm1 is seeking a Support Group Lead in Banjul, The Gambia. This role centers on guiding and managing support groups to strengthen community ties and provide meaningful support to participants. What You Will Do Lead support group sessions, encouraging open discussion and shared experiences. Foster an inclusive atmosphere where every participant feels heard and respected. Motivate group members and help them access relevant resources. Promote community engagement through ongoing support and communication. What We Look For Strong leadership and facilitation skills. Ability to inspire and motivate individuals in a group setting. Commitment to creating a supportive, welcoming environment for all participants.

As a Relationship Manager in Corporate & Commercial Banking, you will be responsible for developing robust work schedules to identify and engage prospective clients.Your role involves fostering positive public relations with both existing and potential customers, ensuring their needs are met through tailored credit facilities.You will plan and report on marketing calls, while collaborating with the Group Head to prepare and review comprehensive credit proposals.Monitoring customer compliance with credit agreements is paramount, and you will present and defend these proposals before the Credit Committee.Additionally, you will provide on-the-job training for Account Officers, negotiate foreign exchange and credit rates within prescribed limits, and aim to maximize profitability for the bank.Your responsibilities also include monitoring unit performance against established monthly, quarterly, and annual plans, preparing the team's annual budget, and presenting the Unit's Monthly Profitability Report.Regular appraisals of supervised Account Officers and achieving personal and team performance targets are essential components of this role.Other duties may be assigned by the Group/Unit Head as needed.

Our VisionWe are dedicated to transforming Africa into the world's first cashless continent.In 2017, more than half of the population in Sub-Saharan Africa lacked access to banking services. This is largely due to exorbitant fees, the distance to the nearest branch, and the limited acceptance of card payments. Consequently, individuals often resort to keeping their savings at home, small business owners are subjected to high-interest loans, and parents spend countless hours in queues to pay school fees in cash.We are addressing these challenges by developing financial services that are user-friendly: with no account fees, instant availability, and widespread acceptance. Even in areas with unreliable infrastructure, such as electricity and road access, you can easily send money using Wave. Our mobile app, launched in Senegal in 2017, facilitates cash deposits, withdrawals, and peer-to-peer as well as business payments. Today, we proudly serve millions of users across nine countries and continue to expand rapidly.Your role will be vital in aiding us to achieve our mission.Your ContributionAs we experience an exciting phase of growth within our Customer Support team, we are on the lookout for a Support Quality & Training Officer to join our journey. We seek someone who is deeply passionate about delivering a world-class customer experience, placing our customers at the core of every action.In this position, you will:Create comprehensive training materials for customer support, including digital presentations, manuals, and instructional videos.Evaluate and score inbound calls using established quality assurance metrics and standards.Develop and implement procedures and policies that govern sales techniques and the conduct expected from support representatives.Ensure customer support representatives meet defined quality assurance standards and adhere to the organization's standard operating procedures.Organize and facilitate training sessions covering various customer support topics to equip and support new hires.Provide training for seasoned staff on new or revised customer support procedures to enhance performance.Monitor daily operations of customer support employees to identify opportunities for improvement.Collaborate with team leaders and managers to deliver on-the-job coaching.Assess the effectiveness of training sessions and compile individual or team progress reports.Maintain high productivity levels among employees while ensuring exceptional customer satisfaction.Utilize a quality monitoring data management system to track and analyze performance metrics.