Performance & Systems Engineer at OpenAI | San Francisco

About the TeamJoin the Applied team at OpenAI, where we are dedicated to responsibly deploying groundbreaking technology. Our products, including ChatGPT, Sora, and the OpenAI API, are transforming industries by offering advanced capabilities such as GPT-5 and a robust suite of multimodal features spanning text, image, audio, and video. We manage extensive p…

About Our TeamJoin the innovative Monetization team at OpenAI, a dynamic cross-disciplinary group dedicated to engineering, product development, research, and design. Our goal is to establish foundational systems that facilitate responsible access to AI intelligence. We are committed to creating user-centric, privacy-respecting monetization products, including cutting-edge advertising experiences that foster user trust, unlock economic opportunities, and drive OpenAI’s long-term innovation.Monetization is pivotal for OpenAI as we strive to expand the frontiers of AI technology while ensuring the advantages of AGI are shared broadly. Our approach to monetization prioritizes user value, adheres to stringent privacy and safety standards, and nurtures a vibrant ecosystem of developers and businesses.Operating in a greenfield environment, our team excels in rapid prototyping, experimentation, and iterative deployment. Collaborating closely with Product, Design, and Research, we transform groundbreaking research into scalable real-world applications.About the RoleWe are seeking a skilled Software Engineer to play a crucial role in developing core monetization and advertising systems at OpenAI. This position entails designing and implementing the infrastructure, APIs, and user interfaces that will drive our next-generation monetization products, including advertising solutions.You will engage with the complete technical stack to architect, develop, and launch robust, secure, and scalable systems. Collaborating intimately with Product, Design, and Research teams, you will help shape the future of monetized AI experiences, ensuring alignment with OpenAI’s high standards for safety, privacy, and policy compliance.This position is based in our San Francisco and Seattle offices, and we provide relocation assistance for new hires.Your ResponsibilitiesDesign, develop, and scale the essential infrastructure supporting OpenAI’s monetization and advertising products.Create advertiser-focused APIs and tools that facilitate ad creation, management, and performance measurement.Establish integrations with external partners to build enterprise-grade monetization solutions.Architect distributed systems that function reliably at scale, ensuring solid usability, privacy, and performance standards.Collaborate closely with Product, Research, and Design teams to convert product requirements into high-quality technical solutions.

About Our TeamJoin our dynamic Infrastructure organization at OpenAI, where we are actively seeking talented software engineers to bolster our efforts across several high-impact teams. With a variety of focus areas available—including Core Distributed Systems, Databases, Observability, and Cloud Infrastructure—you'll have the opportunity to work on projects that fascinate you. Our teams operate with a high level of autonomy and foster a deeply collaborative environment, all dedicated to enhancing safety, reliability, and operational velocity across the organization.About the RoleAs a Software Engineer focused on Infrastructure Reliability, you will play a pivotal role in scaling and fortifying the infrastructure that supports some of the world’s most widely utilized AI systems. Your work will ensure that our systems maintain high reliability, observability, performance, and security—enabling researchers to iterate rapidly and allowing products like ChatGPT and the OpenAI API to effectively serve millions of users.This hands-on, impactful role is perfect for engineers who enjoy ownership, excel at solving complex technical challenges across the entire stack, and wish to contribute to systems that facilitate cutting-edge research deployed on a global scale. You will significantly influence technical direction, enhance system resilience, and collaborate closely with infrastructure, product, and research teams to transform intricate infrastructure into dependable platforms.Key ResponsibilitiesDesign, construct, and maintain reliable, high-performance systems utilized across engineering.Identify and resolve performance bottlenecks and inefficiencies, ensuring our infrastructure scales appropriately.Investigate and troubleshoot complex issues thoroughly.Enhance automation to minimize manual tasks and improve internal developer tools.Participate in incident response, postmortem analysis, and the development of best practices surrounding system reliability and scalability.Ideal Candidate ProfilePossess a deep understanding of distributed systems principles, with a proven track record in developing and managing scalable, reliable systems.Demonstrate a strong focus on performance and optimization, with the ability to maximize efficiency in complex, globally distributed systems.Have experience managing orchestration systems such as Kubernetes at scale and creating abstractions over cloud platforms.Be comfortable working within Linux environments and possess strong problem-solving skills.

About the TeamThe Applied team is dedicated to responsibly introducing OpenAI's groundbreaking technology to the global community. We have launched revolutionary products like ChatGPT, Plugins, DALL·E, and APIs for GPT-5, embeddings, and fine-tuning. Additionally, we manage extensive inference infrastructure to support our rapidly advancing initiatives.Our clients leverage our APIs to create dynamic businesses with innovative product features previously thought impossible. For instance, ChatGPT exemplifies the capabilities our technology currently offers. We prioritize the responsible use of our powerful tools, ensuring that safety remains paramount over unrestricted growth.The Fraud Engineering team operates within the Applied Engineering organization, focusing on identifying and mitigating fraudulent activities on our platform. We are seeking a software engineer with expertise in anti-fraud and abuse systems to help us design and implement next-generation solutions.About the RoleThe Scaled Abuse team safeguards OpenAI’s products and users by detecting, preventing, and addressing fraudulent and abusive activities on a large scale. We develop and maintain backend and data systems that facilitate real-time detection, investigative workflows, and enforcement, ensuring a balance between robust protection and an excellent user experience as our platform evolves.Our work lies at the convergence of engineering and abuse prevention expertise. We collaborate closely with Trust & Safety, Security, and Product teams to identify emerging attack trends, translate complex signals into actionable system behavior, and continuously enhance our defenses. We value engineers who can navigate unfamiliar codebases swiftly, develop a deep understanding of system functionality, and suggest practical improvements to enhance overall resilience.In This Role, You Will:Design and develop systems for fraud detection and remediation, balancing fraud loss, implementation costs, and customer experience.Collaborate with finance, security, product, research, and trust & safety teams to effectively combat fraudulent and abusive behaviors on our platform.Stay updated with the latest techniques and tools to remain ahead of determined adversaries.Utilize GPT-5 and future models to enhance our fraud and abuse mitigation efforts.You May Thrive in This Role If You:Possess at least 5 years of software engineering experience, particularly in backend and data systems.

About the RoleJoin the Engineering Acceleration Delivery / Continuous Deployment team at OpenAI, where we develop and maintain systems designed to securely deploy OpenAI’s infrastructure and product code into production.Our team is responsible for the deployment platform, release pipelines, and safety mechanisms that empower engineers across OpenAI to make rapid changes while minimizing operational risks. Our goal is to streamline production deployments, enhancing speed, safety, and autonomy.This position is a unique opportunity to work at the convergence of developer productivity, distributed systems reliability, and large-scale infrastructure orchestration.In This Role, You WillArchitect and implement continuous deployment infrastructure that efficiently manages changes across multiple Kubernetes clusters and global regions.Create systems for progressive delivery, incorporating techniques like canary releases, staged rollouts, and automated rollback processes.Enhance engineering velocity by reducing friction within the release pipeline and automating operational workflows.Collaborate with product and infrastructure teams to ensure their services are deployable, observable, and resilient at scale.Refine and adopt deployment methodologies such as GitOps, infrastructure-as-code, and progressive delivery patterns.Develop systems that automatically assess deployment health through metrics, logs, traces, and alerts to identify regressions and initiate safe rollbacks.Create systems that facilitate agent-assisted or fully autonomous deployment workflows using cutting-edge AI tools.Technologies you will work with include:Kubernetes for large-scale container orchestration and runtime infrastructurePython and FastAPI for internal servicesTerraform for infrastructure as codeGitOps-based deployment workflows (e.g., ArgoCD, Flux, or similar systems)Buildkite for CI orchestration

About the Foundations Retrieval Team The Foundations Research group at OpenAI explores new approaches that could shape artificial intelligence for years to come. The team focuses on improving the science and data behind model training and scaling, especially for future advanced models. Areas of focus include data utilization, scaling laws, optimization strategies, model architectures, and efficiency improvements. Within Foundations, the Search team builds agentic search solutions. This group works closely with others to design interfaces between models and the core search stack, serving, indexing, and retrieval, so model intent leads to reliable, real-world results. The team develops large-scale systems to transform and index massive information sources, enabling models to reason over global knowledge. Close collaboration with researchers helps move new modeling ideas into production quickly, changing how intelligent systems discover and synthesize information at scale. Role Overview OpenAI is hiring a Software Engineer with expertise in retrieval system development and scalability for its San Francisco office. This role involves working with researchers and engineers to build infrastructure that lets models access the right information when needed. Responsibilities include designing and operating indexing systems, retrieval pipelines, and serving layers. Work in this role will directly improve retrieval capabilities across OpenAI’s research and products, with a strong influence on system performance, reliability, and scalability. What You’ll Do Develop and scale retrieval infrastructure, including indexing, serving, and query execution. Build low-latency, high-throughput systems for real-time model interactions. Work with research teams to bring embedding and retrieval methods into production. Support dense, sparse, and hybrid retrieval pipelines. Maintain system performance, reliability, and observability at scale. Collaborate with Pretraining, Inference, and Product teams to deliver end-to-end retrieval solutions. Help develop model-system interfaces for agentic workflows. Who We’re Looking For Experience building and scaling distributed systems. Background in developing high-performance, low-latency systems. Hands-on work with indexing and retrieval techniques. Familiarity with hybrid retrieval systems. Comfort working collaboratively across multiple teams.

About Our TeamJoin the innovative Monetization team at OpenAI, a dynamic cross-functional group dedicated to revolutionizing how we responsibly scale access to advanced intelligence. Our mission is to craft user-centric, privacy-focused monetization products, including cutting-edge advertising experiences that enhance user trust, create economic opportunities, and drive OpenAI’s long-term innovation.The Monetization team is pivotal in empowering OpenAI to extend the frontiers of AI capabilities while ensuring the advantages of AGI are equitably distributed. We are committed to aligning monetization with user value, maintaining stringent privacy and safety standards, and fostering a thriving ecosystem for developers and businesses.Operating in a greenfield environment, our team rapidly navigates through prototyping, experimentation, and iterative deployment. We collaborate closely with Product, Design, and Research to translate groundbreaking research into scalable real-world systems.About the RoleWe are seeking a seasoned Software Engineer to play a crucial role in constructing the foundational infrastructure for OpenAI’s monetization and advertising systems. In this pivotal position, you will design and implement distributed systems that underpin our monetization stack, with a strong focus on reliability, performance, privacy, and large-scale operations.Your expertise will span backend, systems, and platform layers, where you will develop and implement 0→1 infrastructure, working in tandem with Product, Design, and Research to shape the future of monetized AI experiences. Your contributions will empower both internal and external teams to leverage secure, scalable, and robust monetization frameworks.This position is exclusively available at our San Francisco and Seattle locations, and we provide relocation assistance for new hires.Your Responsibilities:Design and construct the foundational backend and infrastructure for OpenAI’s monetization and advertising systems.Architect large-scale distributed systems that adhere to rigorous requirements for reliability, privacy, security, and performance.Develop APIs, infrastructure services, and internal platforms to facilitate ad creation, delivery, measurement, and optimization.Collaborate closely with Product, Research, and Design teams to convert requirements into scalable technical solutions.Lead the development of 0→1 infrastructure through rapid prototyping, experimentation, and iterative enhancements.Engage in continuous improvement processes, driving innovation in monetization technology.

Role Overview OpenAI Edu is hiring a Full Stack Software Engineer in San Francisco. This role centers on building educational tools and platforms, contributing to both the front end and back end of new products. What You Will Do Design and develop features across the stack, from user interfaces to server-side logic. Collaborate closely with engineers to deliver reliable, high-quality software. Apply knowledge of multiple programming languages and frameworks to support project needs. Troubleshoot and resolve technical issues to improve system performance and functionality. Location This position is based in San Francisco.

OpenAI is hiring a Field Engineer in San Francisco. This position centers on bringing advanced AI solutions into practical use across a range of industries. Role overview Field Engineers at OpenAI work directly with clients to implement AI technologies in real-world environments. The role involves hands-on problem solving and adapting solutions to meet client needs. Key responsibilities Collaborate with clients to understand technical requirements and goals Troubleshoot and resolve complex technical issues during deployment Support the rollout of new AI systems and ensure smooth integration Team and impact This role works closely with a group focused on bringing transformative technologies to market. Field Engineers contribute to both client success and the broader adoption of OpenAI’s products.

About the TeamThe IT Systems Operations team is crucial in connecting Security, Engineering, and Employee Technology platforms, ensuring that employee-facing systems, identity workflows, and enterprise applications operate smoothly and reliably as the organization grows.In addition to implementation, the team creates structured operating patterns that guarantee platform changes, access models, integrations, and lifecycle workflows evolve safely and consistently throughout the enterprise environment.About the RoleAs an IT Solutions Engineer, you will take ownership of identity-connected enterprise SaaS platforms and system change controls to uphold OpenAI’s compliance standards. Your responsibilities will include ensuring that production configurations, access models, and platform changes are compliant, auditable, and operated through defined controls. You will manage and operationalize controlled system and workflow changes across various identity platforms, SaaS applications, collaboration tools, and enterprise infrastructure.Collaboration with Security, Platform Engineering, and IT Support Operations is essential, as you will:Ensure consistent behavior of identity and access workflows across systemsImplement structured rollout and configuration practices for enterprise applicationsEnhance visibility and traceability of system changes affecting employee workflowsTranslate operational requirements into durable automation and policy-aligned implementationsSuccess in this position requires not only strong engineering skills but also sound operational judgment, meticulous documentation practices, and effective cross-functional collaboration.In this role, you will:Enterprise SaaS & Identity Platform OwnershipManage administration and operational stewardship of enterprise SaaS and identity-connected platforms, ensuring configuration integrity, access governance, and compliance with established control requirements.Oversee onboarding, access modification, and offboarding workflows aligned to standardized entitlement models.Guarantee reliable propagation of lifecycle events across downstream systems and maintain an accurate, auditable access state.

About Our TeamJoin the Compute team, where we design innovative AI supercomputers. Our work spans from workload modeling to enhancing accelerator design, with a strong emphasis on system and data center co-design. We are seeking engineers who are passionate about creating cutting-edge AI supercomputer solutions for data center applications.You will collaborate with partners to optimize hardware for our workloads, identify promising new deep learning accelerators, and facilitate the transition of these hardware platforms from concept to production.If you are enthusiastic about the convergence of advanced deep learning, hardware systems, and data center design, this opportunity is perfect for you!About the RoleWe are in search of a Product Manufacturing Engineer to spearhead technical initiatives linked to manufacturing. You will play a vital role in guiding products from concept to launch and through mass production, with a particular focus on PCB and PCBa manufacturing processes. This role allows you to engage with a diverse range of stakeholders, including design engineering, operations teams, TPMs, and external industry vendors, ensuring that all products meet high-quality standards and are delivered on time.This position is based in San Francisco, CA, with a hybrid work model of three days in the office per week. We also provide relocation assistance to new employees.In this role, you will:Drive manufacturing and quality initiatives to ensure product success from concept to launch.Lead the design and manufacturing processes for next-generation AI hardware systems, collaborating with various stakeholders to guarantee that products are developed and delivered timely and to the highest quality standards.Establish NPI product manufacturing processes, systems, and quality controls, defining clear milestones and deliverables while driving internal process improvements across multiple teams and functions.Conduct hands-on product manufacturing analysis during design, development, testing, prototypes, and production phases.Research automation techniques and develop new tests and systems to enhance efficiency.Own the product manufacturing development for hardware products from L6 up to potentially L10.

About Our TeamThe Technical Support team plays a pivotal role in empowering developers and enterprises to create mission-critical solutions utilizing OpenAI models. Our mission is to offer technical guidance, resolve intricate issues, and assist our customers in maximizing the value and adoption of our powerful models. We collaborate closely with Technical Success, Product, Engineering, and other departments to ensure our customers receive an unparalleled experience at scale. Adopting an automation-first approach, we leverage cutting-edge AI technologies to enhance our support operations. Join the Senior Support Engineering (SSE) team at OpenAI and contribute to revolutionizing Technical Support in the AI era.About the PositionWe are in search of a Senior Support Engineer to work alongside our strategic enterprise accounts and product teams, tackling some of the most challenging problems our customers face. As a key member of the elite technical troubleshooting team at OpenAI, you will be the go-to expert for both our customers and Engineering teams when addressing complex technical issues in our environment.In this role, you will design and manage operational processes to monitor our top strategic customers and lead a 24/7 response team. Collaborating closely with our Infrastructure and Engineering teams, you will ensure that our customers enjoy the best possible experience at scale. Engaging directly with our most strategic customers, you will be instrumental in the success of the most innovative, disruptive, and large-scale AI solutions developed using the OpenAI API platform.This position is characterized by low volume but high complexity.This role is based in San Francisco, CA, with a hybrid work model requiring three days in the office each week. We also offer relocation assistance to new employees.Key ResponsibilitiesServe as one of the leading technical and troubleshooting experts for our API platform at OpenAI, acting as the final line of defense before escalation to the core Engineering team.Proactively seek and implement strategies to enhance support operations through automation and advancements in AI technologies, playing a role in shaping the future of technical support in an AI-driven landscape.Set up and utilize advanced monitoring and alerting workflows to detect customer-impacting issues in real time.Collaborate with engineering teams to contribute to reliability reviews and preparation for new features, launches, or strategic customer requirements.

About Our TeamAt OpenAI, our AI Success Engineer team collaborates with the most forward-thinking organizations to convert groundbreaking AI advancements into tangible business outcomes. We support our clients from their initial deployment through to extensive enterprise integration. Our contributions encompass technical integration and enablement, workflow innovation, and ongoing program and product execution.Our clientele includes dynamic digital startups as well as major global corporations, government entities, and educational institutions. Each engagement provides a chance to influence how AI transforms work, enhances productivity, and drives innovation. This position is pivotal to our mission.Role OverviewAs an AI Success Engineer, you will be the primary point of contact for OpenAI's key customers post-sale. Your responsibilities will include enhancing account health and adoption, ensuring technical readiness, identifying new applications, and delivering measurable value using OpenAI's rapidly evolving platform.This position requires a blend of technical expertise, program management, customer advisory, and product influence. You will closely collaborate with customer teams to map workflows, lead configuration efforts, supervise deployment strategies, and guide customers toward impactful use cases that demonstrate the full potential of our platform.Collaboration with Sales, Solutions Architecture, Product, and Research teams will be essential to provide a seamless and successful experience for customers at every interaction. Success in this role entails accelerating adoption rates, deepening customer activation, guiding strategic use cases into production, and helping customers achieve measurable business results.Your Responsibilities Include:Overseeing post-sale technical success, adoption, and value realization across a diverse customer portfolio, leveraging customer insights, product signals, and business impact to determine priority engagement areas.Serving as a trusted advisor regarding deployment health, adoption strategies, and value realization for ChatGPT, API, Codex, and related capabilities.Analyzing logs, telemetry, usage patterns, and customer feedback to diagnose issues, form hypotheses, and provide actionable recommendations on latency, reliability, model selection, prompting, cost efficiency, and rollout preparedness.Leading targeted interventions for critical moments such as launches, risk signals, escalations, renewal preparation, and high-potential expansion opportunities.Translating customer objectives into practical, effective strategies.

About Our TeamAt OpenAI, our Applied team is dedicated to responsibly harnessing state-of-the-art technology for the benefit of society. We have pioneered transformative products like ChatGPT, DALL·E, and comprehensive APIs for GPT-4 and GPT-3, along with advanced embeddings and fine-tuning capabilities. Our team also oversees extensive inference infrastructure that supports our broadening impact.Our clients leverage our APIs to build innovative businesses, unlocking features that were previously beyond reach. ChatGPT serves as a testament to the immense possibilities we offer. We emphasize the ethical application of our powerful tools, prioritizing secure deployment over unfettered growth.Within the Applied Engineering sector, the Financial Engineering team is pivotal in ensuring effective monetization of our products to cater to diverse customer requirements. Working in close tandem with the Go-To-Market and Finance teams, we aim to adapt our billing infrastructure to meet our changing internal needs. We are on the lookout for a seasoned engineer to design and enhance our billing systems, improving their functionality to accommodate our increasingly intricate and expansive product portfolio.Key Responsibilities:Design and develop the next generation of billing and monetization systems at OpenAI.Implement solutions across the tech stack to establish robust billing integrations for our ChatGPT and API clientele.Craft a flexible billing platform supporting both subscription and usage-based models, ensuring it is scalable and enterprise-ready.Develop tools that allow internal teams to effortlessly integrate billing data into their operations.Engage collaboratively with a diverse range of stakeholders, including Product, Data, Finance, and Go-To-Market teams, alongside fellow engineers.Ideal Candidate Profile:A minimum of 5 years of professional software engineering experience; expertise in payments, billing, or monetization is a plus.A passion for collaborating with various partners, especially those beyond the engineering domain.A strong desire to learn and grow, with the ability to convey knowledge clearly to others.Demonstrated experience in developing and refining production systems to enable new product features and tackle scaling challenges.Exceptional problem-solving abilities and a proactive approach to tackling complex challenges.

OpenAI’s creative team shapes how artificial intelligence is seen and understood. Working alongside the latest advancements in AI, the group turns complex concepts into stories that resonate with people. Their projects range from large-scale campaigns and product launches to films, always placing human experience at the center. Team members who enjoy building narratives from scratch and exchanging new ideas thrive here. Role overview The Creative Copywriter will join OpenAI’s in-house creative team in San Francisco. This position plays a key role in defining and evolving the company’s voice at a pivotal moment. The copywriter works closely with design, product, and communications partners to craft copy for campaigns, launches, and cultural milestones. This job combines strategic thinking with strong writing skills. The copywriter helps make advanced technology feel accessible and relevant through clear, engaging language. Success in this role means understanding how words shape experience and making technical subjects understandable for a wide audience. Collaboration is central to the team’s process. OpenAI values curiosity, open dialogue, and kindness. The team encourages sharing and refining ideas together, balancing craft with decisiveness. This role is based in San Francisco, and relocation assistance is available for those moving to the area. What you will do Lead storytelling for brand campaigns, product launches, and integrated creative projects. Own narrative direction for major initiatives and creative workstreams. Translate OpenAI’s products and features into approachable, emotionally resonant stories. Develop concepts for campaigns, launch messaging, frameworks, and story arcs that align with brand strategy. Create content for launch events, product pages, social media, CRM, web, onboarding, and lifecycle communications. Establish scalable voice systems to maintain consistency across all channels.

Join Our Integrity TeamAt OpenAI, our Integrity team is committed to safeguarding our innovative technologies against various adversarial threats. As we advance our platforms, we prioritize their integrity and security.We are at the forefront of defending our systems against financial exploitation, large-scale attacks, and other forms of misuse that could compromise user experience and operational stability.Your Role as a Machine Learning EngineerAs a Machine Learning Engineer in OpenAI's Applied Group, you will collaborate with some of the brightest minds in AI. Your mission will be to deploy cutting-edge models in production environments, transforming research breakthroughs into practical solutions that enhance the safety and trustworthiness of our platform. If you’re passionate about fine-tuning LLMs and developing machine learning models, this position offers you a chance to make a significant impact.Key Responsibilities:Innovate and Deploy: Design and implement advanced machine learning models that address real-world challenges. Translate OpenAI’s research from ideation to execution, crafting AI-driven applications with a measurable impact.Collaborate with Experts: Partner closely with researchers, software engineers, and product managers to tackle complex business problems and deliver AI-enhanced solutions. Be part of an energetic team where creativity flourishes.Optimize and Scale: Create scalable data pipelines, enhance model performance and accuracy, and ensure readiness for production. Contribute to projects that leverage state-of-the-art technology and innovative methodologies.Learn and Lead: Keep abreast of the latest developments in machine learning and AI. Participate in code reviews, share insights, and lead by example to uphold high engineering standards.Make a Difference: Oversee and maintain deployed models to ensure they consistently deliver value. Your contributions will significantly influence the positive impact of AI on individuals, businesses, and society.

About the TeamThe ChatGPT Enterprise team at OpenAI operates within the B2B Applications organization, dedicated to tailoring ChatGPT for large-scale business applications. Our mission is to create an effortless experience that allows users to access the same product for personal and professional use, while addressing the specific needs of enterprises, including robust security protocols, administrative controls, regulatory compliance (e.g., HIPAA/FINRA), and geographic data residency requirements. Our roadmap encompasses three primary workstreams: enterprise controls, user engagement & activation, and tailored company-specific products (e.g., Company Knowledge).About the RoleWe are seeking talented full stack engineers to enhance the product experience for ChatGPT, ensuring it becomes an essential tool for teams. This position emphasizes user benefit and activation: crafting collaborative experiences, onboarding methods, and engagement strategies that empower employees to discover and utilize advanced functionalities, such as agents and customized GPT-like workflows.In this role, you will:Develop comprehensive features across frontend, backend-for-frontend, and service layers to enhance team collaboration and work sharing within ChatGPT.Design and implement activation and engagement systems (e.g., product hooks, discovery interfaces, and user rollout processes) to increase adoption among various user groups within an organization.Collaborate cross-functionally with engineers focused on enterprise controls (security, permissions, compliance, data residency) and company knowledge/search to ensure features are launched with appropriate safeguards and enterprise readiness.Work closely with adjacent teams (including API and agent initiatives) to seamlessly integrate agent functionalities into the ChatGPT user interface, ensuring a native, secure, and scalable experience for business applications.

About the RoleJoin our dynamic team as a Product Designer in People Innovation Labs at OpenAI. This engineering group is dedicated to revolutionizing talent acquisition and retention while empowering everyone to excel in their work.Our mission ranges from redefining recruitment processes to enhancing workplace culture through innovative systems and products. By integrating OpenAI's advanced models and fundamental principles into our workflows, we deliver a competitive advantage to our People Team. Our initiatives include pioneering projects like OpenHouse, our internal knowledge hub, alongside AI-driven automation and scalable recruitment tools. We are shaping the future of work at OpenAI, establishing a framework for AI to enhance productivity, culture, and innovation.In this position, you will work closely with Product and Engineering teams to ensure our efforts yield measurable business results.Your Responsibilities:Shape the design and product strategy for internal People products at OpenAI.Develop and launch high-quality products and enhancements, from initial concepts to refined prototypes.Collaborate with engineering, product management, AI research, and design colleagues to define both long-term vision and immediate goals.Conduct user research to gain insights into user needs and improve our products.Contribute to the ongoing evolution of our design system.Foster our design culture and support team growth.Ideal Candidate:Possesses 4+ years of experience delivering large-scale software products.Demonstrates a portfolio that highlights exceptional UX, UI, and interaction design skills with a commitment to quality.Enjoys unraveling complex interaction design challenges.Exhibits strong communication and storytelling capabilities.Thrives in ambiguous situations, transforming challenges into clear visions.Is enthusiastic about immersing in the AI research process to define the design and functionality of AI-first products.

About Our TeamAt OpenAI, we are dedicated to creating safe artificial general intelligence (AGI) that benefits all of humanity. Our mission brings together some of the world's leading scientists, engineers, and business professionals in a collaborative environment focused on innovation.Our Go To Market (GTM) team plays a pivotal role in empowering customers to effectively leverage our advanced AI products across various sectors. Comprising professionals from Sales, Solutions, Support, Marketing, and Partnerships, this team collaborates to deliver valuable solutions that expand AI accessibility.About the RoleAs an Account Director within our ChatGPT Enterprise Sales team, you will work closely with educational institutions and organizations to facilitate the adoption of OpenAI’s products. Your focus will be on guiding universities and K-12 institutions in evaluating and implementing ChatGPT Enterprise for administrators, faculty, and students.You will be instrumental in driving opportunities throughout the sales cycle, from lead generation to finalizing deals. Representing OpenAI as a thought leader in AI, you will collaborate with researchers, engineers, and solution strategists to advance our customers' AI initiatives. With the recent launch of ChatGPT Enterprise (August 2023), we are eager to welcome experienced Account Directors to our team, who will help onboard new clients and expand our existing customer base.This position is based in San Francisco, New York, or Washington DC, and follows a hybrid work model requiring three days in the office each week.Key Responsibilities:Guide enterprise clients from initial consideration to purchase decision.Collaborate with Account Associates, Solutions Engineering, and Customer Success teams to execute detailed customer evaluations, demonstrations, and pilot programs.Provide weekly forecasts of your sales pipeline and targets.Continuously analyze the industry landscape to inform product development and corporate strategies.Engage with solutions, marketing, communications, and business operations teams to enhance customer experiences.