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Pharmacy Call Center Technician

On-site Contract

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Experience Level

Experience

Qualifications

Education and Training:High School diploma or equivalent required. Experience:Minimum of 2 years of experience as a Pharmacy Technician in a healthcare, long-term care, or retail setting. Typing speed of at least 35 words per minute. Licenses and Certifications:Must hold a National Pharmacy Technician Certification.

About the job

The Pharmacy Call Center Technician plays a vital role in delivering exceptional customer service to both members and healthcare providers. Under the supervision of the Pharmacy Services Call Center Supervisor, you will engage with callers to address inquiries, resolve issues, and provide information regarding pharmacy benefits and services.

Key Responsibilities:

  • Manage incoming calls and correspondence related to pharmacy matters from healthcare providers and members, documenting interactions in the inquiry tracking system.
  • Utilize established protocols to ensure accurate and clear resolutions, while advocating for customer needs.
  • Conduct preliminary research on pharmacy issues, reviewing plan information and escalating complex claims to higher-level staff as necessary.
  • Support network pharmacists in processing prescription claims, ensuring compliance with contract guidelines.

Available Shifts:

  • 10:00 AM – 6:30 PM, Monday to Friday
  • 9:30 AM – 6:00 PM, Monday to Friday
  • 9:00 AM – 5:30 PM, Tuesday to Saturday
  • 12:30 PM – 9:00 PM, Monday to Friday
  • 8:00 AM – 4:30 PM, Tuesday to Saturday

About Integrated Resources Inc.

Integrated Resources Inc. is dedicated to providing high-quality staffing solutions and workforce management services in the healthcare sector. We pride ourselves on fostering a collaborative and supportive work environment for our employees.

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