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Experience Level
Manager
Qualifications
Qualifications:Engineering Degree or Equivalent. Relevant Professional Accreditation (Project Management, Construction, Engineering). Experience:At least 5 years of experience in coordinating teams within a construction environment. Preferred experience in nuclear power projects. Background in managing major construction projects. Experience operating at an Engineer or Senior Engineer level, including participation in Joint Ventures.
About the job
Join Our Team at Technical Engineering Support (TES)
With over 30 years of experience, TES has established itself as a leader in engineering, focusing on test coordination and industrial commissioning. We pride ourselves on providing exceptional engineering solutions and assisting our clients with design studies and the coordination of industrial equipment assembly.
We are currently seeking a dedicated Piping Construction Manager (m/f) to join our team for the prestigious Hinkley Point EPR project in the UK. This role is pivotal in ensuring the success of our piping operations.
Key Responsibilities:
Support the Overall Construction Manager for your designated scope.
Assist the contract manager for the designated scope.
Own and deliver the piping scope in alignment with strategic objectives.
Lead the piping team and manage subcontractors effectively.
Implement company policies and best practices on-site.
Conduct regular monitoring of activities on a daily, weekly, and monthly basis.
Apply LEAN management tools to improve processes.
Provide reporting and lessons learned on execution.
About Technical Engineering Support (TES)
Technical Engineering Support (TES) is a dynamic engineering firm with three decades of experience in delivering high-quality engineering services, specializing in test coordination and industrial commissioning. Our commitment to innovation and excellence makes us a trusted partner in the engineering sector.
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As the Senior Service Operations Manager, you will spearhead and enhance comprehensive service operations to guarantee exceptional service quality, operational effectiveness, and an outstanding customer experience. This pivotal role encompasses the operational backbone for Customer Support, overseeing critical functions such as Hotline Management, Business and Project Coordination, Contract Oversight, Asset Management, and Bid Management.Your leadership will establish operational standards, enforce execution discipline, and ensure consistent results throughout the service lifecycle. This role operates within a globally matrixed organization and reports directly to the Customer Support leadership team for North America.Key Responsibilities:Manage a unified operational framework for service execution across all relevant functions.Ensure adherence to Service Level Agreements (SLAs), manage escalations, and maintain robust customer communication practices.Promote standard work, reporting, and continuous improvement driven by data analysis.Safeguard margins and cash flow through disciplined contract governance, change control, and bid management.Core Responsibilities:Ownership of Service OperationsOversee complete service operations across Hotline Management, Business and Project Coordination, Contract Management, Asset Management, and Bid Management.Define and streamline workflows from intake to execution and closure, ensuring seamless transitions and clear ownership at every stage.SLA Performance and Escalation ManagementTake charge of SLA performance, response times, and escalation protocols.Implement the escalation model, establish communication rhythms, and drive recovery plans for critical customer issues.Hotline Performance ManagementControl case intake, establish triage rules, set prioritization, and ensure quality resolution.Enhance first-time fix rates, decrease repeat issues, and instill closure discipline through root-cause analysis and trend identification.Contract Compliance and GovernanceManage contract compliance, scope control, and change order processes.Mitigate revenue leakage by ensuring billing readiness, adherence to terms, and thorough documentation of deviations.Bid Management and GovernanceOversee the proposal process, including governance, templates, scope language, and necessary approvals.Enhance cycle time, margin quality, and success rates through structured reviews and risk assessments.Performance Management and AnalyticsDevelop and maintain a comprehensive KPI framework and targets, focusing on metrics like MTTR, backlog, OTIF, utilization, warranty costs, service margins, and customer satisfaction.Translate data insights into actionable tasks with assigned owners and deadlines. Monitor the closure of tasks and their outcomes.Process Improvement and StandardizationStandardize workflows, documentation, and best practices across various sites and segments.Lead Lean and process optimization initiatives that yield measurable improvements.Cross-Functional CollaborationFoster alignment with cross-functional teams to enhance service delivery.
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