Platform and Environment Support Engineer

Join Raising Cane's as an IT Support Representative I, where you will be an essential part of our dedicated team, providing top-notch technical support to our employees. This role involves troubleshooting various IT issues, ensuring our systems run smoothly, and maintaining operational efficiency.

O-I seeks a Sales Associate / Customer Engagement Specialist based in Plano. This position focuses on supporting customers and assisting the sales team in reaching their goals. Success in this role relies on strong communication skills and a sincere approach to building lasting client relationships. Key Responsibilities Respond to customer inquiries and address questions quickly Provide clients with accurate information about products Identify chances to suggest additional products or services Contribute to high levels of customer satisfaction and engagement Requirements Clear and effective communication skills Interest in developing strong client relationships

Raising Cane's Chicken Fingers seeks a Customer Relations Representative I in Plano. This role is the first point of contact for customers, handling questions, feedback, and concerns with attention and professionalism. Key responsibilities Respond to customer inquiries quickly and courteously Address and resolve customer issues or complaints Ensure each customer interaction is positive Role focus This position centers on creating a welcoming experience for every customer. The representative listens carefully, communicates clearly, and works to resolve concerns while upholding Raising Cane's standards of service.

As a Customer Relations Representative I at Raising Cane's, you will be the voice of our brand, providing exceptional service to our customers. You will handle inquiries, resolve issues, and ensure a positive experience for all who interact with our company. Your role is pivotal in maintaining the high standards of customer satisfaction that we pride ourselves on.

We are seeking a dedicated and detail-oriented Production Support Lead to join our dynamic team at Sonsoft Inc. In this role, you will be responsible for overseeing production support activities, ensuring seamless operations, and enhancing system performance. You will collaborate with cross-functional teams to troubleshoot issues, implement solutions, and provide high-quality support to our end-users.

Technical Support AnalystProcom Services is actively seeking a skilled Technical Support Analyst for a contract position in Plano, TX. This role is pivotal in providing exceptional support to our extensive licensed customer base through various communication channels.Job OverviewAs a Tier-I Support Engineer within the Security System Protection Solutions Division, you will play a crucial role in diagnosing and resolving technical issues, ensuring customer satisfaction at all times.Contract DurationThe assignment is expected to last for a minimum of 6 months.Note: We regret to inform that we cannot consider candidates holding H1B Visas or those represented by third-party agencies.

Join our dynamic team at Sonsoft Inc. as a Production Support Specialist, where you will play a vital role in ensuring the seamless operation of our production systems. Your responsibilities will include troubleshooting issues, monitoring system performance, and collaborating with cross-functional teams to enhance system efficiency. If you thrive in a fast-paced environment and are passionate about technology, we invite you to apply!

Join our dynamic team as a Technical Support Analyst where you will play a crucial role in providing exceptional technical assistance to our clients. You will leverage your problem-solving skills to troubleshoot and resolve technical issues, ensuring our clients receive the highest level of support. Your expertise will help in maintaining client satisfaction and fostering long-term relationships.

Join our dynamic team at Procom Services as a Bilingual Technical Support Engineer. In this role, you will leverage your technical expertise and language skills to provide exceptional support to our diverse clientele. You will be responsible for troubleshooting technical issues, providing solutions, and ensuring customer satisfaction in both English and Spanish.

SUMMARYAxxys Technologies is seeking a dedicated Client Support Specialist to join our technical services team. This role is essential in delivering outstanding client support, where you will be the first point of contact for client inquiries and technical issues. The successful candidate will focus on efficiently resolving support requests, prioritizing them as necessary, and escalating to the appropriate technical resources when needed. You will utilize our remote service board within the Axxys PSA system and collaborate with the Operations group to address customer service requests through various channels such as phone, email, and our PSA portal. The aim is to resolve issues within one hour whenever possible. Should additional time be required, you will work with the Operations team to manage ticket prioritization effectively.KEY RESPONSIBILITIESMonitor the remote service board for incoming tickets and evaluate them for potential resolution.If resolution is achievable within one hour, assign yourself to the ticket and work towards a solution.For tickets requiring more than an hour, assess ticket priority in conjunction with the Operations group and escalate accordingly.Communicate effectively with clients to set expectations regarding ticket resolution timelines.Participate in the After Hours On-Call rotation, responding to after-hours alerts via phone and email.Document all relevant information in the PSA/RMM tools and maintain accurate records of client interactions.

Join Sonsoft Inc., a leading provider of innovative technology solutions, as a Production and Environmental Support Specialist. In this role, you will be integral to ensuring optimal production processes and environmental compliance. We are looking for motivated individuals who are eager to contribute to our dynamic team and help drive our mission forward.

Join our dynamic team as an Application and Deployment Support Specialist at Mindlance. In this role, you will be responsible for providing exceptional support for application deployment processes, ensuring seamless integration and functionality for our clients. You will play a critical role in troubleshooting and resolving deployment issues, collaborating closely with both technical and non-technical teams to ensure successful application launches.

Join our dynamic team at Sonsoft Inc. as a Production and Environment Support Consultant. In this full-time role, you will provide essential support for production environments, ensuring optimal performance and reliability. You will collaborate with cross-functional teams to troubleshoot issues, implement solutions, and enhance operational efficiency.

Join Our Dynamic Team!At DSI Systems, we leverage over 40 years of expertise in sales enablement and tailored business solutions, delivering exceptional value that drives results for our clients and partners. We are seeking enthusiastic individuals who are ready to make a meaningful impact in the realms of sales and customer service. Our vibrant and rewarding work environment provides ample opportunities for personal and professional growth.Position OverviewThe Retail Support Specialist (RSS) plays a vital role in providing hands-on, frontline support to AT&T customers within bustling national retail settings. In this position, you will engage directly with customers and retail partners to address account, billing, device, and service inquiries, often in fast-paced, high-volume scenarios. Success in this role hinges on strong communication skills, emotional resilience, comfort with technology, and the ability to maintain composure, accuracy, and professionalism in a dynamic retail environment. Key Responsibilities: Customer SupportDeliver friendly, professional, and solution-oriented support to AT&T customers in national retail locations.Address inquiries regarding billing, account updates, plan adjustments, device assistance, and service issues.Troubleshoot wireless devices, resolve network problems, and ensure feature functionality.Thrive in high-volume retail environments, maintaining focus and service quality during peak times and escalated situations. Retail Partner SupportServe as the AT&T subject-matter expert for retail staff and third-party partners.Act as the primary AT&T representative for retail partners, leading in-store support for escalated issues.Proactively collaborate with store leadership to resolve customer concerns, enhancing partnership alignment and delivering a superior customer experience.Work Environment & Schedule ExpectationsThis position is conducted in a retail setting, requiring standing, walking, and engaging on the sales floor for up to 8 hours daily.Flexibility in scheduling is essential, including availability on evenings, weekends, and holidays as needed.Comfort in busy, customer-facing environments with frequent interactions and problem-solving responsibilities is a must.Operational ExcellenceEfficiently navigate multiple systems while engaging with customers in real-time.Thoroughly document all customer interactions and maintain accurate records.Adhere to company policies, compliance standards, and privacy regulations.Meet or surpass performance metrics including quality, efficiency, and customer satisfaction rates.Execute and uphold approved planograms for mobile devices and signage.

Join our team as a Pega Application Support Specialist in Plano, TX. This is a full-time, permanent position where you will play a crucial role in ensuring the smooth operation of Pega applications and support processes.Key Responsibilities:Provide production support for Pega applications.Perform troubleshooting in PRPC Pega, J2EE, and Oracle applications.Handle various production support roles, specifically as a BPM Pega Developer.Engage in performance testing, environment management, and incident/problem management.

Procom Services is seeking a skilled Technical Support Engineer to join our dynamic team in Plano, Texas. In this role, you will leverage your technical expertise to troubleshoot and resolve complex issues, ensuring our clients receive outstanding support and service.Your primary responsibilities will include diagnosing problems, providing solutions, and maintaining high levels of customer satisfaction. You will be instrumental in enhancing the customer experience by effectively communicating technical information and ensuring timely resolutions.

Raising Cane's seeks a Senior IT Support Manager to guide a skilled team in delivering reliable IT support and solutions throughout the company. This role plays a key part in optimizing daily operations and improving system performance, helping staff and users work efficiently. Role overview This position involves overseeing IT support functions, setting clear goals, and ensuring prompt resolution of technical issues. The Senior IT Support Manager will work to streamline processes and maintain a high standard of service across all departments. What you will do Lead and mentor the IT support team Drive initiatives to improve system reliability and user experience Promote a culture focused on continuous improvement and innovation Collaborate with other teams to address technology needs and challenges Who succeeds in this role Strategic thinkers with strong leadership skills Individuals committed to excellence in technology and service Managers who encourage growth and new ideas within their teams

As a Technical Support Analyst, you will play a crucial role in ensuring our licensed customer base receives exceptional support through diverse channels.Key Responsibilities:Deliver both reactive and proactive support to external customers.Diagnose and resolve open incidents efficiently.Assess and qualify issues prior to escalation to Tier-II support.Document all customer issues accurately and maintain detailed records.Develop documented solutions for internal and external support resources.Demonstrate a thorough understanding of the OSI Layer model.Exhibit strong TCP/IP networking skills.Familiarity with various protocols, including SNMP, SMTP, WMI, SYSLOG, SSH, NTP, DHCP, DNS, CIFS, and NFS.Work with SQL databases via command line interface.Read and comprehend command-line scripts effectively.Utilize Linux operating systems proficiently.Understand and/or have experience with SIEM technologies.Have a grasp of device hardware.Be familiar with common auditing compliance standards, such as PCI, SOX, and HIPAA.

Join Sonsoft Inc. as a Production Support Lead where you will play a pivotal role in ensuring the seamless operation of our production environments. You will be responsible for troubleshooting issues, implementing solutions, and coordinating with cross-functional teams to enhance our production processes.