About the job
As a Platform Engineer focusing on FinOps and Infrastructure at Vista Group, you will play a crucial role in ensuring that our cloud offerings maintain exceptional standards of service, security, and availability for our valued customers. You will leverage internal systems to build, monitor, and resolve issues within our hosted cloud environments, thereby enhancing operational and security efficiencies. Your efforts will contribute to establishing a mature and effective security posture across all Vista services.
Key Responsibilities
FinOps Support
- Analyze current configurations of Containers, VM Scale Sets, VMs, DB Pools, App Services, and Databases, making adjustments to resizing and re-scaling as required.
- Remove unused assets, including Web & Call Centre Base Images, and modify Infrastructure as Code (IaC) templates to facilitate optional configurability.
- Oversee the weekly scaling of environments as necessary.
- Manage Reserved Instances (RIs) and Savings Plans effectively.
- Monitor and manage orphaned Azure resources diligently.
Service and Security Operations Management
- Design and implement systems, processes, and methodologies that ensure effective and timely monitoring of Vista's services.
- Take the lead in responding to suspected and confirmed security incidents, integrating all insights back into system design for continuous improvement.
- Proactively support the achievement of high-quality security outcomes across Vista’s global operations, including conducting regular reviews of our security posture.
Product and Technical Support
- Stay updated on all aspects of Vista Cloud technology, deployment, and operational processes.
- Train internal support teams and serve as the escalation point for queries related to security events, providing resolutions or guidance for issue resolution.
- Offer technical advice and assistance regarding security incidents as required.
- Conduct regular quality reviews with the Head of Cloud Operations and other managers, analyzing issues to ensure consistent approaches and maintained standards.
- Provide guidance to the Development Team on potential security remediations for software vulnerabilities identified by security tools.
- Proactively work towards improving security scores and manage internal systems related to security state, posture, and maturity.
Additional Responsibilities
- Assist the Project Management Office (PMO) in scoping Statements of Work (SoW) and conducting technical reviews, offering security advice to implementation teams.
- Utilize appropriate tools to log requests with the services team.
- Create materials for monthly reports detailing security states and posture.
