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Experience Level
Mid to Senior
Qualifications
RequirementsMinimum of 4 years of experience in medium to large-scale server-side software development. Proficient in backend programming languages such as Clojure and Java in production environments. Strong understanding of computer science fundamentals including data structures and algorithm complexities. Familiarity with system design and architecture. Experience with databases like YugabyteDB, Redis, Elasticsearch, Kafka, or PostgreSQL. Knowledge of POSIX-compliant operating systems (development on macOS and deployment on GNU/Linux). Proficient in using command-line interface (CLI) tools for daily tasks. Skilled in using your preferred code editor efficiently. Experience in writing unit and integration tests. Strong problem-solving abilities and a proactive approach to challenges. Excellent verbal and written communication skills. Bachelor's degree in Computer Science or a related field.
About the job
About Us
At Helpshift, a proud member of Keywords Studio, we are redefining customer service by bridging the gap between traditional support channels like email and phone and the modern consumer's preference for messaging on mobile devices. Our AI-driven customer service platform empowers companies to resolve issues swiftly, significantly enhancing customer satisfaction. Renowned brands such as Supercell, Scopely, and Rovio trust Helpshift to deliver messaging-first customer support. With our platform installed on over 2 billion devices globally, we serve more than 820 million active users, showcasing our impressive scale:
85,000 requests per second (RPS)
30 milliseconds response time
300 GB data transfer per hour
1,000 virtual machines deployed at peak
We are on the lookout for a motivated, experienced, and solution-oriented Platform Software Engineer II who thrives in a dynamic, technology-focused environment. You will play a pivotal role in our product and platform development team, collaborating across various teams to create top-notch, scalable products.
About Helpshift
Helpshift, as part of Keywords Studio, is at the forefront of transforming customer service through innovative mobile messaging solutions. Our technology serves billions of devices and millions of users, consistently pushing the boundaries of customer support efficiency and effectiveness.
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