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Qualifications
Fluency in Polish (both written and spoken)Excellent communication and interpersonal skillsAdaptability and willingness to learnPrevious experience in customer service or a related field is a plus
About the job
Polish Language Roles in Sofia, Bulgaria
Mercier Consultancy Group is hiring Polish speakers for roles based in Sofia, Bulgaria. These positions include full relocation support to help make the move as smooth as possible.
What We Look For
Fluent Polish language skills
Strong communication abilities
Interest in relocating to Sofia
Relocation Support
Comprehensive assistance is provided throughout the relocation process, from planning the move to settling in Sofia.
If working in a new city and joining an international team sounds appealing, Mercier Consultancy Group encourages Polish speakers to apply.
About Mercier Consultancy Group
Mercier Consultancy Group is a leading consultancy firm specializing in helping businesses thrive in an ever-changing market. With a commitment to excellence and customer satisfaction, we create tailored solutions that drive growth and innovation.
Full-time|On-site|Sofia, Sofia City Province, Bulgaria
In the ever-evolving landscape of payment processing, businesses seek reliable and strategic partners to fuel their growth.Welcome to Nuvei, a pioneering Canadian fintech company dedicated to accelerating our clients' businesses globally. Our modular, flexible, and scalable technology empowers leading companies to accept next-gen payments, explore all payout…
Full-time|On-site|Sofia, Sofia City Province, Bulgaria
In the dynamic realm of payment processing, businesses seek dedicated and strategic partners to fuel their growth.WE ARE NUVEI. As a pioneering Canadian fintech firm, we accelerate our clients' success across the globe. Our versatile, scalable technology empowers leading companies to embrace next-generation payments, access diverse payout options, and utilize card issuing, banking, risk, and fraud management services. With a presence in over 200 markets, local acquiring in 47 markets, and support for 150 currencies and 586 alternative payment methods, Nuvei delivers the technology and insights necessary for our customers and partners to thrive both locally and globally through a single integration.At Nuvei, we embody our core values and excel at tackling complex challenges. Our commitment to continuous product enhancement and exceptional customer service drives us. We are always on the lookout for outstanding talent to join us on this exciting journey!Job Description:We are in search of a Credit Risk Analyst to become a vital part of our international team. This role involves assessing credit risk and crafting risk profiles for both new and existing clients. Candidates should possess robust financial analysis abilities, a strong self-motivation, and a desire to learn about various businesses. Key Responsibilities:Identify risks associated with new clients and establish their overall risk profile.Conduct financial analysis and credit risk assessments for new clients.Develop and propose credit risk strategies for new clients during the onboarding process.Prepare collateral condition estimations.Generate credit risk reports for both new and existing clients.Perform periodic reviews of existing clients, updating their credit risk profiles, including financial analysis, exposure estimation, and collateral assessment.Monitor existing clients regularly concerning credit risk issues.Demonstrate the ability to identify potential credit risk issues for prompt escalation.Assist in the preparation of weekly, monthly, and quarterly reports and presentations.
Full-time|On-site|Sofia, Sofia City Province, Bulgaria
As the payment processing landscape continues to transform, businesses are in search of trusted and strategic allies to foster their growth.Introducing Nuvei, a dynamic Canadian fintech organization that empowers clients worldwide. Our modular, adaptable, and scalable technology enables premier companies to embrace next-gen payments, provide diverse payout options, and leverage services in card issuing, banking, risk management, and fraud prevention. Serving more than 200 markets, with local acquiring in 50 regions, 150 currencies, and 700 alternative payment methods, Nuvei equips customers and partners with the technology and insights necessary for success on both local and global stages through a single integration.At Nuvei, our core values guide us, and we revel in tackling intricate challenges. Our commitment to enhancing our product and delivering exceptional customer service drives us forward. We are constantly seeking outstanding talent to accompany us on this exciting journey!Your MissionWe are on the lookout for a Senior Product Manager to become a vital part of our rapidly expanding Product team. Reporting directly to our VP of Product, you will support our initiatives on Nuvei for Platform, our solution tailored for marketplaces and diverse platforms.In this capacity, you will spearhead and coordinate product initiatives related to marketplaces, spanning multiple product and development teams. You will serve as the central product authority for marketplace functionalities, ensuring alignment, consistency, and timely delivery across critical domains such as payments, onboarding, compliance, payouts, and reporting.This pivotal role demands strong product leadership, the ability to influence without direct authority, and a profound understanding of payment platforms.Key ResponsibilitiesDevelop and maintain the product vision, strategy, and roadmap for marketplace and platform functionalities.Lead cross-product initiatives that engage multiple teams and Product Owners within a matrix structure.Act as the product orchestrator for marketplace processes across onboarding, payments, risk management, payouts, and reporting.Facilitate alignment among teams regarding priorities, scope, dependencies, and delivery timelines.Transform regulatory, compliance, risk, and operational requirements into scalable product solutions.Collaborate closely with engineering teams on APIs, SDKs, and back-office experiences.Engage with sales, solutions engineering, customer success, risk, and operations teams to support enterprise marketplace clients.Define explicit product requirements, success metrics, and readiness for market launch.Ensure a consistent, high-quality experience for merchants and platforms across independently managed product areas.RequirementsA minimum of 5 years of experience in Product Management, ideally within fintech, payments, or financial infrastructure sectors.Demonstrated experience working with marketplaces or platform environments.
Full-time|On-site|Sofia, Sofia City Province, Bulgaria
As the payment processing landscape undergoes rapid transformation, businesses increasingly seek reliable and strategic partners to fuel their growth.Introducing Nuvei, a dynamic Canadian fintech company dedicated to enhancing the business operations of clients worldwide. With our modular, adaptable, and scalable technology, we empower leading enterprises to accept next-generation payments, provide diverse payout options, and take advantage of services in card issuing, banking, risk, and fraud management. By connecting businesses with their customers across over 200 markets, with local acquiring in 50 markets, 150 currencies, and 700 alternative payment methods, Nuvei equips customers and partners with the tools and insights necessary for success both locally and globally through a single integration.At Nuvei, our core values drive us, and we thrive on tackling complex challenges. We are committed to the continuous enhancement of our product offerings and providing unmatched customer service. We are constantly on the lookout for exceptional talent to join us on our exciting journey!The Role:As a member of the Operations team, you will serve as the primary liaison for internal communication with Incident Problem Management, the Operations Control Center (OCC), and various customer-facing teams. The Technical Incident Response Analyst will be responsible for crafting and disseminating timely and accurate internal communications regarding the status of events, incidents, and critical outages affecting client-facing environments. This role demands a solid understanding of incident response, outstanding communication skills, and the capacity to distill technical information into clear, concise messages for both internal and external stakeholders.Key Responsibilities:Incident CommunicationAct as the primary point of contact for internal communications related to production incidents and outages.Work collaboratively with IPM and OCC to gather precise, real-time information regarding incident scope, impact, and resolution progress.Ensure consistent and timely updates are communicated throughout the incident lifecycle.Documentation and ReportingCreate official business summaries and internal incident statements.Draft external-facing documents for clients, including Incident Reports (IR) and Root Cause Analysis (RCA) reports.Maintain comprehensive incident records, including timelines, actions taken, decisions made, and final resolutions.Develop, update, and maintain internal documentation and support procedures to ensure teams have access to current and precise processes.Stakeholder EngagementCollaborate with internal teams such as Customer Support, IT, Product Development, and Operations to provide clear and regular updates on incident status and resolution progress.Establish and nurture strong working relationships with key internal and external stakeholders to ensure effective communication and collaboration.
If you're passionate about EKO Bulgaria and eager to join our dynamic team but can't find a position that aligns with your expertise and experience, we encourage you to submit your application. We would love to learn more about you!
Full-time|Hybrid|Sofia, Sofia (stolitsa), Bulgaria
At bunq, we prioritize the safety of our users' finances. As a Reporting Agent, you will play a vital role in identifying, reporting, and preventing fraudulent activities to protect our community. Your mission is to enhance our reporting operations and ensure compliance with local regulations, all while making life easier for our users Take OwnershipYour key responsibility is to safeguard our users by promptly identifying suspicious activities and reporting them according to legal and regulatory standards In your role as a Reporting Agent within the User Quality team, you will:Ensure compliance by reporting suspicious activities to relevant Financial Intelligence Units (FIUs) and adhering to country-specific financial crime reporting protocols.Develop clear procedures and continually refine reporting processes through gap analysis and automation, enhancing scalability, accuracy, and regulatory compliance.Monitor reporting performance using analytics tools such as Retool, Looker, and Google Sheets while managing all outstanding CAP items within established deadlines.
About the RoleThe Accounts Payable Specialist will play a crucial role in executing departmental activities and ensuring the smooth operation of our global financial processes. This position is essential for supporting payroll tasks and managing accounts payable operations across our diverse international presence, including the United States, Bulgaria, Panama, Ireland, the United Kingdom, and India. You will leverage your exceptional organizational and analytical skills to foster the continuous growth of our dynamic company by mastering the payroll intricacies of each country and collaborating with both internal and external stakeholders. A-LIGN will rely on you to support management through thorough data audits, payroll processing, invoice management, and the execution of critical journal entries and reconciliations that uphold our financial integrity.
Join Mercier Consultancy as a Greek-Speaking Customer Service Representative in Sofia, Bulgaria! We offer a comprehensive relocation package to support your transition. We seek passionate individuals committed to delivering outstanding customer support to our Greek-speaking clientele.In this role, you will serve as the primary contact for our Greek-speaking customers, assisting with inquiries and resolving issues to ensure a positive experience with our services. Your efforts will be crucial in fostering trust and satisfaction within our customer base.Key Responsibilities Provide exceptional customer service in both Greek and English through various communication channels. Quickly address customer inquiries and resolve issues effectively. Maintain accurate records of customer interactions within our CRM system. Collaborate with internal teams to ensure timely resolution of customer challenges. Collect customer feedback to support service improvements and enhance satisfaction. Stay updated on company products and services to offer knowledgeable assistance. Engage in continuous training to further develop your customer service skills.
Full-time|On-site|Remote — Lisbon, Lisbon, Portugal
Mercier Consultancy Group is hiring Czech-speaking professionals for roles based in Sofia, Bulgaria. The company offers a fully funded relocation package to help new team members settle in smoothly. Positions are open to those interested in building a career in a supportive setting where Czech language skills are valued. What You Will Do Provide customer service and support to Czech-speaking clients in various industries. Handle inbound and outbound communications, offering guidance and solutions tailored to customer needs. Complete administrative tasks and keep accurate records to support daily operations. Collaborate with colleagues and other departments to deliver strong results. Participate in training sessions and development workshops to grow professional skills. Contribute to a positive workplace and adjust to life in Sofia. Relocation Support Mercier Consultancy Group covers relocation costs for those moving to Sofia, making the transition as smooth as possible.
tbi bank is looking for a Product Analyst to join the team in Sofia, Bulgaria. This role supports digital product development by ensuring accurate event tracking and actionable insights across iOS, Android, and web platforms. What you will do Establish and document event taxonomy, including event names, schemas, parameters, and user properties for mobile and web platforms. Own the end-to-end tracking process: write specifications, coordinate technical integrations, and work closely with engineers. Validate tracked events, identify discrepancies, and maintain data integrity through tracking quality assurance. Design and analyze A/B tests, define metrics, monitor outcomes, and communicate insights clearly. Work with cross-functional teams to use data analysis for optimizing product performance. Role overview This position focuses on building reliable tracking systems, supporting product decisions with data, and fostering collaboration between analytics, engineering, and product teams. The Product Analyst will help shape how tbi bank measures and improves its digital products. Location This role is based in Sofia, Bulgaria.
tbi Bank is recognized for its financial results and a mindset that encourages innovation. The team works toward building a mobile-first lifestyle ecosystem and values input from all employees. Internal feedback shows that a large majority would recommend the bank as a workplace to friends and family. Role overview This Financial Analyst role is based in Sofia, Bulgaria. The position supports financial management and decision-making across the bank. Collaboration with both the finance team and other departments is a key part of the job. Main responsibilities Conduct financial analyses to support management decisions. Monitor financial results and prepare insights and recommendations for the CFO and bank leadership. Analyze profitability of products and channels. Develop financial models for project evaluation. Carry out market and competitor analyses in the banking sector. Work with finance team members on various financial tasks. Partner with other departments to provide financial guidance. Location Sofia, Sofia, Bulgaria
Join Mercier Consultancy MD as a passionate Polish Speaking Content Moderator in the stunning city of Sofia, Bulgaria! We provide a comprehensive paid relocation package, allowing you to immerse yourself in a culturally rich environment while safeguarding the online experiences of our Polish-speaking community. In this vital role, you will review and moderate user-generated content, ensuring compliance with our community standards and fostering a positive atmosphere on our platform.Key Responsibilities Moderate and assess user-generated content in Polish to guarantee adherence to community guidelines. Classify content accurately and make informed moderation decisions based on established policies. Identify and escalate inappropriate content or policy violations to the appropriate teams. Analyze content trends and user interactions to enhance moderation strategies. Collaborate with team members to optimize content moderation processes and implement best practices. Stay informed about company policies concerning content moderation and community engagement.
Polish Language Roles in Sofia, Bulgaria Mercier Consultancy Group is hiring Polish speakers for roles based in Sofia, Bulgaria. These positions include full relocation support to help make the move as smooth as possible. What We Look For Fluent Polish language skills Strong communication abilities Interest in relocating to Sofia Relocation Support Comprehensive assistance is provided throughout the relocation process, from planning the move to settling in Sofia. If working in a new city and joining an international team sounds appealing, Mercier Consultancy Group encourages Polish speakers to apply.
Full-time|Remote|Remote — Lisbon, Lisbon, Portugal
Role Overview Mercier Consultancy Group is hiring Finnish speakers for roles based in Sofia, Bulgaria. These positions include comprehensive relocation support, covering all moving expenses. Work alongside a diverse group of colleagues and contribute to a range of projects that encourage collaboration and professional growth. What to Expect Full relocation package to Sofia, Bulgaria Opportunities to work on varied projects Collaboration with experienced professionals Supportive, team-oriented workplace Location Details While the company is listed as remote in Lisbon, these opportunities require relocation to Sofia, Bulgaria. All relocation costs are fully covered.
Mercier Consultancy MD is excited to present a unique opportunity for Latvian-speaking professionals to become part of our enthusiastic team in the lively city of Sofia, Bulgaria. This position includes a fully funded relocation package, allowing you to experience a new culture while applying your language expertise in a rewarding professional setting. Join a diverse and dynamic team dedicated to providing exceptional support to our clients and customers.Key Responsibilities Communicate with Latvian-speaking clients through phone, email, and chat to address their needs effectively. Provide accurate and helpful information to assist clients with their inquiries. Manage customer requests and applications, ensuring that all interactions are documented properly in our CRM system. Work collaboratively with various departments to deliver outstanding service and resolve customer issues efficiently. Stay informed about industry trends and services to enrich the customer experience. Keep detailed records of client interactions and prepare reports as necessary.
Full-time|Remote|Remote — Lisbon, Lisbon, Portugal
Swedish Language Roles in Sofia, Bulgaria Mercier Consultancy Group is hiring fluent Swedish speakers for roles based in Sofia, Bulgaria. These positions offer the chance to work in an international setting and build a career with a supportive team. Relocation Support Relocation expenses to Sofia are fully covered. The company provides assistance throughout the move to help new team members settle in smoothly.
Full-time|On-site|Sofia, Sofia City Province, Bulgaria
Join KIPMI Software, a pioneering company born from TINQIN, which has been at the forefront of innovative software solutions for the insurance sector for over a decade. As part of the Be Ys Group, we are venturing into the realms of digital trust and identity technologies. We invite you to be a part of our dynamic team focused on developing next-generation digital trust products.Let's build the future of technology together!Key Responsibilities:Design, build, and deploy web services and applications utilizing Docker and Kubernetes in both Azure and on-premises environments.Develop and manage CI/CD pipelines using GitLab and Azure DevOps.Implement Infrastructure as Code practices with Terraform and Ansible.Ensure high availability and performance for SQL/NoSQL databases, APIs, and front-end services.Set up monitoring and alerting systems using Prometheus, Grafana, Loki, and ELK stack.Automate operational workflows and runbooks with tools such as Rundeck, Ansible, or custom scripts.Collaborate closely with product and development teams, leading troubleshooting efforts and providing technical support.Qualifications:Bachelor's degree in Computer Science, Engineering, or a related field.Robust experience in technical roles involving engineering, development, or operations.Proficient in Kubernetes and Docker with strong hands-on experience.Experienced in Linux system administration.Familiarity with at least one scripting language (e.g., Bash, Python).Experience with CI/CD tools such as GitLab CI or Azure Pipelines.Practical knowledge of Infrastructure as Code using Terraform and Ansible.Preferred Skills:Knowledge of the Java ecosystem (Java, Spring Boot, JDBC, Maven).Experience with Azure Cloud or OpenStack environments.Familiarity with GitOps workflows and identity management.Understanding of Agile methodologies and collaboration with developers and product teams.What We Offer:Competitive salary package.A stimulating and engaging work environment.Opportunity to work with cutting-edge technologies on real projects.Collaboration with a team of skilled and friendly professionals.Continuous learning and professional development opportunities.Corporate training and tech conference participation.Annual performance reviews and evaluations.Fun team-building events.
Full-time|On-site|Wicklow, County Wicklow, Ireland
Join Mercier Consultancy as we seek enthusiastic Irish-speaking Customer Service Representatives to be based in Sofia, Bulgaria. We offer a comprehensive relocation package to assist you in your journey! If you are passionate about exceptional customer service and enjoy engaging with Irish-speaking clients, we want to hear from you!In this role, you will be the first point of contact for our Irish-speaking customers, addressing inquiries, resolving issues, and ensuring their experience with our services is seamless and enjoyable. Your efforts will play a crucial role in fostering customer loyalty and satisfaction.Key ResponsibilitiesDeliver outstanding customer support in both Irish and English through various communication channels.Proactively manage customer inquiries and effectively resolve issues in a timely manner.Accurately document customer interactions in our CRM system.Work collaboratively with different teams to provide comprehensive solutions to customer challenges.Collect and analyze customer feedback to enhance our service offerings.Stay informed about product details and operational changes.Participate in ongoing training to refine your customer service skills.
Join the vibrant team at Mercier Consultancy MD, where we are thrilled to offer a remarkable opportunity for Icelandic-speaking professionals to work in Sofia, Bulgaria. This position comes with fully paid relocation, allowing you to embrace a new adventure while utilizing your language skills in an international setting. Experience the rich culture, historical landscapes, and welcoming lifestyle of Bulgaria as you advance your career.Key Responsibilities:Deliver exceptional support and communication to Icelandic-speaking clients across various roles tailored to your expertise.Assist clients with inquiries, bookings, and administrative tasks as needed.Work collaboratively with cross-functional teams to ensure the highest standards of service delivery.Maintain precise records and documentation in accordance with company policies.Embrace new challenges and play an active role in continuous improvement initiatives within the organization.
Mercier Consultancy MD is thrilled to offer exceptional career opportunities for Romanian-speaking professionals in the vibrant city of Sofia, Bulgaria. This is an outstanding opportunity to embark on a fulfilling career in a fast-paced and innovative environment while immersing yourself in the rich culture of Bulgaria's capital. The company provides a fully covered relocation package, making this an ideal chance for those looking to make a significant life change.We are in search of enthusiastic individuals fluent in Romanian who can engage effectively with Romanian-speaking clients and contribute to diverse business operations.Key Responsibilities:Engage with Romanian-speaking clients, offering assistance and efficiently resolving inquiries.Support various business functions, including customer service, sales, technical support, or administration based on the role assigned.Collaborate with international teams to ensure smooth operations and deliver exceptional service.Accurately and efficiently manage documentation and reporting tasks.Participate in ongoing training and development initiatives to enhance your professional skills.
