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Experience Level
Experience
Qualifications
QualificationsFluency in Portuguese and English with strong verbal and written communication skillsOutstanding customer service abilities with a strong focus on problem-solvingPrior experience in customer service, especially in logistics or courier services, is preferredAble to handle multiple inquiries in a fast-paced environmentDetail-oriented with excellent organizational skillsA genuine interest in logistics and a passion for helping customersFamiliarity with customer support software and CRM systems is a plus
About the job
Join Mercier Consultancy as a Portuguese-Speaking Customer Service Representative for our esteemed client in the logistics and courier industry. In this essential position, you will deliver outstanding support to our Portuguese-speaking clientele by addressing inquiries related to logistics, shipping, and courier services.
Your fluency in Portuguese will be critical as you assist clients in tracking shipments, resolving delivery challenges, and navigating our comprehensive logistics offerings. You will be instrumental in ensuring customer satisfaction and nurturing positive relationships within the logistics sector.
Key Responsibilities
Provide exceptional customer service in Portuguese via phone, email, and chat regarding logistics and courier inquiries
Support customers in tracking their shipments, managing deliveries, and exploring service options
Efficiently resolve customer complaints and issues in a professional manner
Thoroughly document customer interactions in our CRM system
Collaborate with logistics and operations teams to ensure swift resolution of issues
Collect customer feedback to enhance service offerings and overall customer experience
Stay updated on industry trends and changes in logistics services
About Mercier Consultancy
Mercier Consultancy is a leading provider of consultancy services in the logistics and courier sectors, committed to delivering innovative solutions and exceptional customer experiences.
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