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Problem Support Manager

On-site Full-time

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Experience Level

Manager

Qualifications

The ideal candidate will possess a strong background in problem management within a network operations environment. Proven experience in leading teams, exceptional analytical skills, and a proactive approach to problem-solving are essential. A Bachelor's Degree in a relevant field is preferred, along with effective communication skills to liaise with both technical and non-technical stakeholders.

About the job

Join Computer World Services (CWS) as a Problem Support Manager, where you will take charge of the problem management function for the U. S. Customs and Border Protection's (CBP) Network Operations Center (NOC) contract. In this pivotal role, you will lead efforts to identify, analyze, and eliminate root causes that affect network availability, ensuring seamless operations for critical services.

About Computer World Services

Computer World Services (CWS) is dedicated to providing innovative solutions and exceptional service to government agencies, ensuring optimal performance in critical operational areas.

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