company

Process Manager

On-site Full-time

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Experience Level

Experience

Qualifications

• At least 3 years of experience in IT Problem Management.• Advanced knowledge of ITIL 4 and Lean Six Sigma methodologies.• Hands-on experience with ServiceNow, especially in the Problem Management module.• Strong analytical and problem-solving abilities.• Understanding of process design principles.• Ability to assess risk and impact in complex IT environments.• Excellent communication and interpersonal skills.• Experience in facilitating discussions across multiple functions.• Proficient in documenting policies, processes, and procedures.• Knowledge of related processes: INM, CHM, SACM, RFF.• Motivated to foster innovation and teamwork.• Fluent in English; German proficiency is an advantage.

About the job

We are seeking an experienced Process Manager with a strong background in IT Problem Management. The ideal candidate will have a minimum of 3 years of hands-on experience specifically with ServiceNow, particularly within the Problem Management module. A solid understanding of ITIL 4 and Lean Six Sigma principles is preferred, but certification is not mandatory. You should possess strong analytical and problem-solving skills, an understanding of process design principles, and the ability to assess risk and impact across complex IT landscapes. Effective communication and interpersonal skills are essential, as you will be facilitating cross-functional discussions and documenting policies, processes, and procedures clearly and effectively. Experience in related processes such as INM, CHM, SACM, and RFF is advantageous. We are looking for someone who is motivated to innovate and excel in teamwork. Fluency in English is required, and knowledge of German is a plus.

About T-Systems Information and Communication Technology India Private Limited

T-Systems Information and Communication Technology India Private Limited is a recognized leader in digital transformation, proudly holding the Great Place To Work® Certification™. As a wholly owned subsidiary of T-Systems International GmbH, we operate across Bengaluru, Pune, and Nagpur with a talented workforce of over 3,500 employees. We provide comprehensive IT solutions that drive digital transformation across various sectors, including automotive, manufacturing, logistics, healthcare, and public services. With over two decades of proven expertise and a presence in more than 20 countries, T-Systems is a global frontrunner in delivering integrated IT services, generating over €4 billion in revenue.

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