About the job
The Role: What's in the Box
Factor Europe is experiencing rapid growth, and we are in search of a dynamic Product Analyst to join our Product team as the first dedicated data hire.
In this position, you will delve into critical inquiries regarding our journey to achieving Product-Market Fit: focusing on the challenges our customers encounter, understanding what product choices influence their behavior, and analyzing our successes (or failures) with distinct segments. Acting as the technical liaison for a compact, agile Product team (comprising Culinary R&D, Nutrition, Menu Planning, and Strategy), you will assist in defining our product roadmap while enhancing the overall customer experience.
This is a unique opportunity for an analyst eager to build and innovate. The Factor Europe team operates with the agility and urgency of a startup, backed by the resources and infrastructure of the HelloFresh Group. If this resonates with you, we would love to connect!
What You’ll Do: The Recipe
1. In-Depth Research & Insights
- Conduct extensive analyses (e.g., cohort analysis, A/B tests) to assess the impact of our product decisions, identifying which recipe/menu changes drive customer retention.
- Address complex, open-ended research questions, validating our hypotheses regarding customer needs and behaviors, while transforming messy (and often imperfect) data into clear, actionable narratives.
- Combine quantitative data with qualitative feedback (customer reviews, sensory testing, and surveys) to create a comprehensive view of the customer.
- Identify opportunities to enhance our customer offerings through independent research and analysis.
2. Infrastructure & Tool Development
- Create and maintain queries, dashboards, and automated Google Sheet tools that enable the Product team to derive insights independently.
- Assist in establishing and monitoring relevant metrics that elucidate the causal relationship between our weekly activities, customer engagement, and business performance.
- Automate repetitive data tasks, allowing the team to allocate more time towards improving our product offerings.
3. Champion Data Culture
- Foster a culture of data-driven decision-making by promoting data literacy, quality, and best practices within the team.
- Enhance and automate our weekly business performance review process, ensuring data is relayed effectively.
