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Product Growth Partner

FivetranDenver, Colorado, United States, AMER
Hybrid Full-time $94.5K/yr - $113.4K/yr

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Experience Level

Experience

Qualifications

What You'll DoAccelerate Self-Service SuccessGuide new trial users and existing customers toward realizing value through scalable initiatives such as webinars, office hours, and educational sessions. Direct customers and prospects to resources (help documentation, instructional videos, automation tools) to address challenges without necessitating one-on-one support. Deliver Targeted Customer InterventionsIdentify accounts experiencing setup friction or usage barriers and intervene with qualified, impactful support. Implement strategies to ensure customers derive maximum value from our offerings.

About the job

Fivetran creates technology that helps organizations move and organize their data, making it ready for analysis without extra engineering or ongoing upkeep. Every day, more companies rely on Fivetran to foster a data-driven approach to their work.

Role overview

The Product Growth Partner focuses on supporting Fivetran’s self-service customers as they grow. This position designs and manages enablement programs that reach large groups of users, aiming to remove common barriers and make the self-service experience as smooth as possible. When customers face challenges that require extra attention, the Product Growth Partner steps in to deliver targeted support. The main objective is to keep self-service simple for those who can handle it independently, while ensuring responsive help is available when needed.

Work structure

This is a full-time, hybrid role based in Denver, Colorado. The schedule blends remote work with in-person collaboration, requiring two days each week in the office to maintain strong team connections.

About Fivetran

Fivetran provides a powerful platform that automates data integration, making it simple to access and analyze data from various sources. Our mission is to empower organizations to harness their data efficiently, fostering innovation and informed decision-making.

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