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Engineering Manager - Onboarding Experience

Adyen

Full-time|$180K/yr - $243K/yr|On-site|Chicago

Welcome to Adyen Adyen is a leading financial technology platform, providing an all-in-one solution for payments, data, and financial products. We proudly serve renowned clients such as Meta, Uber, H&M, and Microsoft, embodying our commitment to ambitious engineering. At Adyen, we foster a supportive environment that empowers our team members to thrive in th…

Jan 26, 2026

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Merchant Onboarding Manager

Adyen

Full-time|$85K/yr - $110K/yr|On-site|Chicago

About Adyen Adyen is at the forefront of financial technology, offering a comprehensive suite of payment, data, and financial solutions to renowned clients such as Meta, Uber, H&M, and Microsoft. Our platform is engineered to support ambition and innovation, making us the preferred choice for businesses worldwide. We foster an environment that empowers our teams to thrive, providing the tools and support necessary for personal and professional growth. Our motivated individuals tackle unique technical challenges collaboratively, delivering ethical and innovative solutions that enable businesses to accelerate their goals. Position Overview As a Merchant Onboarding Manager within our Merchant Operations department, you will play a pivotal role in facilitating the onboarding process for merchants integrating into the Adyen platform. You will collaborate closely with Sales Management, Compliance, Underwriting, and Account Management to ensure a seamless onboarding experience. In this position, you will oversee the entire onboarding lifecycle, from commercial handover to operational readiness. Your insights will help create solutions that align compliance requirements with commercial opportunities, enabling the successful setup of complex deals. Streamlining operational processes between various teams will be key in delivering a consistent and high-quality experience for our merchants. Key Responsibilities Deeply understand Adyen’s product offerings and provide strategic advice to merchants and commercial teams on optimal utilization. Partner with Sales Management and Compliance to craft onboarding solutions tailored for complex deals. Stay updated on regulatory and compliance requirements, applying this knowledge to onboarding practices. Consolidate operational interactions into a streamlined process to minimize friction for commercial teams. Engage directly with merchants to ensure an efficient and smooth onboarding rollout. Leverage data analysis to drive informed decision-making and enhance transparency. Act as a consultative resource for Sales, Account Management, Compliance, and potential clients, ensuring alignment between merchant requirements and internal protocols. Maintain direct communication with merchants to ensure accurate setup and seamless launches. Educate internal teams on relevant updates regarding regulations and procedures. Contribute to process enhancements that support global scalability.

Jan 26, 2026

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Risk Strategist - Onboarding and Compliance

Stripe, Inc.

Full-time|Remote|Chicago, US-Remote, Toronto

Join Stripe as a Risk Strategist focusing on Onboarding and Compliance. In this dynamic role, you will be responsible for ensuring that our onboarding processes are secure and compliant with regulatory standards. You will analyze risk factors, develop strategies for risk mitigation, and collaborate with various teams to enhance our compliance efforts.

Mar 19, 2026

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Member Experience Manager - Chicago

Industrious

Full-time|$70K/yr - $70K/yr|On-site|Chicago

About Us:At Industrious, we redefine workspaces as the largest premium workplace-as-a-service provider, boasting the highest-rated workplaces in our industry. Our mission revolves around fostering exceptional days for teams, regardless of their size or stage. We believe that the essence of a great workday lies in the people you collaborate with and the challenges you tackle together. We seek individuals who are innovative thinkers and thrive in a genuinely collaborative environment. As a united team, we celebrate creativity and every achievement, making a significant impact on our members' workplace experiences.Authenticity and Diversity: We understand that great days at work begin when everyone can express their true selves. Embracing diverse backgrounds, thoughts, and ideas is vital for our success in crafting exceptional workplace environments for both our members and each other. At Industrious, we are dedicated to fostering an inclusive, respectful atmosphere that values individuality. Here, you are appreciated for who YOU are, and we recognize that together, we can achieve remarkable things.We are honored to have been recognized as one of America’s 500 fastest-growing companies in 2020 by Inc. Magazine and as one of Forbes’ Best Startup Employers.Discover more about our journey at www.industriousoffice.com/careers.Role Overview:This is an in-person hospitality role, requiring your presence on-site five days a week. Candidates should reside within a convenient commuting distance from Chicago, IL. To support this, we offer an attractive compensation package, including commuter benefits!As a Member Experience Manager, you will be the essential problem solver, motivator, and experience creator for our members. You will be the connection point, the person everyone recognizes. Managing your own location, you will utilize your business acumen to oversee all details and communications, ensuring seamless operations. You will confidently engage with CEOs and are unafraid to seek information when necessary. Your enthusiasm for connecting with the broader business community will be evident as you proudly represent Industrious in your local market. You will actively discover potential members and deliver them an unparalleled workday experience. Your innate curiosity will drive success in our consultative sales approach, allowing you to identify and address the needs of individuals. You will orchestrate remarkable events and appreciate the behind-the-scenes efforts required to make them a success. Your passion for helping others will be your guiding principle.

Feb 12, 2026

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Product Manager for Digital Experience

Green Thumb Industries

Full-time|On-site|Chicago, Illinois, United States

Join our innovative team at Green Thumb Industries as a Product Manager for Digital Experience. In this pivotal role, you will be responsible for leading the development and optimization of our digital platforms, ensuring that we deliver exceptional user experiences. You will collaborate with cross-functional teams to define product vision, roadmap, and growth opportunities. Your insights will drive our digital strategy while enhancing user engagement and satisfaction.

Mar 27, 2026

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Senior Manager of Digital Experience Strategy

ServiceNow

Full-time|On-site|Chicago

Join ServiceNow as a Senior Manager of Digital Experience Strategy, where you will lead the charge in crafting and optimizing digital experiences that elevate our customer engagement and satisfaction. You will collaborate with cross-functional teams to develop innovative strategies that enhance our digital footprint and drive business growth.

Apr 30, 2026

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Customer Experience Manager, Strategy & Operations

DoorDash, Inc.

Full-time|On-site|San Francisco, CA; New York, NY; Chicago, IL; Seattle, WA

Role Overview DoorDash is hiring a Customer Experience Manager for the Strategy & Operations team. This position focuses on improving customer satisfaction and strengthening operational performance across the delivery network. The role involves leading key initiatives and working closely with teams from different parts of the company to shape strategies that improve the customer journey. Locations San Francisco, CA New York, NY Chicago, IL Seattle, WA

Apr 16, 2026

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Senior Software Engineer - Customer Experience Platform

Hopper

Full-time|Remote|Chicago - Remote

About Our TeamThe Customer Experience (CX) Product team is responsible for overseeing the entire post-booking journey, ensuring a smooth experience for travelers from booking to changes, disruptions, refunds, and support interactions.We develop and manage systems that enable rapid, high-quality support at scale, including:Customer self-service solutions within the Hopper app and integrated partner workflowsInternal agent platforms designed for efficient, high-quality resolutionHTS Assist, Hopper’s leading AI platform utilized internally and as a B2B offering for global travel partnersTogether, these solutions empower millions of travelers across chat, voice, web, and third-party channels, facilitating seamless post-booking experiences globally.Your RoleAs a Senior Software Engineer on the CX Platform team, you will design, construct, and enhance the foundational systems that underpin Hopper’s post-booking experience. Your contributions will significantly affect customers, internal support teams, and the ongoing expansion of HTS Assist across AI-driven voice and chat interfaces.You will work closely with Product, Design, AI, Data, and Operations teams to create intelligent, scalable customer service systems, including conversational AI workflows, self-service customer journeys, and tools used by thousands of agents, alongside infrastructure tailored to partner-specific needs.You will report to a Senior Engineering Manager and collaborate with engineers focused on platform services, integrations, AI orchestration, and user experience.Daily ResponsibilitiesDesign, build, and optimize backend and/or full-stack systems that facilitate HTS Assist, internal tools, and customer self-service flows.Develop scalable APIs, microservices, and orchestration logic that support complex post-booking journeys across AI, chat, voice, and web.Collaborate with product, design, AI, and operations teams to deliver features that enhance customer interactions and improve agent productivity.Integrate with external systems such as telephony, CRM, identity, or booking platforms to support internal use cases and partner deployments.Take ownership of features from technical design through to implementation, testing, deployment, monitoring, and iteration.

Dec 19, 2025

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Technical Program Manager for Payment Experiences

Stripe, Inc.

Full-time|Remote|Chicago, Remote in the US

Join Stripe as a Technical Program Manager specializing in Payment Experiences. In this pivotal role, you will lead cross-functional teams to drive the development and enhancement of payment solutions that empower businesses around the globe. You will collaborate closely with engineering, product, and design teams to ensure that our payment infrastructure is robust, scalable, and user-friendly.Your responsibilities will include defining project scopes, managing timelines, and navigating complex technical challenges. You will be instrumental in ensuring that our payment systems meet the highest standards of performance and reliability.

Mar 19, 2026

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Director of Developer Experience

Adyen

Full-time|$255K/yr - $317K/yr|On-site|Chicago

Join Adyen as our Engineering Director for Developer Experience! At Adyen, we revolutionize payments, data, and financial products for leading brands like Meta, Uber, H&M, and Microsoft, establishing ourselves as the premier financial technology platform. Our mission is driven by an environment where ambitious individuals can thrive, supported by a culture that encourages ownership of their career paths. We are a dynamic team dedicated to solving unique technical challenges collaboratively, delivering innovative and ethical solutions that empower businesses to achieve their goals faster. Your Role: We are on the lookout for a visionary and highly skilled Director of Developer Experience (DevX) to spearhead our global customer experience initiatives. In this pivotal leadership position, you will advocate for our merchants and partners, ensuring they benefit from a world-class platform integration. Your influence will shape the developer journey, making integrating with Adyen not just seamless, but an exceptional experience. You will immerse yourself in our public APIs, SDKs, and documentation, identifying friction points for developers and creating tools and content to remove them. This role is ideal for a builder and communicator eager to make a significant impact and redefine integration standards for thousands of developers worldwide. We firmly believe that our customers' success translates to our success, beginning with a hassle-free integration experience for our clients and partners. We operate swiftly, take full ownership of our work, and are dedicated to making our technology intuitive and powerful for developers.

Feb 11, 2026

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Digital Experience Lead

ServiceNow

Full-time|On-site|Chicago

As the Digital Experience Lead at ServiceNow, you will spearhead our efforts in transforming the digital landscape of our services. You will collaborate with cross-functional teams to enhance user engagement and streamline digital interactions. Your role will involve strategizing and implementing innovative solutions that elevate the overall customer experience.

Apr 30, 2026

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Athlete Experience Specialist

Brodie Recreation League

Full-time|On-site|Chicago

The Brodie Recreation League is looking for an Athlete Experience Specialist based in Chicago. This position centers on supporting athletes throughout their time in the league, working to create a positive and engaging environment for participants at every skill level. Role overview This role focuses on developing and carrying out programs aimed at increasing athlete engagement and satisfaction. The Athlete Experience Specialist plays a key part in shaping the overall experience for community members, ensuring that everyone feels included and supported. What you will do Design and implement initiatives that encourage participation and enjoyment among athletes Work closely with league members to understand their needs and improve their overall experience Promote a welcoming environment for athletes of all backgrounds and abilities Location This position is based in Chicago.

Apr 29, 2026

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Web Experience Manager - Join Our Innovative Team

Sonsoft Inc.

Full-time|On-site|Chicago

Sonsoft Inc. is seeking a talented Web Experience Manager specializing in Sitecore to enhance our digital presence. In this role, you will lead the strategy, design, and implementation of engaging web experiences that drive customer interaction and satisfaction. You will collaborate with cross-functional teams to optimize content and functionality using Sitecore's powerful tools.Your expertise will help shape the future of our online platforms, ensuring they meet both user needs and business objectives. If you are passionate about digital experiences and possess a strong background in web management, we want to hear from you!

Nov 9, 2016

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Senior Product Manager - Technology and Experience

West Monroe

Full-time|$116K/yr - $143K/yr|On-site|Chicago; Dallas; Minneapolis; New York; Washington, D.C.

Are you prepared to drive meaningful change?West Monroe is on the lookout for a talented Senior Product Manager to join our esteemed Technology and Experience practice in one of our U.S. offices.In this pivotal role, you will collaborate with client stakeholders across varied industries to identify and define functional requirements. You will be responsible for crafting user stories, engaging in backlog grooming, organizing sprints and releases, and validating that developed features meet acceptance criteria and performance metrics. Your involvement will span the entire software development lifecycle—from initial scoping and detailed requirements gathering to functionality validation and deliverable assessments, all while working closely with development teams to deliver innovative solutions.This exciting opportunity will challenge you to understand client business problems and empower our technical consultants to consistently develop and implement solutions, especially those that harness AI technologies to foster innovation and optimize business outcomes.

Mar 19, 2026

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Vice President of Client Experience Operations

MERGE

Full-time|$175K/yr - $200K/yr|On-site|Chicago, IL

At MERGE, we are Built Different. We are a marketing and technology agency uniquely designed at the intersection of health and wellness, where human impact is paramount. By integrating storytelling with technology, we transcend traditional engagement models to deliver Whole Human Marketing. This innovative approach acknowledges the multidimensionality of humans and leverages AI to ensure that every brand interaction is natural, contextual, and relevant.This dedication to human-centered innovation is what unites us and drives us forward. Our collective mission is clear: to connect people and brands to foster healthier and happier lives.Elevate Your Career with UsAt MERGE, we are committed to cultivating an exceptional work environment where talented and driven individuals thrive. We promote a culture that encourages innovative thinking and emotional engagement, enabling our team to produce their finest work.Your Role as VP, Client Experience OperationsAs the VP of Client Experience Operations, you will spearhead the strategy for MERGE’s Client Experience infrastructure while ensuring successful execution. You will define the long-term vision, design, and operational performance of the systems that empower MERGE to scale effectively without compromising client impact or operational integrity, ensuring these systems are constructed, adopted, and continuously refined.Reporting directly to the Chief Client Experience Officer, you will wield significant cross-functional influence, aligning teams and workflows around a cohesive, high-performing client lifecycle and translating strategic objectives into tangible operational practices.Your Key ResponsibilitiesEnterprise Client Experience Strategy & GovernanceOutcome-Driven Systems: Lead the comprehensive evolution of the MERGE Client Experience Operating System, maintaining it as a competitive advantage that boosts client retention and enterprise value.Lifecycle Architecture: Implement global standards for the client lifecycle, ensuring uniformity across all business units while creating a framework that accommodates agility based on client tier and service intensity.Operational Excellence: Facilitate organizational change by promoting enterprise-wide adoption of essential Client Experience practices, governance standards, and operational rhythms.Strategic Health & Predictive AnalyticsPortfolio Health Ownership: Oversee governance of the MERGE Client Experience portfolio to enhance overall health and performance.

Apr 30, 2026

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Learning Experience Designer

IMC Trading

Full-time|$110K/yr - $140K/yr|On-site|Chicago, United States

Join IMC Trading during an exciting phase of global expansion. As we enhance our trading, technology, and research capabilities, building strong leadership and technical skills at scale has never been more essential.We are seeking a seasoned Learning Experience Designer to become a vital member of our global Learning & Development team. In this role, you will spearhead the creation and development of groundbreaking learning solutions that enhance performance, elevate leadership capabilities, and support IMC’s expanding global workforce. This is not your typical content production position; you will oversee comprehensive learning design projects, collaborate with business leaders, and partner with subject matter experts to assess needs, craft evidence-based solutions, and deliver engaging learning experiences across various regions.

Mar 12, 2026

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Advanced Customer Experience Representative

Robinhood Markets, Inc.

Full-time|Hybrid|Chicago, IL; Denver, CO; Westlake, TX

Become a Pioneer in Financial Innovation.At Robinhood, we aim to make finance accessible for everyone. Over the next two decades, an incredible $124 trillion in assets will be passed down to younger generations, marking the largest wealth transfer in history. If you're eager to play a pivotal role in this transformative financial evolution, we invite you to explore this opportunity.About Our Team and Your RoleThe Customer Experience team at Robinhood is dedicated to delivering exceptional service. As an Advanced Services Representative, you will assist customers with their most intricate challenges, primarily focusing on options trading and margin issues faced by our rapidly expanding user base. Your role will not only involve resolving customer queries but also empowering them to enhance their trading skills. Additionally, you will provide invaluable feedback to our business partners to further refine our product offerings and elevate the overall customer experience.In this position, you will embody the voice of Robinhood, utilizing your empathy and product knowledge to ensure customers feel acknowledged and valued. Your primary objective will be to address customer concerns with efficiency and effectiveness. Self-motivated individuals who identify and tackle challenges thrive in our environment, making you a vital advocate for our users.Shifts We Are Actively Recruiting For:Remote Overnight ShiftsIn-office Day ShiftsRemote Mid ShiftsThis role is based in our offices located in Chicago, IL, Denver, CO, and Westlake, TX, with in-person attendance required five days a week during the initial nine-week onboarding period. Following onboarding, in-person attendance will be necessary three days every other week, with no in-office requirements during alternating weeks.At Robinhood, we believe that in-person collaboration fuels progress, drives innovation, and fosters community. Our office environment is designed to be engaging, supportive, and conducive to high performance.Applications for this position will be accepted on an ongoing basis. Please reach out to your recruiter for details regarding the application timeline.

Mar 19, 2026

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User Experience Researcher

Strata Careers

Full-time|$80K/yr - $100K/yr|On-site|Chicago, IL

Strata Careers seeks a User Experience Researcher in Chicago, IL. This position supports the user experience team in guiding hospitals, universities, and financial institutions as they make decisions using financial, operational, and strategic data. The work has a direct impact on organizations that serve communities nationwide. What you will do Work with the user experience team to understand and address client needs Help organizations use data to inform key decisions Support clients in healthcare, education, and finance sectors Collaboration and growth Teamwork is a core value at Strata. The User Experience Researcher collaborates with colleagues to tackle challenges, share insights, and contribute to each other's professional development. The company encourages ongoing learning and career advancement.

Apr 20, 2026

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Director of Global Real Estate and Workplace Experience

AlphaSense

Full-time|On-site|Chicago; New York, New York, United States

AlphaSense is seeking a dynamic and strategic Director of Global Real Estate and Workplace Experience to lead our real estate initiatives and enhance the workplace experience across our global offices. This pivotal role involves spearheading the development and execution of our real estate strategy, ensuring alignment with our company’s goals and culture. The successful candidate will be responsible for managing office space optimization, workplace design, and employee engagement initiatives. You will collaborate with cross-functional teams to create innovative workplace solutions that foster productivity, collaboration, and employee satisfaction.

Apr 30, 2026

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Customer Experience Representative - Derivatives

Robinhood Markets, Inc.

Full-time|On-site|Chicago, IL; Denver, CO; Westlake, TX

Be Part of the Financial Revolution.At Robinhood, our mission is to make financial services accessible to everyone. With a projected $124 trillion of wealth expected to be transferred in the next 20 years, you have the chance to be at the forefront of this monumental shift. Ready to make a difference? Read on.About the Role and TeamJoin our elite team committed to leveraging cutting-edge technology to tackle the world's most pressing financial challenges. We are seeking innovative thinkers, adept problem-solvers, and passionate builders who are driven to create impact. Robinhood is a place where ambition thrives, and we expect our team members to push boundaries while adhering to our ethical standards. High expectations come with high rewards.We are currently looking for skilled Customer Experience (CX) professionals who have a deep interest in derivative products, including futures and options. As part of the Advanced Services team, you will assist customers—including high-value clients—navigate complex topics such as margin, options, and futures. Robinhood Derivatives, LLC aims to deliver an unparalleled futures product, with plans to expand into options on futures and forex across various account types.In this role, you will help define the brand identity of this dynamic product suite while supporting customers in executing sophisticated investment strategies aligned with their financial goals.Application Timeline: Applications for this position are accepted ongoing. Please coordinate with your recruiter for details regarding the application timeline.Work Arrangement: This role is based in our offices located in Chicago, IL; Denver, CO; and Westlake, TX. Expect in-person attendance five days a week during the nine-week onboarding period, transitioning to three days every other week thereafter.At Robinhood, we embrace the importance of in-person collaboration to accelerate progress, inspire innovation, and foster community. Our office environment is deliberately designed to energize and support high-performing teams.

Mar 19, 2026

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