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Product Manager II - Post Order Experience at Xometry | Waltham, MA

XometryWaltham, MA
On-site Full-time $102K/yr - $130K/yr

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Experience Level

Manager

Qualifications

Responsibilities:Develop and prioritize the roadmap for all post-order interactions, encompassing order tracking, status updates, communication, and support workflows. Collaborate effectively with engineering, design, and customer service teams to streamline resolution processes and enhance transparency. Engage cross-functionally with supply chain and logistics to minimize turnaround times and fulfill service level agreements (SLAs). Design and refine features that proactively solve customer issues and boost customer satisfaction (CSAT/NPS). Implement a data-driven strategy utilizing experimentation and user insights to enhance customer retention and loyalty.

About the job

Xometry (NASDAQ: XMTR) is at the forefront of innovation, bridging visionary thinkers with the manufacturers capable of turning their concepts into reality. Our digital marketplace empowers manufacturers with essential tools for growth while enabling Fortune 1000 companies to leverage global manufacturing capabilities seamlessly.

Xometry is searching for a Product Manager II, Post-Order Experience who will take charge of enhancing the customer journey post-order placement. From order confirmation to delivery and support, your contributions will ensure that every customer feels informed, confident, and satisfied throughout their interaction with Xometry.

About Xometry

At Xometry, we harness the power of technology to revolutionize the manufacturing industry. Our digital marketplace connects innovative thinkers with reliable manufacturing partners, enabling rapid growth and expansion. Join us in shaping the future of manufacturing.

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