About the job
lastminute.com is seeking a Product Manager for the Post Sales Operations team based in Bucharest. The focus of this position is to improve customer satisfaction by refining the processes that support customers after their purchase.
Key responsibilities
- Lead projects that enhance the post-sales experience for customers.
- Partner with teams across the company, including Customer Service, to streamline operational workflows.
- Identify and implement new solutions to make post-sales support more effective.
- Apply customer feedback and monitor market trends to inform product improvements.
Collaboration
This role works closely with cross-functional groups to ensure that enhancements deliver practical value to customers and align with business objectives.

