Product Reliability Engineer (Analytics)

As a Product Support Engineer I at mqreferrals, you will be a key player in our dedication to customer satisfaction and the smooth functioning of our products and services. You will act as the primary point of contact for our customers, expertly managing and resolving technical issues. Utilizing established procedural documents, you will perform some technical analysis while translating complex technical terms into easy-to-understand language. Furthermore, you will collaborate with our Engineering teams to oversee software updates.Your responsibilities will encompass addressing challenges across all areas of mqreferrals' products and services, ensuring our customers receive top-tier support. For more complicated issues, you will adhere to escalation procedures, involving senior staff and Engineering teams as necessary. At mqreferrals, we recognize the vital role that our Product Support Engineers have in our service delivery and eagerly anticipate welcoming you to our team.This position is available for remote work anywhere in British Columbia, Canada. We would be thrilled for you to join us!

Join Marqeta as a Product Support Engineer I, where you will be essential in enhancing customer satisfaction and ensuring the smooth operation of our innovative products and services. In this role, you will act as the primary point of contact for our clients, skillfully addressing and resolving technical challenges. You will utilize established procedural documents while performing technical analyses, all the while simplifying complex technical concepts into understandable language for our users.Your responsibilities will encompass troubleshooting issues across all facets of Marqeta's offerings, ensuring our customers receive exceptional support. For intricate problems, you will adhere to escalation protocols, collaborating with senior staff and engineering teams. At Marqeta, we recognize and appreciate the vital contribution of our Product Support Engineers in our service delivery pipeline, and we eagerly await your addition to our team.This position is fully remote within British Columbia, Canada. We invite you to apply and become part of our journey!

Join our dynamic team at reteam as a Product Support Specialist! In this role, you will be the first point of contact for our customers, assisting them with product inquiries and providing solutions to enhance their experience. Your ability to communicate effectively and troubleshoot issues will be vital in ensuring customer satisfaction.This position requires a proactive approach to problem-solving and a commitment to delivering exceptional service. You will work closely with various departments to resolve customer issues promptly and efficiently.If you are passionate about technology and customer care, we would love to hear from you!

Join Kaseya as a Product Designer I in our Vancouver office, where you will have the opportunity to contribute to the design and development of innovative products that empower IT professionals. We are seeking a creative and detail-oriented individual who is passionate about user-centered design.

Role overview As Principal Product Engineer at hiive, this position leads the design and development of new products from the Vancouver headquarters. The role sets the direction for products, shapes overall strategy, and helps define the technical standards that guide the engineering team. Responsibilities Guide product design and development in collaboration with cross-functional teams Influence both product strategy and technical direction Find opportunities to improve engineering processes and product quality Champion high standards for code, design, and user experience Location This role is based at hiive’s headquarters in Vancouver, BC.

Join us at Asana, where we are dedicated to enhancing team productivity through our innovative work management platform. We seek passionate individuals who prioritize customer needs and are eager to contribute to the development of products that transform how millions of teams collaborate. As a Software Engineer on our product team, you will play a crucial role in the entire product lifecycle, from ideation to post-launch analysis. The Product team is tasked with crafting features from start to finish, designing data models, and implementing nuanced interaction behaviors that elevate software from good to exceptional. Collaboration with UI designers and support from our infrastructure team ensures that we consistently deliver user experiences that amaze. Our continuous deployment architecture allows us to roll out both significant features and minor enhancements regularly, focusing on creating outstanding user experiences. This position is based in our Vancouver office, with a hybrid work schedule. In-office days are Monday, Tuesday, and Thursday, while Wednesdays allow for remote work. Friday's work location may vary based on your role and team collaboration. More details about in-office requirements will be provided during the interview process.

As we move toward 2030, the future of workspaces is evolving, with an anticipated 30% becoming flexible. Leading this transformation are flex space operators, who are pioneering a new working paradigm rooted in community, connection, and unparalleled experiences.Optix stands at the forefront of this revolution as the premier flex space automation software. Our innovative B2B SaaS platform empowers coworking and flex operators to streamline their operations, foster community engagement, and drive business growth.We pride ourselves on our vibrant team culture, where collaboration and support are paramount. We enjoy artisanal coffee, delectable pastries, and share a common vision of transforming the work landscape. Currently, we are seeking an entrepreneurial-minded individual to join our expanding team.In this pivotal role, you will leverage your engineering or web development experience to craft exceptional client experiences. This hands-on technical position transcends traditional support roles; our Support Engineers work closely with clients to creatively resolve complex technical challenges.Your primary responsibilities will include assisting clients in maximizing the use of the Optix feature set, diagnosing and reporting issues, and acting as a liaison between clients and our product team. Additionally, you will contribute to the training and enhancement of our AI chatbot, Felix, powered by Intercom’s Fin, improving its coverage and ticket resolution rates. This role is tailored for those who are passionate about problem-solving and troubleshooting, with the ultimate goal of empowering our clients to achieve their objectives and overcome challenges with our product.Note: This is a hybrid opportunity for candidates based in Vancouver, BC, with 50% work in our stunning waterfront Gastown office and 50% from home.We warmly welcome applicants from diverse backgrounds. If you believe you could be a valuable addition to our team, we encourage you to apply even if you don’t meet every requirement listed.

As a key member of our engineering team, the Senior Water Resources Engineer I will report to the Water Resources Engineering Lead. This pivotal role involves providing expert hydrotechnical and water resource engineering support for a range of projects including environmental baselines, water management, water treatment, permitting, remediation, and reclamation. You will collaborate with colleagues to ensure the success of our projects and the sustainability of our water resources.

Block, Inc. introduced Cash App in 2013 to simplify financial transactions. What started as a peer-to-peer payment service now includes a range of financial features, such as Afterpay and Clearpay. The team is committed to making money management straightforward and accessible for everyone. Block employs thousands of people around the world and values creativity and teamwork. Flexible work arrangements are part of the culture, and many roles offer remote options to support well-being and productivity. Role overview The Cash App Lending team is looking for a Software Engineer based in Vancouver, British Columbia, Canada. This group builds the systems and tools behind Cash App’s lending features, making it easier and safer for users to access credit. The team’s work helps expand credit access and supports Cash App’s mission of economic empowerment. What you will do Develop and maintain infrastructure that supports Cash App’s lending products Work closely with engineers and product teams to deliver reliable lending experiences Contribute to technical solutions that help users access and manage credit through Cash App Address engineering challenges involved in building financial products at scale The team The Lending Engineering team builds the foundation for Cash App’s lending capabilities. Curiosity, technical skill, and a focus on improving financial access are valued here. Team members collaborate to deliver features that make a meaningful difference in users’ financial lives.

Why Join Us?At Brex, we are pioneering an AI-driven spend management platform that empowers organizations to spend wisely through integrated corporate cards, banking services, and global payment solutions. Our innovative software simplifies travel and expense management, making it easy for businesses of all sizes—from startups to large enterprises such as DoorDash, Flexport, and Compass—to take charge of their expenditures, minimize costs, and enhance operational efficiency on a global scale.Joining Brex means challenging yourself, redefining the norms, and collaborating with some of the industry’s brightest talents. We are dedicated to cultivating a diverse and inclusive workforce, and we believe your ambitions should only be limited by your imagination. Our commitment is to equip you with the necessary tools, resources, and support for your professional development.Engineering at BrexOur engineering teams at Brex are focused on creating systems that scale effectively and purposefully. We encompass Software, Data, Security, and IT, fostering an atmosphere of high autonomy and collaborative synergy. We tackle complex technical challenges, own our results, and strive for excellence from architecture to deployment. Here, engineering is regarded as a craft, and builders have the opportunity to emerge as leaders.Where You’ll WorkThis position is based in our Vancouver office. We embrace a hybrid work model that combines the vibrancy and connectivity of office life with the benefits of remote work. Currently, we require team members to be in the office at least three coordinated days each week—specifically Monday, Wednesday, and Thursday.Additionally, we offer up to four weeks of fully remote work each year!Your RoleAs a member of our Product Data Platform (PDP) team, you will help build and manage the high-performance data infrastructure that underpins critical product experiences at Brex. The mission of PDP is to render Brex customizable, scalable, and reliable for finance teams, necessitating deeply optimized backend systems ready for production.In your role as a Senior Software Engineer, you will engage with data-intensive, distributed systems at scale. You will spearhead architectural and performance enhancements across the platform, striving to improve latency, accuracy, and scalability across various product surfaces. The PDP team also develops AI-driven data products, including an interactive reporting tool that enables customers to engage dynamically with their financial data. Your contributions will ensure these systems are fast, reliable, and built for scalability.

Role overview The Vice President of Product at Spare leads the full product function, shaping both direction and quality. This role goes beyond roadmap management. It involves building a product operating system that connects market research, customer feedback, AI capabilities, and company strategy. The goal: deliver products that create measurable impact. Key responsibilities Guide product strategy from initial planning through execution and delivery of results Bring together market insights, customer needs, and AI technologies within product development Develop and improve operational frameworks for the product team Balance multiple priorities to meet business objectives Work closely with the senior leadership team, reporting directly to the co-founder and COO Requirements Demonstrated experience leading product initiatives and building operational systems in comparable environments History of making strategic decisions that drive business outcomes Strong business mindset, with a focus on results rather than just features Practical experience applying AI in product development Ability to continually raise the bar for product quality Location and work model This position is based at Spare’s Vancouver headquarters. The role follows a hybrid schedule, requiring in-office presence on Monday, Wednesday, and Friday.

Why join usBrex is an innovative AI-driven spend management platform designed to empower businesses with confidence in their spending. Our robust solutions include corporate cards, banking, global payments, and user-friendly software for travel and expenses. Trusted by thousands of companies, from emerging startups to established enterprises like DoorDash and Flexport, Brex helps organizations proactively manage expenses, cut costs, and enhance operational efficiency globally.At Brex, we encourage you to challenge the norm, push boundaries, and collaborate with some of the industry's brightest talents. We are dedicated to fostering a diverse and inclusive workplace, believing that your potential is only limited by your aspirations. We provide you with the necessary tools, resources, and support to propel your career forward.Customer Experience at BrexThe Customer Experience team at Brex is where our brand meets the real world. Our team plays a pivotal role in customer growth and retention, delivering swift, personalized support while providing insights that inform our product and policy direction. We are committed to urgency and empathy, helping customers thrive and influencing Brex's evolution. If you are passionate about solving significant challenges for ambitious customers, the CX team is where you will excel.What you’ll doAs a Support Specialist I at Brex, you will be instrumental in ensuring a high-quality customer experience, which is vital to our success. Your objective will be to enhance customer satisfaction and productivity, collaborate effectively with Sales, Product, and Engineering teams, set high standards for customer service, and communicate with empathy and respect.Where you’ll workThis role is fully remote and based in Vancouver, BC.ResponsibilitiesEfficiently address customer inquiries via email, phone, and chat, utilizing AI-driven tools to optimize quality and efficiency.Create thoughtful, tailored responses to a diverse range of customer requests.Assess incoming requests and identify trends in customer issues to bring to the team's attention.Document and reproduce bugs for the Engineering teams.Actively contribute to team objectives and successes.Promote team learning and success by sharing knowledge through mentorship and collaboration, as well as assisting in documentation.

Role overview Benevity is looking for a Product Manager based in Vancouver, British Columbia. This position centers on shaping and refining Benevity’s product offerings. The Product Manager partners with teams across the company to define the product vision, gather input, and set priorities for new features that enhance how users interact with the platform. What you will do Work with cross-functional teams to establish product direction Collect and document product requirements Prioritize new features to support a better user experience Who thrives in this role This role fits someone who values building products that make a positive difference.

aviso is hiring an Application Support Analyst for the technology team in Vancouver, British Columbia. This role centers on supporting business applications and ensuring users have a positive experience. Key responsibilities Support both internal and external users of business applications Work with cross-functional teams to troubleshoot and resolve technical issues Monitor how applications perform and respond quickly to incidents Share feedback and ideas to help improve application processes What helps in this role Strong attention to detail and good organizational skills Comfort with technology and a focus on supporting users Interest in solving problems and collaborating with others Ability to adapt and stay organized in a fast-paced environment

Samsara (NYSE: IOT) creates the Connected Operations Cloud, a platform designed to help organizations in physical industries transform IoT data into actionable insights. The company’s technology supports sectors such as agriculture, construction, field services, transportation, and manufacturing, all with the aim of improving safety, efficiency, and sustainability at scale. As a Senior BT Support Specialist I, you will play a key role in advancing Samsara’s cloud-first IT strategy. This fully remote position is based in Vancouver and open to candidates anywhere in Canada. The work spans a wide range of technical and operational tasks, including integrating new sites, troubleshooting network issues, managing technology vendors, and supporting internal teams. There is also a focus on evaluating new technologies and building automation to enhance IT workflows. Samsara values technical curiosity and welcomes team members with diverse backgrounds and interests, from home automation and automotive projects to gaming computers and wireless application development. New ideas and perspectives are encouraged to help shape both products and the company’s direction. Key Responsibilities Plan and execute integrations for new sites Troubleshoot and resolve network and IT issues Manage relationships with technology vendors Assess and recommend emerging technologies Respond to internal support requests Develop automation to streamline IT workflows Work Location and Hours Remote position open to candidates residing in Canada No relocation assistance provided Work hours: 8:30 AM to 5:30 PM Pacific Time

Role overview Trupanion seeks a Partner Support Coordinator based in Vancouver. The position centers on assisting partners in the pet insurance sector, ensuring they have the resources and guidance needed to work smoothly with Trupanion. The role supports partners directly, helping them navigate available tools and services. What you will do Respond promptly to partner questions and concerns Share up-to-date information and resources to help partners collaborate with Trupanion Build and maintain strong, positive working relationships with partners Communicate clearly and professionally in every interaction Requirements Strong communication skills Customer-focused approach Ability to foster positive relationships

ProSidian is actively seeking a dedicated Engineering Operations Technician I specializing in Construction Project Controls Engineering [FHWA09009] to provide program support on an exempt W2 basis, eligible for overtime, while working on-site at our client’s location in the Vancouver, WA area. This position is part of a contract contingent role located across the CONUS, primarily serving the Federal Highway Administration (FHWA) within the Western Federal Lands Highway Division (WFLHD).The ideal candidate will possess relevant experience in the Federal Government's Transportation Infrastructure sector, bringing both functional and technical expertise to enhance our professional services engagement. This role involves on-site engineering support, focusing on construction administration, project scheduling, budgeting, and record-keeping.JOB OVERVIEWAs an Engineering Operations Technician I, you will deliver essential on-site engineering support services within the Federal Government's Transportation Infrastructure sector. Your role will primarily involve ensuring the smooth operation of engineering solutions for clients, including the U.S. Department of Transportation (FHWA | WFLHD). Responsibilities include monitoring infrastructure systems, conducting inspections, documenting operational data, and assisting with preventive maintenance activities while adhering to FHWA and DOT standard operating procedures.KEY RESPONSIBILITIES:Provide on-site engineering operations support, including routine inspections and monitoring of facilities and infrastructure systems.Collect and document operational data and support preventive maintenance activities.Coordinate with senior engineers and contractors to address system faults and service requests effectively.Ensure compliance with FHWA and DOT policies and procedures.

Join aviso as a Product Owner and play a pivotal role in shaping our product strategy. In this dynamic position, you will collaborate with cross-functional teams to define product vision, manage the product backlog, and ensure timely delivery of high-quality products. Your insights and leadership will drive the development process, aligning product features with customer needs and market trends.

Suger builds an API-first revenue platform that helps B2B software companies manage the complexities of selling through major cloud marketplaces like AWS, Azure, GCP, Oracle, Alibaba, and Snowflake. The platform streamlines pricing, contracting, billing, revenue recognition, and compliance, making quote-to-cash and marketplace operations manageable at scale. Since 2022, Suger has served over 250 B2B clients, ranging from large enterprises such as Snowflake and Intel to startups like Glean and Vanta. The company is backed by Threshold VC, Craft Ventures, Intel Capital, and Y Combinator. Role overview The Technical Customer Support Manager is based in Vancouver, BC, and follows a hybrid schedule with four days per week required in the Downtown Vancouver office. This role serves as the primary contact for customers experiencing technical issues with Suger's platform. Acting as a link between customers and internal product and engineering teams, the manager ensures that customer concerns are accurately understood, escalated with clear context, and resolved efficiently. What you will do Act as the first point of contact for customers reporting technical problems with Suger's platform. Take ownership of understanding, documenting, and escalating customer inquiries when necessary. Work closely with software engineers and the product team to turn customer challenges into actionable tasks. Maintain clear and timely communication with customers throughout the resolution process. What sets this role apart This position is focused on reactive support, troubleshooting, and resolving customer issues as they arise. Unlike roles centered on feature adoption, this job emphasizes problem-solving and communication. Coding experience is not required, but a strong understanding of technical products is important for asking effective questions and relaying essential details to engineers. Work model Hybrid schedule: Four days per week onsite in Downtown Vancouver.