About the job
Join Pylon Labs and Shape the Future of B2B Post-Sales Support!
At Pylon, we are revolutionizing the B2B post-sales landscape with our innovative all-in-one support platform. Our solution harnesses the power of conversational data and advanced intelligence, enabling our clients to streamline operations in real-time.
Backed by prominent investors such as a16z, BCV, General Catalyst, and Y Combinator, we proudly serve over 1000 companies, including Linear, Cognition (creators of Devin), Modal Labs, and Incident.io. We are also featured on the Enterprise Tech 30 List.
About the Role
This is a unique opportunity to establish and enhance the support function at a pioneering customer support company!
You will not only utilize our support product daily but will also play a crucial role in providing feedback, suggesting roadmap enhancements, and improving processes.
Your Responsibilities
Address customer inquiries regarding our product across various topics.
Create and update knowledge base articles, including troubleshooting guides and feature descriptions.
Actively engage with Pylon's suite of support tools, providing valuable feedback to influence our product roadmap.
Collaborate with product and engineering teams to resolve bugs and troubleshoot issues.
Contribute to the development of a scalable support process.
Experiment with new processes, features, and leverage AI technologies.
Qualifications
Must be located in (or willing to relocate to) San Francisco and eager to work in-person.
Comfortable engaging with customers via chat and video calls.
A passion for exploring and experimenting with our product.
1-8 years of relevant experience.
A technical background and enthusiasm for technology is a significant advantage.
Our Benefits
Comprehensive medical, dental, and vision insurance for employees
401(k) retirement plan
Commuter benefits
Generous parental leave
14 company holidays and more!
