Product Support Manager

Upbound develops infrastructure platforms designed for the Agentic AI Era. As the creators and core maintainers of Crossplane, the team works to make infrastructure programmable, autonomous, and composable. Their newest project, the Intelligent Control Plane, enables organizations to manage and adapt infrastructure for both human and AI agents at scale. Collaboration is central at Upbound. The company partners with major cloud providers, independent software vendors, and open-source communities to help teams operate efficiently and with confidence. Impact and Reach Relied on by Fortune 500 companies and platform engineers across more than 100 countries Crossplane has surpassed 100 million downloads and supports over 1,000 teams globally Series B funding: $69 million raised from GV (formerly Google Ventures), Altimeter Capital, and Intel Capital More information is available at upbound.io.

At PitchBook, a Morningstar company, we are driven by the future. Our commitment to innovation and self-investment fosters an environment where everyone can excel. Collaboration is at the heart of our culture, fueling the excitement and energy that resonates throughout our organization. We offer robust learning programs and mentorship opportunities, cultivating a culture of curiosity that encourages us to explore new solutions and improve continuously. Navigating a rapidly evolving industry with high aspirations can bring challenges, yet we thrive by embracing them. We are bold, willing to take risks, learn from failures, and start anew in our quest for excellence. If you possess a positive attitude and are ready to roll up your sleeves to achieve results, PitchBook is the ideal place for you. About the Role:As a vital member of our Account Management & Customer Success team, you will excel in driving change and ensuring continuous growth for both yourself and PitchBook. Engaging in constant learning and the exploration of innovative ideas will empower you to question the status quo while maintaining a focus on our customers’ success. We celebrate teamwork and encourage the development of strong, trust-based relationships with teammates, clients, and partners. A contagious positivity, relentless curiosity, and a people-centric mindset define our most successful team members. If this resonates with you, we invite you to join us!In this role, the Customer Support Specialist Tier 1 will provide direct support to PitchBook clients through phone, email, and chat. You will collaborate with the support team to resolve customer inquiries and enhance the overall customer experience. As the first line of support, you will offer real-time assistance to clients in need. Insights gained from customer experience challenges will inform product enhancements, helping PitchBook to optimize its platform for users.

Trupanion seeks a Customer Support Specialist to assist pet owners with questions about its services. The main focus is on providing clear information and practical solutions, helping customers feel supported at every step. What you will do Respond to client inquiries with attention and accuracy Offer solutions that enhance the customer experience Guide pet owners as they use Trupanion’s services Schedule This role follows Pacific Time hours to match customer needs and ensure support is available when it matters most. Location Position is based in Seattle.

At PitchBook, a subsidiary of Morningstar, we are committed to innovation and continuous improvement. Our collaborative environment fosters excitement, energy, and a sense of enjoyment that resonates throughout the company.Through our extensive learning programs and mentorship opportunities, we cultivate a culture of curiosity that drives us to seek innovative solutions. The dynamic nature of our industry, combined with our ambitious goals, presents challenges that we embrace. We are not afraid to take risks, learn quickly from failures, and strive for excellence.If you possess a positive attitude and a willingness to roll up your sleeves to get things done, PitchBook is the perfect place for you.About the Role:As a vital member of our Account Management & Customer Success team, you will excel in embracing and driving change while ensuring that both you and PitchBook are continually evolving. Your role will involve constant learning, asking insightful questions, and challenging the status quo, all while maintaining a keen focus on our customers' success. We highly value teamwork and collaboration, encouraging our team members to develop strong, trusting relationships with colleagues, clients, and partners. A positive outlook, relentless curiosity, and a people-first approach are the key traits of our most successful team members. If this resonates with you, we invite you to join us!As an Associate Data Analyst in Customer Support, you will leverage your analytical skills to interpret client data requests and deliver comprehensive analytics utilized by some of the largest private capital investors, investment banks, and service providers worldwide. You will collaborate with the support team to generate complex, customized reports for our clients. The pain points you identify in customer experience will inform product enhancements and drive our continuous improvement efforts.

Role overview The Technical Account Specialist - Customer Support position at Zenoti is based in Seattle, Washington. This role centers on supporting clients as they use Zenoti’s software, with a strong emphasis on direct customer communication and problem-solving. Daily work involves helping customers maximize the value they get from the platform and ensuring their questions are answered promptly. What you will do Assist customers by resolving technical issues and responding to product-related questions. Offer practical guidance and share insights to help clients make the most of Zenoti’s software. Deliver solutions that fit each customer’s specific needs, aiming to enhance their experience with the product. Work closely with both clients and internal teams to address challenges and maintain high satisfaction levels.

Become a Part of Our Dynamic Remote Customer Service Team!Are you passionate about assisting others and excel at problem-solving?We are on the lookout for enthusiastic and dedicated individuals to join our expanding team of remote customer service representatives. In this role, your primary responsibility will be to deliver outstanding customer support across a diverse clientele, ensuring a delightful experience with every interaction.Your Key Responsibilities:Provide timely assistance to customers with their inquiries and concerns.Efficiently resolve issues while maintaining a professional demeanor.Communicate clearly and effectively, both in writing and verbally.Uphold a positive and supportive attitude at all times.The Ideal Candidate Will Have:A strong commitment to delivering excellent customer service.Outstanding communication and interpersonal skills.The capability to prioritize tasks and work autonomously.Familiarity with computers and proficiency in navigating various software programs.Perks of Joining Our Team:Enjoy the freedom of remote work with a flexible schedule that suits your lifestyle. Earn competitive pay of up to $19 per hour and seize the opportunity for professional growth while honing valuable customer service skills. Ready to embark on this exciting journey?

Join our dynamic team as a Field Service Support Engineer II at Intuitive Surgical, a leader in minimally invasive robotic-assisted surgery. In this role, you will provide exceptional technical support and guidance to our customers, ensuring the optimal performance of our innovative surgical systems.You will be responsible for diagnosing and resolving complex technical issues, collaborating with cross-functional teams to enhance our service delivery. Your expertise will contribute to our mission of improving patient outcomes and advancing the field of robotic surgery.

About Blueprint Blueprint is a technology solutions firm headquartered in Bellevue, Washington, with a presence throughout the United States. The company focuses on solving complex business problems by connecting strategy and execution through technology. Teams at Blueprint bring together expertise from a range of industries and value diverse perspectives. The company culture encourages bold thinking, agility, and collaboration. What We Do Blueprint partners with organizations to help them realize more value from their existing assets. By applying advanced technology, Blueprint creates new revenue streams and business lines for clients. The work spans strategy, business solutions, products, and services to support transformation and growth. Why Work at Blueprint? Team members at Blueprint tackle unique business challenges and gain hands-on experience with current technology. The company builds teams with varied skill sets and backgrounds, offering opportunities to collaborate across areas such as data science and product development. Employees work with multiple clients and teams, supporting learning and professional growth. Role Overview: Customer Support Agent (Simplified Chinese Speaking) – Bench Team Blueprint is hiring a Customer Support Agent for the Bench Team. This role requires fluency in Simplified Chinese. The position focuses on delivering responsive, accurate, and personalized support to customers. The agent will research and resolve issues, aiming to exceed expectations for both the client and users. Main Responsibilities Deliver high-quality customer service in line with departmental policies, processes, and standards. Respond to customer support tickets from clients within set service level agreements (SLA), client standards, and performance guidelines, emphasizing first-call resolution. Follow established training protocols and participate in ongoing learning to improve service delivery. Location Seattle, WA

Role overview Trupanion seeks a Partner Support Coordinator based in Seattle to build and maintain strong connections with partners in the pet insurance industry. The role centers on providing timely support and clear communication, helping partners navigate Trupanion’s services with confidence. What you will do Respond to partner questions and requests in a prompt, professional manner Guide partners as they use Trupanion’s services and resources Troubleshoot issues and work to resolve concerns as they come up Keep accurate records of partner communications and activities What helps in this role Ability to solve problems effectively Strong attention to detail Clear and approachable communication skills

Role overview DigitalOcean is hiring a Manager, Customer Success Engineering in Seattle. This position leads a team focused on supporting customer success through technical expertise. The goal: improve customer satisfaction and ensure technical solutions match what customers need. What you will do Oversee engineering support for customer success initiatives Guide a team dedicated to helping customers get the most from DigitalOcean's cloud products Work closely with clients and internal teams to build strong, effective relationships Help align technical solutions with real customer requirements About DigitalOcean DigitalOcean's mission is to simplify cloud computing for developers. Customer Success Engineering plays a key role in making that happen.

Role overview The Field Support Specialist at SPS North America is based in Seattle, Washington. This role acts as the main point of contact for clients, addressing technical support needs and focusing on building and maintaining strong customer relationships. Key responsibilities Troubleshoot technical issues for clients on-site Lead training sessions at client locations Collaborate with internal teams to enhance service delivery Support customer satisfaction through direct communication and effective problem-solving

SPS North America seeks a Field Support Specialist based in Seattle, Washington. The position centers on hands-on support for clients, with a strong emphasis on technical troubleshooting and direct, on-site assistance. Building trust through clear communication and reliable problem-solving is key in this role. Main responsibilities Identify and resolve technical issues for clients, both remotely and in person Provide on-site assistance when required to address client needs Communicate solutions and updates to clients in a clear, professional manner Focus on delivering a positive experience for every customer through effective support Role focus This role requires practical troubleshooting skills and a commitment to customer satisfaction. Success depends on the ability to listen, respond promptly, and ensure clients feel supported throughout the process.

At Finvari, we are revolutionizing the payment processes for construction companies through our innovative SaaS platform. Our goal is to eliminate tedious manual payment tasks, allowing construction leaders to concentrate on developing the infrastructure of the future. Our user-friendly software caters to everyone, from field workers to C-suite executives, enhancing efficiency, streamlining processes, and fostering innovation within the industry.We pride ourselves on having a tight-knit, skilled team that has successfully built and scaled multiple software companies, some of which have gone public. Our culture is grounded in innovation, creativity, and a customer-first approach. We seek teammates who are passionate about problem-solving and eager to make a tangible difference. Our work environment is collaborative, autonomous, and intensely focused on customer satisfaction.About the Role:As a Product Support Specialist, you will be the first line of defense for our customers, addressing inquiries, troubleshooting issues, and ensuring a seamless experience on our platform. You will collaborate closely with Customer Success, Product, and Engineering teams to investigate problems, share valuable insights from customers, and contribute to enhancing our systems.This role presents a unique opportunity for individuals who are curious, analytical, and eager to develop their technical skills further. Ideal candidates will be comfortable working independently with minimal guidance, capable of asking insightful questions, synthesizing information, and navigating ambiguity effectively.This is a hybrid role that offers flexibility for remote work. We gather weekly for in-person collaboration and team lunches in our Seattle office.

destinationknot specializes in crafting personalized travel experiences, from cruises and resorts to group adventures. The team focuses on delivering memorable journeys for clients worldwide, with a commitment to outstanding service. Role overview This remote Customer Service Vacation Planner role centers on helping clients organize their ideal vacations. The position involves guiding travelers through every step, from choosing destinations to finalizing bookings. The schedule is flexible, and all work is performed remotely. What you will do Provide attentive customer service via phone, email, and online platforms Assist clients with selecting destinations, accommodations, activities, and transportation Prepare and present travel quotes tailored to client preferences Manage bookings and ensure documentation is accurate Stay in contact with clients throughout their travel journey Work with travel partners and suppliers to secure the best options Requirements Strong customer service skills with a friendly, professional approach Clear written and verbal communication abilities Comfort with multitasking and time management in a remote setting Basic computer skills and reliable internet access Previous experience in customer service or the travel industry is helpful but not required Benefits Flexible remote work schedule Comprehensive training and mentorship Supportive, collaborative team environment Performance-based income potential Exclusive travel perks and discounts Opportunities for growth within the travel services field

Join Trupanion as a French Bilingual Partner Support Coordinator and be part of a dedicated team committed to improving the lives of pets and their owners. In this full-time role, you will provide exceptional support to our partners while effectively communicating in both French and English. Your ability to resolve issues and foster strong relationships will play a crucial role in our mission.

destinationknot is seeking a Remote Hotel Reservations Customer Service Representative based in Seattle, Washington. This fully remote role centers on supporting guests and managing hotel bookings from start to finish. Role overview This position places you as the first point of contact for customers looking to make hotel reservations. Daily work involves assisting guests with booking requests, answering questions, and handling changes to existing reservations. Clear and empathetic communication is key, as is providing accurate information to help guests plan enjoyable stays. What you will do Respond to customer inquiries about hotel reservations Guide guests through booking, modification, and cancellation processes Offer support and information to ensure smooth, positive experiences Requirements Strong written and verbal communication skills Patience and empathy when assisting customers Interest in hospitality and guest service Ability to work remotely as part of a distributed team

Join our dynamic team at brinc as a Technical Support Specialist. In this pivotal role, you will be the first line of support for our customers, ensuring they have the best experience with our products. Your responsibilities will include troubleshooting technical issues, providing detailed product information, and guiding customers through complex situations with patience and expertise.We are looking for someone who possesses a passion for technology, exceptional communication skills, and a desire to help others. If you enjoy problem-solving and thrive in a fast-paced environment, this is the perfect opportunity for you!

Job Title: Remote Customer Service Vacation PlannerJob Type: Flexible Schedule | Remote Work About Us:destinationknot is a premier travel planning firm dedicated to crafting personalized vacations, cruises, resorts, and group travel adventures. Our commitment to outstanding service ensures that we create unforgettable experiences for travelers around the globe. Position Overview:We are seeking a meticulous and customer-oriented Vacation Planner to become part of our dynamic team. In this fully remote position, you will assist clients in organizing their travel arrangements, delivering exceptional customer service, and coordinating every detail of their vacation. If you have a passion for helping others and a love for travel, this role is an excellent opportunity to intertwine both interests. Key Responsibilities:- Deliver exceptional customer service through phone, email, and online platforms- Guide clients in vacation planning, including selecting destinations, arranging accommodations, activities, and transport- Generate and present travel quotes aligned with client preferences- Manage booking arrangements and ensure all documentation is accurate- Maintain ongoing communication with clients before, during, and post-trip- Partner with travel providers to secure optimal options for clients Requirements:- Strong customer service capabilities paired with a friendly, professional demeanor- Excellent written and verbal communication skills- Ability to multitask and effectively manage time in a remote environment- Basic computer proficiency and reliable internet connection- Prior customer service or travel industry experience is advantageous but not mandatory What We Offer:- Flexible remote work schedule- Comprehensive training and mentorship opportunities- Supportive team atmosphere- Performance-based income potential- Access to exclusive travel benefits and discounts- Opportunities for career growth within the travel services sector

Join DigitalOcean as a Customer Success Engineer on our 2nd Shift team! In this role, you will be pivotal in ensuring our customers achieve their goals with our database solutions. You will serve as a technical consultant, providing insights and troubleshooting assistance to enhance their experience with our platform.

destinationknot designs travel experiences for clients worldwide, specializing in hotel accommodations, cruises, all-inclusive resorts, and group trips. The company values attentive service and careful planning to create memorable journeys. Role overview This fully remote position focuses on supporting clients with hotel reservations. The Hospitality Customer Coordinator helps travelers select, book, and manage their hotel stays. The role suits those who communicate clearly, pay close attention to detail, and have a genuine interest in hospitality and travel. Flexible scheduling allows for variety throughout the workday. Main responsibilities Understand each client's hotel preferences, needs, and budget. Provide clear information about hotel options, pricing, and amenities. Guide clients through reservations and support any changes or updates. Maintain accurate records of bookings and client communications. Respond quickly to questions via phone, email, or online messaging. Collaborate with team members to ensure client satisfaction. Keep current on travel trends, hotel offerings, and industry updates. Requirements Strong communication and customer service skills. Professional, friendly approach and attention to detail. Comfort working independently and handling multiple tasks. Basic computer skills and reliable internet access. Interest in hospitality, travel, and creating great guest experiences. Customer service, hospitality, or reservations experience is a plus but not required. Benefits Work remotely with a flexible schedule. Comprehensive training and access to booking tools. Support from a collaborative team and opportunities for mentorship. Performance-based earning potential. Exclusive travel discounts and perks. Opportunities for personal and professional growth. Join destinationknot's remote team in Seattle and help travelers book their ideal hotel stays while delivering attentive service from anywhere.