Product Support Representative I

Join the dynamic Technical Solutions team at Datadog, where you will become a key player in our mission to empower clients and ensure their success with our innovative platform. As a Technical Support Engineer II, you will engage with customers through various channels, helping them troubleshoot technical issues and offering valuable insights into our product offerings. Your contributions will directly impact Datadog's global growth and customer satisfaction. At Datadog, we value our office culture, fostering collaboration and creativity in a hybrid work environment that promotes work-life balance. You will immediately see the results of your dedication and expertise.

Join our dynamic team at Datadog as a Technical Support Engineer I-II, where you will become a vital in-house product expert. Our Technical Solutions Team is dedicated to educating potential customers and ensuring the satisfaction and success of our existing clientele, supporting Datadog's global expansion. Through multi-channel technical support, demos, and presentations, you will share your technical and product expertise with customers. By joining our team, you will not only face exciting challenges but also witness your contributions to Datadog firsthand.At Datadog, we cherish relationships built through office culture, collaboration, and creativity. We operate a hybrid work environment that allows our employees to achieve the ideal work-life balance.Key ResponsibilitiesEngage with customers through various channels (ticketing systems, live chat, screen sharing tools) to identify and resolve technical support requests while continuously educating them on platform usage.Reproduce technical issues and gain in-depth knowledge of Datadog’s over 600 integrations.Participate in internal discussions regarding product features, informed by feedback gathered from customer interactions.Receive training to become a knowledgeable expert in one or more areas of Datadog’s product suite.Work in the Datadog office 3-5 days a week.QualificationsDegree in Computer Science/Engineering or a Bootcamp graduate.Active contributor to open source projects (code, bug reports, etc.) and engineering communities (meetups, etc.).Self-motivated, detail-oriented, and eager to learn continuously.Critical thinker with a customer-centric approach.Effective written and verbal communicator.Programming experience with a foundational knowledge of Linux.Willingness to work shifts when weekend availability is required.At Datadog, we value individuals from all backgrounds. Not everyone may meet all the qualifications listed above on their first day. If you are passionate about technology and eager to grow your skills, we encourage you to apply.Benefits and GrowthExceptional onboarding experience.Comprehensive global benefits.Mentorship and buddy programs for internal networking.New hire stock equity (RSU) and employee stock purchase plan (ESPP).Ongoing professional development, product training, and career path opportunities.An inclusive corporate culture with opportunities to participate in community guilds and inclusion talks.Benefits and growth may vary depending on the country of employment and the nature of employment with Datadog.

Join the Technical Solutions team at Datadog, where we are the in-house experts dedicated to empowering potential clients and ensuring the satisfaction of our current customers. Our mission is to facilitate Datadog's global expansion through education and exceptional support. As a member of our team, you'll engage with customers using various channels, including ticketing systems, live chats, and screensharing tools, to resolve technical issues and enhance their experience with our platform.At Datadog, we value a collaborative office culture that fosters creativity and strong relationships. Our hybrid workplace model allows Datadogs to achieve a work-life balance that suits their individual needs.

Join Notion as an Enterprise Technical Support Specialist, where you'll play a crucial role in ensuring our enterprise clients receive exceptional support and solutions. You will work directly with customers, providing technical guidance, troubleshooting issues, and ensuring the optimal use of our platform. Your expertise will help enhance customer satisfaction and drive user adoption.

Join Our TeamTransPerfect, a leader in global communications, is on the lookout for a dynamic and detail-oriented Helpdesk Support Specialist to become part of our vibrant Seoul office. This role is perfectly suited for an IT professional who has a minimum of 3 years of technical support experience and thrives in a fast-paced, international corporate environment. The successful applicant will deliver hands-on technical support, ensure seamless IT operations on a daily basis, and work collaboratively with global IT teams to provide exceptional service.Your ProfileYou are a proactive, client-oriented expert who takes pride in delivering top-notch IT assistance. You love troubleshooting, are excited to learn about new technologies, and enjoy collaborating with colleagues from various global offices.Key Attributes:A creative thinker – inquisitive, resourceful, and eager to explore effective solutions.A hard worker – dependable, organized, and committed to excellence.An innovator – receptive to improvements, new concepts, and efficient working methods.Main ResponsibilitiesDeliver outstanding IT support to TransPerfect employees in the Seoul office and other global locations.Install, configure, and maintain Windows and macOS systems, including hardware, software, and peripheral devices (printers, scanners, USB devices, etc.).Respond swiftly to daily support requests, ensuring prompt and effective resolution of issues.Diagnose, assess, and resolve desktop hardware and software problems for a diverse user base.Maintain comprehensive documentation and an accurate inventory of computing equipment and peripherals.Escalate complex technical issues to senior IT personnel or management when necessary.Build, image, and deploy new desktops and laptops in accordance with company standards.

About Applied IntuitionApplied Intuition, Inc. is at the forefront of advancing physical AI, providing the essential digital infrastructure required to equip every moving machine on Earth with intelligence. Established in 2017 and currently valued at $15 billion, this Silicon Valley-based firm serves various sectors, including automotive, defense, trucking, construction, mining, and agriculture, through three primary domains: tools and infrastructure, operating systems, and autonomy. Trusted by eighteen of the world's top twenty automotive manufacturers, as well as the United States military and allied forces, Applied Intuition is headquartered in Sunnyvale, California, with a global presence that includes offices in Washington, D.C.; San Diego; Ft. Walton Beach, Florida; Ann Arbor, Michigan; London; Stuttgart; Munich; Stockholm; Bangalore; Seoul; and Tokyo. Discover more at applied.co.We maintain an in-office work environment, expecting our employees to primarily work from the Applied Intuition office five days a week. We also value flexibility and trust our employees to responsibly manage their schedules, which may include occasional remote work, starting the day with morning meetings from home, or leaving early for family commitments.About SeoulSince entering the Korean market in 2020, Applied Intuition has rapidly expanded its team and forged strategic partnerships with leading Korean automotive OEMs. Our Seoul location, situated in the vibrant Gangnam district, employs over ten talented individuals from prestigious companies such as LG, Ansys, Unity, and more.About the RoleWe are on the lookout for a skilled Application Engineering - Technical Program Manager to lead critical multi-disciplinary engineering initiatives from inception to completion. This role will require strong leadership, communication, planning, and engineering expertise to manage the growing complexity of our product releases and client requests. The ideal candidate will possess extensive experience in guiding complex projects to successful outcomes.

Join MicroStrategy as a Senior Cloud Support Engineer III and be at the forefront of our cloud solutions. In this pivotal role, you will leverage your expertise to troubleshoot and resolve complex cloud-related issues, ensuring our clients enjoy a seamless experience. You will collaborate with diverse teams to enhance our cloud offerings and provide top-tier support to our customers.

At Exotec, we are pioneering technological innovation to transform the interaction between humans and robots. Our cutting-edge solutions are empowering leading brands in retail and e-commerce by revolutionizing the order fulfillment process, enhancing workplace safety, and addressing labor shortages.By integrating artificial intelligence with high-performance hardware, our robotic solutions are deployed globally, and we proudly stand as the first industrial unicorn in France, marking our exponential growth in the industry.Joining Exotec presents an exciting chance to leverage your skills purposefully. Collaborate and innovate with nearly 1,000 ExoPeople worldwide, transforming ideas into impactful realities.The robotics revolution is only the beginning at Exotec. Will you join us?

Join Us in the Fight Against Cancer with AILunit, short for "Learning Unit," is a pioneering healthcare AI company dedicated to developing innovative AI solutions for cancer diagnosis and treatment. Our mission is to enhance the accuracy of cancer detection and treatment prediction through advanced AI technology, enabling rapid, personalized care for patients. About Our TeamThe Korea Team within Lunit's Cancer Screening Group is a pivotal organization that brings the future of Lunit INSIGHT to life in the Korean market. Our members collaborate in a systematic manner across Sales, Marketing, Customer Success, and Technical Service, moving fluidly from strategy development to execution.We go beyond short-term achievements, focusing on sustainable growth based on clinical value and market trust. Our team, composed of experts in various fields, works collaboratively to set new standards in the Korean market. About the RoleAs a Technical Service Engineer, you will play a crucial role in providing technical support to clients and partners, ensuring the reliable operation of Lunit's AI solutions in medical environments. You will be responsible for product installation, operational support, and troubleshooting technical issues for our Korean clients and partners, facilitating effective use of Lunit's solutions.In response to the growing demand in the Korean market, we are seeking passionate individuals who can support clients and effectively introduce our products, leveraging technical expertise and strong communication skills. Key ResponsibilitiesAssist in the installation and integration of Lunit INSIGHT solutions in client environments (PACS, workstations, mammography interpretation systems, etc.)Collaborate with client IT departments to perform system installations and troubleshootingProvide technical consulting on Lunit INSIGHT technology integration across diverse environmentsDeliver technical training and related documentation to internal members, partners, and clientsGather customer feedback for product improvement and relay it to headquartersSupport bid discussions and Pre/Post Sales projects (including technical and security aspects)Act as the primary contact for clients and partners throughout the implementation processEnsure standardized and seamless customer experienceRequirements QualificationsMinimum of 3 years of experience in a related fieldUnderstanding of healthcare IT environments (PACS, hospital IT infrastructure)High proficiency in medical imaging (X-ray and/or Mammography) and standards such as DICOM and HL7Strong collaboration and communication skillsExcellent documentation skills Preferred QualificationsExperience in the healthcare industry or healthcare AI fieldUnderstanding of Linux CLI Application DocumentsResume and detailed work history (in free format)‍ Recruitment ProcessDocument Screening → Peer Interview → Competency-based Interview (Online) → Culture-fit Interview → OnboardingReference checks may be conducted post-final interview if necessary. Work Conditions and EnvironmentEmployment Type: Full-timeLocation: Lunit Headquarters (374 Gangnam-daero, 5th Floor, Case Square Gangnam)Salary: To be determined after the interview Additional InformationAny false information found in application documents may lead to cancellation of employment even after hiring confirmation.Veterans and individuals with disabilities will be given preference in accordance with relevant laws.

About the RoleJoin FuriosaAI as a Field Application Engineer (FAE), where you will play a pivotal role in connecting our clients with our internal engineering teams. Your expertise will be essential in addressing both hardware and software challenges, primarily focusing on our advanced AI processors, especially within Linux and PCIe-based NPU systems. This position is particularly suited for enthusiastic individuals eager to learn and adapt in the rapidly evolving AI technology landscape.As an FAE, you will work closely with international clients, necessitating strong English communication skills and a willingness to travel globally. Candidates with experience in fabless semiconductor firms or server manufacturing (ODM/OEM), especially in test engineering, are highly favored.If you have a passion for AI hardware and are excited to solve intricate challenges in a dynamic setting, we encourage you to apply.Key ResponsibilitiesCollaborate with customers to identify, analyze, and resolve technical issues in AI hardware and software systems.Provide technical advice on integrating FuriosaAI's AI processors into customer systems, with a focus on PCIe and Linux environments.Conduct product testing, troubleshooting, and debugging to guarantee customer satisfaction.Gather and relay customer feedback to enhance product quality and user experience.Deliver technical training and support to customers throughout and following product deployment.Represent FuriosaAI's solutions at technical meetings, trade shows, and other industry-related events.

Role Overview Toss Careers is looking for a Technical Writing Partner based in Seoul. This role focuses on producing clear, accessible documentation that helps users understand and navigate products more easily. What You Will Do Work closely with teams across the company to gather information and clarify technical details Create user manuals, training guides, and online help content Write and edit materials to ensure accuracy, consistency, and clarity

Key ResponsibilitiesDesign, develop, execute, and manage test cases to ensure the quality of our software solutions.Lead the verification of our solutions' functionality, performance, compatibility, and reliability.Analyze and reproduce issues that arise during the verification process and collaborate with relevant teams such as development, hardware, and operations to resolve them.Analyze and diagnose issues occurring in customer environments, contributing to internal solution improvements and enhancing customer satisfaction.Develop test scenarios and establish validation plans based on customer requirements.Build and enhance a verification framework based on quality standards throughout the product lifecycle.

Join Notion Labs Inc. as a Product Support Specialist, where you'll play a vital role in delivering exceptional customer experiences. In this dynamic position, you will engage with our users, help troubleshoot issues, and ensure they maximize the value of our product. Ideal candidates possess strong communication skills, a passion for technology, and a commitment to customer satisfaction.

About the RoleAs a pivotal member of our team, you will be responsible for delivering the FuriosaAI NPU to clients in the GPU-centric AI inference market, ensuring optimal utilization of AI applications and guiding product development based on real customer experiences.Daily responsibilities will encompass client consulting, relationship management, lead generation, FuriosaAI SDK testing, feedback provision, and sales process enhancement.Key ResponsibilitiesServe as the primary point of contact for client account management and technical/business inquiries.Resolve business and technical challenges arising during the NPU adoption process.Facilitate effective communication between clients and internal development teams.Conduct product and technology training sessions for clients.Analyze client requirements and provide feedback for product development.Essential QualificationsExceptional communication skills and the ability to understand and extract user requirements.Experience in technology-driven business or business development processes.Ability to rapidly learn and articulate new areas and technologies.Interest and foundational knowledge in AI and semiconductor technologies.A proactive approach and comfort with domestic and international business networking.Willingness to travel both domestically and internationally.Proficient in document creation using Hancom Office, MS Office, etc.Desirable QualificationsBusiness-level proficiency in English, Chinese, or Japanese.Bachelor's degree in Computer Science or related fields.Experience in automating tasks using scripting.Strong analytical and problem-solving skills.Familiarity with Linux operating systems.Experience in training and inference of DNN models.Experience with DNN frameworks such as PyTorch, TensorFlow, Keras, Jupyter Notebook, ONNX.Proficient in Python programming.What We ProvideJoin a team at the forefront of AI infrastructure innovation.Work hands-on with cutting-edge AI hardware and software technologies.Facilitate the implementation of AI products for major enterprises and cloud clients, creating success stories.Collaborate with various experts in an environment that emphasizes rapid growth and high impact.Contact Informationrecruit@furiosa.ai

The Customer Support Specialist I acts as the essential liaison for addressing inquiries from diverse B2B clients, including broadcasters, advertising agencies, and digital media representatives utilizing Nielsen's data. This position entails analyzing technical and data-centric inquiries that arrive via the ticketing system, providing direct solutions, or collaborating with our global product and technology teams to ensure accurate resolutions for our clients.Role SummaryThe Customer Support Specialist serves as the primary point of contact for resolving inquiries from various B2B clients, including broadcasters, advertising agencies, and digital media representatives, who utilize Nielsen's data. This role involves analyzing technical and data-related inquiries received through the ticketing system to provide direct solutions or collaborating with global product and technology teams to deliver accurate resolutions to clients.Please note that we offer a flexible hybrid model. The number of in-office days can be coordinated with the team lead.Job ResponsibilitiesCustomer Inquiry Response & Resolution (Tier 1 Support):Deliver first-level responses and troubleshoot service usage and data-related issues received via phone, email, and the ticketing system.Provide installation guides and usage instructions for Nielsen's media analysis software (Arianna, Spotwatch, etc.).Issue Management & Escalation:Identify complex technical problems or data discrepancies and escalate them to internal Product and Operations teams or the global technical support team while tracking progress.Customer Experience Improvement Activities:Analyze inquiry types to update FAQs and the User Manual (Knowledge Base).Conduct regular Voice of Customer (VOC) analysis and derive improvement ideas to enhance service satisfaction.Client Database Management:Manage client contract information and user permissions; create and manage service access accounts.Deliver daily audience rating reports weekly (early morning shift from 5:30-13:00, including weekends).Position OverviewThe Customer Support Specialist is responsible for resolving inquiries from various B2B customers who utilize Nielsen's data, including broadcasters, advertising agencies, and digital media representatives. This role requires analyzing technical and data-related inquiries through our ticketing system, providing direct solutions, or collaborating with global product and technology teams for accurate client resolutions.

Join Twelve Labs as a Senior Technical Recruiter for a one-year contract where you will play a pivotal role in attracting top-tier technical talent to our innovative team. Your expertise in sourcing, interviewing, and hiring will be crucial in fostering a collaborative and high-performing work environment.

Join Us as a Technical Product Owner! As a Technical Product Owner at Toss, you will be part of the Domain Platform Team within the Platform Tribe. Your role will involve designing structures to create domain servers that are fast and flexible, aiding each silo to operate more efficiently. You will define technical challenges to enhance the platform's stability and scalability, collaborating to enable our product teams to move ten times faster. What You'll Do: Establish bi-annual goals for silos and teams to ensure the success of assigned products. Take ownership of product direction and strategy, formulating objectives through extensive discussions with team members to determine the best path forward. Identify and swiftly resolve technical issues to drive long-term product growth and create significant business impact. Clearly communicate complex problems, solutions, and individual roles to various stakeholders, ensuring everyone is aligned toward common goals. Manage technology-driven products, communicating in a language understood by engineers to improve and succeed with the product. Experience the journey akin to a startup CEO by identifying and solving issues firsthand, gaining insights from both successes and failures. Ideal Candidates: Possess a strong understanding of technology-based web/app services. Have experience leading complex technical products. Experience in contemplating beyond mere implementation to include technical direction and structure. Have a background in coordinating and resolving complex technical issues across multiple domains. Possess an analytical mindset capable of solving intricate problems based on data. Have a track record of finding solutions even in challenging situations. Have experience creating outcomes in an agile manner or learning from failures. Experience managing all aspects of a startup, from business planning to product development and organizational operations. Important Notes: This position is tailored for those eager to drive product success based on technological understanding. Resume Tips: Please present your experience in a clear structure that reflects the flow of problem definition, hypothesis establishment, execution, validation, and results. Focus on the outcomes you have achieved rather than merely listing duties, including insights gained during the process. The Journey to Joining Toss: Application > Job Interview > Cultural Fit Interview > Reference Check > Compensation Discussion > Final Acceptance and Onboarding

About the TeamThe AI Success Engineer team at OpenAI collaborates with some of the world's most forward-thinking organizations to convert cutting-edge artificial intelligence into significant business outcomes. We support customers from initial deployment to large-scale enterprise integration, encompassing technical integration, workflow transformation, and ongoing product delivery.Our clientele includes rapidly growing digital natives as well as leading global enterprises, government bodies, and educational institutions. Each engagement represents a chance to influence the way AI reshapes work, productivity, and innovation. This pivotal role is integral to that mission.About the RoleAs an AI Success Engineer, you will serve as the primary post-sales contact for a select group of OpenAI's most esteemed clients. Your mission is to enhance account health and adoption, ensure technical readiness, uncover new use cases, and deliver measurable value through OpenAI's platform.This role uniquely combines technical leadership, program management, customer advisory, and product influence. You'll collaborate closely with client teams, analyze workflows, lead configuration and enablement, oversee deployment strategies, and guide clients toward impactful use cases that highlight the full potential of our platform.You will engage with Sales, Solutions Architecture, Product, and Research teams to ensure a seamless and successful customer experience at every touchpoint. Success in this position means accelerating adoption, deepening customer engagement, paving the way for strategic use cases that reach production, and helping our clients showcase tangible business value.

Join Coupang as a Senior Technical Program Manager for Coupang Pay!We are seeking a highly skilled and motivated individual to lead and manage complex technical programs within our innovative Coupang Pay division. As a Senior Technical Program Manager, you will collaborate with cross-functional teams to deliver cutting-edge payment solutions that enhance user experience and drive business success.Key Responsibilities:Lead the planning and execution of technical projects, ensuring alignment with company goals.Coordinate efforts across engineering, product management, and business stakeholders.Identify and mitigate risks throughout the project lifecycle.Monitor project progress and report on status to senior management.We'd love to hear from you if you:Have a proven track record in technical program management.Possess strong leadership and communication skills.Are passionate about technology and innovation.To apply, please complete the Internal Transfer Request Form and submit it via your Coupang email account.