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Production Support Engineer at Rover | Barcelona

Rover Inc.Barcelona
On-site Full-time

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Experience Level

Entry Level

Qualifications

What We Are Looking ForWe are in search of a dedicated and technically proficient Support Engineer to enhance our team. This pivotal role focuses on maintaining the stability, performance, and availability of our production systems while ensuring a positive customer experience. The ideal candidate will be the primary technical liaison between our Customer Experience (CX) team and Product Development teams, rapidly addressing and resolving any issues that may impact customers. A strong background with large-scale consumer websites and mobile applications is essential, along with a passion for Rover’s mission and values.

About the job

Who We Are:
At Rover, we aim to connect pet parents with loving pet sitters and dog walkers, making it easier for everyone to experience the unconditional love of a pet. Founded in 2011, our platform is designed to empower pet care providers with the tools they need to run their own businesses while ensuring they have the support of a global company.

With our headquarters in Seattle and teams across Barcelona, San Antonio, Spokane, and remote locations, we pride ourselves on being recognized as one of the best workplaces in the tech industry. Our commitment to an inclusive culture and a collaborative environment is just as vital as our mission to enhance pet parenthood.

Join Our Site Reliability and Production Support Team

As a Production Support Engineer, you will be an integral part of our Site Reliability Engineering (SRE) Team. This team is responsible for the performance, scalability, and reliability of the Rover platform. You will leverage observability tools, your investigative skills, and data analysis to ensure a robust experience for our users, both pet owners and sitters.

About Rover Inc.

Rover is a leading platform connecting pet owners with trusted sitters and walkers, making pet care more accessible. With a commitment to employee well-being and inclusivity, we foster an environment where both our human and furry team members thrive.

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