About the job
Nexthink is seeking a dedicated Professional Services Consultant to enhance our Professional Services team. In this role, you will deliver strategic services to our valued Nexthink customers, ensuring they continuously derive value from our solutions across various operational domains.
Your primary focus will involve collaborating with a team of Service Delivery Managers and consultants to create advanced content within Nexthink. This position requires you to work closely with the Professional Services and Customer Success teams to ensure seamless implementation and support.
Your key responsibilities will include:
- Analyzing and benchmarking customer data sets to extract actionable insights for operational enhancement.
- Generating detailed analytical reports and conducting ticket analyses to propose effective action plans.
- Providing solutions to common end-user computing issues, ensuring enterprises can resolve them efficiently.
- Translating analytical findings into valuable content and solutions within Nexthink.
- Understanding customer needs to recommend and implement Nexthink solutions adhering to industry best practices.
- Creating advanced content for customers and managing testing, piloting, and production deployment.
- Developing automation scripts (Remote Actions) utilizing Windows PowerShell.
- Supporting customer initiatives related to Nexthink operations.
- Maintaining and enhancing your technical knowledge and skills continuously.
- Working within defined Service Levels (SLs).
- Keeping up-to-date with product developments and releases necessary for your activities.
#LI-Hybrid

