Qualifications
Preferred Skills and Attributes:Demonstrated experience in training program design and implementation. Strong communication and interpersonal skills, with the ability to collaborate effectively across teams. Proficient in creating engaging training materials and user-friendly graphics. Familiarity with government processes and systems is a plus. Ability to manage multiple projects simultaneously while maintaining attention to detail.
About the job
Position Overview:
CGS Federal is looking for a dynamic Program Manager and Training Lead to spearhead the design, development, and implementation of training programs for both internal and external stakeholders, specifically for a government client.
About CGS Federal:
At CGS Federal, we are dedicated to assembling a team of motivated, skilled, and innovative professionals to tackle the most pressing challenges faced by government entities using state-of-the-art technology. We are on the lookout for individuals who are eager to drive government innovation, value teamwork, and possess the foresight to understand others' needs. We foster a supportive work environment and promote professional development through diverse learning opportunities.
Key Responsibilities:
- Collaborate with the transformation readiness team to review and finalize training plans.
- Design, develop, and deliver comprehensive, role-specific training in line with the VCF Transformation Training Plan, using provided test scenarios and myVCF system screenshots to shape training materials.
- Lead the development and co-delivery of substantive training for VCF personnel on comprehensive claims lifecycle processes, including claims review, administration, quality control, and payment protocols, utilizing materials provided by VCF subject matter experts.
- Create user-friendly, professional-grade graphics and communication media for How-To Guides, website content, and other communication tools aimed at educating the public, law firms, and VCF staff regarding VCF Transformation and associated process changes.
- Partner with the VCF team and system integrator to support staff during the transition, ensuring a smooth rollout of reformed claim review and operational processes.