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Program Manager and Training Lead

CGS FederalDallas, TX
On-site Full-time

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Experience Level

Manager

Qualifications

Preferred Skills and Attributes:Demonstrated experience in training program design and implementation. Strong communication and interpersonal skills, with the ability to collaborate effectively across teams. Proficient in creating engaging training materials and user-friendly graphics. Familiarity with government processes and systems is a plus. Ability to manage multiple projects simultaneously while maintaining attention to detail.

About the job

Position Overview:
CGS Federal is looking for a dynamic Program Manager and Training Lead to spearhead the design, development, and implementation of training programs for both internal and external stakeholders, specifically for a government client.

About CGS Federal:
At CGS Federal, we are dedicated to assembling a team of motivated, skilled, and innovative professionals to tackle the most pressing challenges faced by government entities using state-of-the-art technology. We are on the lookout for individuals who are eager to drive government innovation, value teamwork, and possess the foresight to understand others' needs. We foster a supportive work environment and promote professional development through diverse learning opportunities.

Key Responsibilities:
  • Collaborate with the transformation readiness team to review and finalize training plans.
  • Design, develop, and deliver comprehensive, role-specific training in line with the VCF Transformation Training Plan, using provided test scenarios and myVCF system screenshots to shape training materials.
  • Lead the development and co-delivery of substantive training for VCF personnel on comprehensive claims lifecycle processes, including claims review, administration, quality control, and payment protocols, utilizing materials provided by VCF subject matter experts.
  • Create user-friendly, professional-grade graphics and communication media for How-To Guides, website content, and other communication tools aimed at educating the public, law firms, and VCF staff regarding VCF Transformation and associated process changes.
  • Partner with the VCF team and system integrator to support staff during the transition, ensuring a smooth rollout of reformed claim review and operational processes.

About CGS Federal

CGS Federal is a leader in providing innovative technology solutions to government entities, focusing on collaboration and professional growth.

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