Program Manager at dstaff | Vancouver

aviso is hiring a Managed Account Program (MAP) Support Specialist in Vancouver, British Columbia. This position centers on assisting Managed Account clients and ensuring their requests receive timely, thorough attention. Key responsibilities Provide prompt, responsive support for Managed Account clients Coordinate with internal teams to address client needs and resolve concerns Contribute to improving client satisfaction within the Managed Account Program Team collaboration This role involves working closely with colleagues across various departments. The goal is to deliver a seamless client experience and support the ongoing success of the MAP.

Why join usBrex is an innovative AI-driven spend management platform designed to empower businesses with confidence in their spending. Our robust solutions include corporate cards, banking, global payments, and user-friendly software for travel and expenses. Trusted by thousands of companies, from emerging startups to established enterprises like DoorDash and Flexport, Brex helps organizations proactively manage expenses, cut costs, and enhance operational efficiency globally.At Brex, we encourage you to challenge the norm, push boundaries, and collaborate with some of the industry's brightest talents. We are dedicated to fostering a diverse and inclusive workplace, believing that your potential is only limited by your aspirations. We provide you with the necessary tools, resources, and support to propel your career forward.Customer Experience at BrexThe Customer Experience team at Brex is where our brand meets the real world. Our team plays a pivotal role in customer growth and retention, delivering swift, personalized support while providing insights that inform our product and policy direction. We are committed to urgency and empathy, helping customers thrive and influencing Brex's evolution. If you are passionate about solving significant challenges for ambitious customers, the CX team is where you will excel.What you’ll doAs a Support Specialist I at Brex, you will be instrumental in ensuring a high-quality customer experience, which is vital to our success. Your objective will be to enhance customer satisfaction and productivity, collaborate effectively with Sales, Product, and Engineering teams, set high standards for customer service, and communicate with empathy and respect.Where you’ll workThis role is fully remote and based in Vancouver, BC.ResponsibilitiesEfficiently address customer inquiries via email, phone, and chat, utilizing AI-driven tools to optimize quality and efficiency.Create thoughtful, tailored responses to a diverse range of customer requests.Assess incoming requests and identify trends in customer issues to bring to the team's attention.Document and reproduce bugs for the Engineering teams.Actively contribute to team objectives and successes.Promote team learning and success by sharing knowledge through mentorship and collaboration, as well as assisting in documentation.

Role overview Kaseya seeks a Senior Technical Program Manager based in Vancouver, British Columbia. This position centers on guiding technical projects from initial planning through final delivery. The Senior Technical Program Manager collaborates with teams across the organization to coordinate work, track progress, and ensure projects move forward as planned. What you will do Lead technical programs aimed at improving both product offerings and internal processes Collaborate with engineers, product managers, and other stakeholders to align on goals and set priorities Manage project schedules and deliverables, working to meet established deadlines Oversee delivery of solutions that address customer requirements and uphold quality standards Requirements Significant experience in technical program management Ability to coordinate efforts across cross-functional teams History of delivering projects that support business objectives and customer needs

About Prenuvo Prenuvo develops whole body MRI scans designed for proactive health management. These scans take less than an hour, use no ionizing radiation, and do not require contrast. By combining optimized hardware, software, and advanced AI with a patient-centered approach, Prenuvo aims to change how healthcare is delivered. Role Overview: Annotations Program Manager The Annotations Program Manager will join the AI Research team, taking responsibility for managing the AI model delivery pipeline and overseeing all annotation workstreams. This role ensures operations run smoothly, deadlines are met, and collaboration happens across AI research, product, and clinical teams. The position reports directly to research leadership and provides visibility into the full AI Annotations program portfolio. Key Responsibilities Manage and coordinate annotation workstreams for AI model development Maintain alignment and accountability among stakeholders with different priorities Design and implement operational frameworks to keep teams on track Facilitate communication between AI research, product, and clinical teams Utilize Jira and cross-platform visibility tools to track progress and manage tasks What We’re Looking For Senior-level experience in program management Strong organizational and communication skills Comfort working with annotation processes (helpful but not required) Hands-on experience with Jira and similar tools Ability to work independently and maintain oversight across multiple teams Location and Work Arrangement This is a hybrid position based in Vancouver, British Columbia, Canada. Regular in-person collaboration with Prenuvo’s expert teams is preferred.

Important Notice: Monks will never request payment or bank account details during recruitment. Be aware of fraudulent job postings or communications that misrepresent the company. Protect personal information throughout the hiring process. Monks may reach out via LinkedIn, but all applications must go through the official careers page: monks.com/careers. Role overview The Social Media Program Manager at Monks brings structure and organization to a creative, changing environment. This position focuses on building and refining workflows, schedules, and operational processes for social media projects, with a particular emphasis on the Google Devices ecosystem. Success in this role requires strong ownership, attention to detail, and the ability to simplify complex processes into efficient systems. The manager will design and maintain the infrastructure that helps social and creative teams grow, remove barriers, and support smooth collaboration with both internal colleagues and external partners. Main responsibilities Campaign management: Lead program management for social-first launch campaigns. Track dependencies and engage stakeholders to keep projects moving from start to finish. Creative review process: Oversee review cycles with leadership, coordinate content approvals across multiple teams, document action items, and guide agency partners in applying feedback. Confirm all brand, legal, and product requirements are met before launch. Stakeholder coordination: Serve as the main contact for workstream owners and cross-functional partners, including Social, Product Marketing, Legal, Creative, Production, and Brand teams. Drive alignment on feasibility, requirements, and next steps through meetings and ongoing conversations. Team alignment: Ensure the social team’s work supports broader marketing goals and manage project timelines effectively.

Join AECOM as a Canada Growth Leader in Program Management, where you will play a pivotal role in driving strategic initiatives and fostering growth within our organization. In this dynamic leadership position, you will collaborate with cross-functional teams to design and implement innovative solutions that address client needs and enhance project delivery.

Why join usAt Brex, we are revolutionizing the way businesses manage their finances with our AI-driven spend platform. We empower companies to make confident spending decisions through our integrated corporate cards, banking solutions, and global payments, complemented by user-friendly software for travel and expense management. From startups to large enterprises, including industry leaders such as DoorDash, Flexport, and Compass, thousands of companies trust Brex to manage their expenditures proactively, optimize costs, and enhance operational efficiency on a global scale.Joining Brex means stepping into an environment that encourages you to extend your capabilities, question conventional practices, and collaborate with some of the most talented professionals in the field. We are dedicated to fostering a diverse workforce and inclusive workplace culture, believing that your potential should only be constrained by the scale of your dreams. We equip you with the necessary tools, resources, and support for your career advancement.Operations at BrexThe Operations team serves as the essential link between our innovative products and our valued customers. Our main objective is to ensure customer satisfaction and safeguard their businesses, while effectively communicating critical insights to our internal teams. We oversee the underwriting of all clients while simultaneously managing Brex’s risk exposure. Collaborating cross-functionally with Risk, Compliance, Data, and Engineering teams, we enable Brex to scale efficiently, maintaining a focus on quality.Your RoleAs a member of the expanding Brex team, you will tackle risk-related challenges alongside some of the brightest minds in the industry. The ideal candidate should possess expertise in B2B communications with a focus on KYC and fraud operations, adherence to terms of service, enhanced identification verification, evaluation of regulatory and reputational risks, and mitigation of account takeover incidents, all while delivering an excellent customer experience. In this role, you will drive customer interactions regarding fraud prevention and financial crime, emphasizing a positive customer experience.

Emco Corporation’s Management Development Program in Vancouver focuses on preparing early-career professionals for future leadership in the Western HVAC sector. The program is structured to help participants gain practical experience and foundational knowledge relevant to HVAC business operations. Program Highlights Direct, hands-on training in core areas of HVAC business operations Mentorship from experienced leaders within Emco Corporation Opportunities to build management skills tailored to the HVAC industry Who This Program Suits This opportunity is intended for individuals looking to start a management career in the HVAC field. The program supports those who want to develop the skills and experience needed to move into leadership roles.

Join We Day as a Program Manager for WE Schools and become a vital force in inspiring students to make a difference in their communities. In this role, you will lead initiatives that engage young people in social change through educational programs and events. Your passion for youth empowerment and your exceptional organizational skills will help shape the future of countless students.

Become a Part of Our Dynamic Team!With over 40 years of expertise in sales enablement and delivering tailored business solutions, DSI Systems is dedicated to maximizing value and driving results for our clients and partners. We are seeking enthusiastic individuals who are ready to make a significant contribution in the realms of sales and customer service. Our vibrant and fulfilling work environment provides a platform for you to thrive and create a meaningful impact.Position SummaryThe Retail Support Specialist (RSS) plays a pivotal role in providing direct, hands-on assistance to AT&T customers within bustling national retail settings. You will interact with customers and retail partners to address account, billing, device, and service inquiries, often in fast-paced, high-traffic situations. To excel in this role, you must possess excellent communication skills, emotional resilience, comfort with technology, and the ability to maintain composure, accuracy, and professionalism in a dynamic retail atmosphere. Primary Responsibilities: Customer SupportDeliver professional, friendly, and solution-oriented support to AT&T customers in national retail locations.Address inquiries regarding billing, account updates, plan modifications, device assistance, and service issues.Troubleshoot wireless devices, network challenges, and feature functionalities.Maintain effectiveness in high-volume retail settings, ensuring focus, professionalism, and service quality during peak periods and escalated matters. Support for Retail PartnersServe as the AT&T expert for retail personnel and third-party labor associates.Act as the primary AT&T representative for these partners, spearheading in-store assistance for retail escalations.Engage proactively with store management to resolve customer issues, reinforcing partnership alignment and ensuring a top-notch customer experience.Work Environment & Schedule ExpectationsThis role is conducted in a retail environment, necessitating standing, walking, and engaging on the sales floor for up to 8 hours daily.Willingness to work flexible hours, including evenings, weekends, and holidays, based on business needs.Comfortable working in busy, customer-centric settings with frequent interaction and problem-solving demands.Operational ExcellenceEfficiently navigate multiple systems while interacting with customers in real time.Thoroughly document all interactions for accuracy and clarity.Comply with company policies, compliance standards, and privacy regulations.Meet or exceed performance metrics, including quality, efficiency, and customer satisfaction ratings.Implement and uphold approved planograms for mobile devices and signage.

Join our dynamic team at Collabera as an Account Manager, where you will play a pivotal role in fostering relationships with our clients and ensuring their needs are met with excellence. Your primary responsibility will involve managing client accounts, addressing inquiries, and providing exceptional service to enhance customer satisfaction.As an Account Manager, you will collaborate closely with various teams to deliver tailored solutions that align with our clients’ objectives. Your expertise will contribute to the growth and success of both the clients and the company.

Emco Corporation runs a Management Development Program in Vancouver with a focus on the plumbing industry. The program blends hands-on experience with formal training to help participants grow as leaders and understand the sector in depth. Program focus This opportunity centers on developing management skills within the plumbing field. Participants will gain exposure to real-world business operations while learning about industry practices. Learning approach The program combines structured lessons with practical work. This mix is designed to build both leadership abilities and technical knowledge relevant to plumbing distribution and services.

Join our dynamic team at reteam as a Product Support Specialist! In this role, you will be the first point of contact for our customers, assisting them with product inquiries and providing solutions to enhance their experience. Your ability to communicate effectively and troubleshoot issues will be vital in ensuring customer satisfaction.This position requires a proactive approach to problem-solving and a commitment to delivering exceptional service. You will work closely with various departments to resolve customer issues promptly and efficiently.If you are passionate about technology and customer care, we would love to hear from you!

About Match Group Match Group, Inc. (NASDAQ: MTCH) is a global leader in dating products, with a portfolio that includes Tinder, Hinge, Match, OkCupid, Pairs, and Meetic. Hundreds of millions use these platforms, generating billions of interactions every day. This scale requires strong security operations to keep users and data safe. MG Security Engineering Team The MG Security Engineering division supports all Match Group brands with integrated security services. The team covers: Product Security (including Application Security, Infrastructure Security, Red Team, Platform Security) Enterprise Security (Information Security, Governance Risk Compliance, Vendor Security) Monitoring and Security Operations Center (SOC) Incident Response Data Security Digital Investigations AI/ML Security Security Program Management More than 50 security professionals work within this group, dedicated to protecting a diverse set of global consumer platforms.

Emco Corporation’s Management Development Program in Fire Protection offers a structured path for those starting out in fire safety management. Based in Vancouver, this entry-level program combines formal training with real-world experience to help participants build a strong foundation in the field. Program Highlights In-depth training on fire protection systems and safety management principles Guidance and mentorship from seasoned professionals Hands-on projects focused on developing both technical and leadership abilities Collaboration with teams and involvement in safety standards across various industries Who This Program Suits This program is intended for individuals interested in launching a career in fire protection. It supports those eager to learn and contribute to improved safety practices, offering opportunities for personal and professional growth.

Suger builds an API-first revenue platform that helps B2B software companies manage the complexities of selling through major cloud marketplaces like AWS, Azure, GCP, Oracle, Alibaba, and Snowflake. The platform streamlines pricing, contracting, billing, revenue recognition, and compliance, making quote-to-cash and marketplace operations manageable at scale. Since 2022, Suger has served over 250 B2B clients, ranging from large enterprises such as Snowflake and Intel to startups like Glean and Vanta. The company is backed by Threshold VC, Craft Ventures, Intel Capital, and Y Combinator. Role overview The Technical Customer Support Manager is based in Vancouver, BC, and follows a hybrid schedule with four days per week required in the Downtown Vancouver office. This role serves as the primary contact for customers experiencing technical issues with Suger's platform. Acting as a link between customers and internal product and engineering teams, the manager ensures that customer concerns are accurately understood, escalated with clear context, and resolved efficiently. What you will do Act as the first point of contact for customers reporting technical problems with Suger's platform. Take ownership of understanding, documenting, and escalating customer inquiries when necessary. Work closely with software engineers and the product team to turn customer challenges into actionable tasks. Maintain clear and timely communication with customers throughout the resolution process. What sets this role apart This position is focused on reactive support, troubleshooting, and resolving customer issues as they arise. Unlike roles centered on feature adoption, this job emphasizes problem-solving and communication. Coding experience is not required, but a strong understanding of technical products is important for asking effective questions and relaying essential details to engineers. Work model Hybrid schedule: Four days per week onsite in Downtown Vancouver.

Join our dynamic team at Hootsuite as a Corporate Accounting Manager on an 18-month contract. As a vital member of the Global Controllership team, you will play an essential role in ensuring precise financial reporting, robust internal controls, and adherence to accounting standards across various jurisdictions. Reporting directly to the Director of Corporate Accounting, you will oversee month-end close activities, handle complex accounting tasks under US GAAP, manage consolidation, prepare financial reports, and assist with external audits. The ideal candidate will possess a blend of technical accounting proficiency and strong leadership abilities, thriving in a fast-paced, high-growth setting.This position is open to remote applicants from Canada and the USA (in provinces/states where we can legally hire), unless you are within commuting distance of our Toronto or Vancouver offices, in which case a hybrid work arrangement will be available.

PERGOLUX is seeking an Account Manager to launch and lead its Partnerships function in North America, based in the Vancouver office. This position focuses on managing the entire lifecycle of B2B2C partner relationships, supporting revenue growth, and ensuring partners deliver the PERGOLUX experience. The team collaborates across more than 15 countries, working to restore outdoor spaces with a commitment to integrity and innovation. Key responsibilities Serve as the primary contact for a portfolio of partners, addressing commercial, operational, and escalation matters. Build trusted relationships through regular check-ins, business reviews, and proactive communication. Identify early signs of partner risk and act to retain those relationships. Increase revenue by closing deals, selling surplus inventory, and finding upsell and cross-sell opportunities within the partner network. Analyze sales data and pipeline health to improve partner performance and develop actionable strategies. Share partner feedback, competitive trends, and customer insights with Marketing and Product teams to refine offerings. Act as the escalation point for partner concerns, including payouts, inventory transfers, delivery schedules, and post-sale inquiries. Prioritize and manage customer success issues coming through the partner channel, documenting trends to improve processes. Help build the Partnerships playbook by shaping processes, templates, and best practices for this new function. Requirements 3-5 years of experience in Account Management, Customer Success, or Partnerships, ideally within e-commerce, home improvement, or a scaling B2B/B2B2C environment. Proven ability to manage a high-volume portfolio (50+ partner accounts), balancing proactive outreach with responsive support.

Join our dynamic team at Escrow.com as a Strategic Account Manager, where you will play a pivotal role in onboarding, activating, and ensuring the long-term success of our premier enterprise clients. As the primary representative of Escrow.com to global businesses operating in sophisticated and high-value markets, you will take ownership of the client journey from initial onboarding to ongoing relationship management and growth.The ideal candidate is a natural relationship builder, equipped with strong business acumen, technical proficiency, and a proactive, solution-oriented approach.Key ResponsibilitiesOnboarding: Develop and implement a comprehensive onboarding and activation program tailored to meet each client’s unique technical and operational requirements.Account Management: Actively oversee and manage client accounts and transactions to facilitate seamless platform adoption and utilization, minimizing risks while driving growth.Strategic Relationship Management: Cultivate and maintain robust relationships with stakeholders across diverse global markets and time zones.Client Education: Function as a trusted advisor, equipping clients with knowledge about Escrow.com’s platform features, integrations, and best practices.Cross-functional Collaboration: Partner closely with Sales, Product, Support, and Engineering teams to ensure a flawless customer experience.Growth & Expansion: Identify opportunities for upselling, cross-selling, and account expansion based on client needs and market trends.Feedback & Insights: Collect and communicate client feedback to influence product development and enhance our enterprise offerings.Required Qualifications1–2 years of experience in Technical Account Management, Solutions Engineering, or Customer Success.Demonstrated ability to manage highly customized onboarding initiatives for SMB/Mid-Market clients in complex environments.Exceptional relationship management and strategic consulting abilities.Strong business acumen with a knack for aligning complex organizations around shared objectives.Excellent communication skills, both written and verbal, with the capability to explain technical concepts to non-technical audiences.Proven experience in managing high-touch client portfolios.Track record of achieving or surpassing growth and retention targets.Able to thrive in fast-paced, evolving environments.Familiar with APIs, SaaS integrations, or technical products.Nice to HaveExperience in digital payments, SaaS, or Fintech.Familiarity with tools such as Hubspot, Apollo.io, DeskPro, Google Suite, and financial software.Knowledge of financial systems, including KYC/AML compliance.Bachelor's degree in Business, Marketing, or a related field.Success CriteriaPartnership-First Mentality: You prioritize the long-term success of clients and are dedicated to fostering meaningful partnerships.