Program Manager - Talent Processes

Asana is seeking a skilled Channel Operations Business Process Manager to join our dynamic team in Chicago. In this pivotal role, you will be responsible for optimizing our business processes related to channel operations, ensuring that we deliver exceptional value to our partners and customers. Your expertise will contribute to enhancing operational efficiency and driving growth across our channels.

Join Us in Shaping the FutureFor nearly six decades, Coates Group has been at the forefront of creating meaningful connections between leading global brands and their customers. While we take pride in our past accomplishments, we are excited about the journey ahead!As a global technology leader, we specialize in delivering dynamic, smart, and personalized customer experiences through our cutting-edge digital hardware and proprietary content management systems. Our innovative signage solutions enhance interactions with brands worldwide. If you've enjoyed ordering at McDonald’s or Dunkin’ in recent years, you've likely experienced our digital solutions firsthand. Operating in over 50 markets globally, our headquarters are located in Sydney, Australia, with nine offices worldwide.At Coates Group, we embody the values of a family-owned business while embracing the innovative spirit of a start-up. Our mission is clear: Creating Connections. Empowering Partnerships. Always Evolving. Through dedication and creativity, we have established ourselves as industry leaders, receiving multiple awards and achieving record milestones, including the largest hardware deployment in Quick Service Restaurant history.We are driven by curiosity, authenticity, and a commitment to diversity. Our team consists of thinkers, creators, challengers, and collaborators who are passionate about revolutionizing how leading brands utilize technology to enhance customer experiences.The Director of Business Process Re-Engineering will spearhead the transformation, standardization, and continuous improvement of our end-to-end business processes. This pivotal role will drive operational excellence across various key functional areas, including Sales Operations, Deployment/Installation, Supply Chain, Support Services, Finance, and International Operations. Leading a team of Business Process Specialists, you will partner with cross-functional leaders to ensure our processes are scalable, efficient, and customer-centric, aligning with the needs of major QSR clients such as McDonald's, Dunkin', and Starbucks. This role will also ensure seamless integration between hardware, software, and service delivery processes, facilitating high-quality execution, quicker deployments, and an enhanced customer experience. Additionally, you will interface across Operations & Technology, ensuring that process initiatives are effectively designed, prioritized, and embedded into our core systems to deliver sustainable and scalable commercial outcomes.

As the Senior Manager of US Channel Analytics, you will spearhead the generation of analytical insights, streamline reporting processes, and implement improvements that drive revenue growth while enhancing both customer and employee experiences. This pivotal role requires a robust understanding of data analytics, coupled with a deep knowledge of the business context surrounding the channel. Your proven leadership skills will be essential in managing teams through change and fostering a culture of excellence.Your success will hinge on your ability to leverage technology and data effectively. You will be responsible for acquiring, integrating, and utilizing new and existing data sources, which will empower your contributions to the strategic advancement of our channel operations. Hands-on experience with data acquisition and transformation using tools such as SQL, SAS, SPSS, Python, or R is crucial for guiding and developing analytical talent within your team.Key responsibilities include enabling business leaders to access data, analytics, and insights through self-service visual analytics tools while providing expert consulting to uncover actionable insights. Extensive experience with self-service BI tools like PowerBI, Spotfire, and SSRS will be highly beneficial.Your understanding of the external contact center landscape, including industry best practices and trends within the financial services sector, will allow you to bridge internal performance with external benchmarks effectively. Strong planning and organizational skills will be vital to drive long-term strategies for data acquisition, analytics, and reporting while cultivating a strong team culture and cross-departmental collaboration.You will promote a work environment that aligns with our core values of integrity, empathy, diversity, and accountability, ensuring that every team member feels valued and engaged in our mission.

City Wide Chicago Shores is on the lookout for a proactive and engaging Business Operations & Contractor Manager. This crucial position serves as the backbone of our team, overseeing daily business operations while managing a pipeline of independent contractors (ICs) who provide exceptional service to our clients.We require a dynamic and hands-on manager, not someone who simply oversees from a distance. You will thrive in an active environment, engaging in researching, calling, qualifying, interviewing, recruiting, onboarding, and supporting independent contractors daily. Additionally, you will ensure that office functions and business processes operate efficiently, with a focus on organization and integrity.If you take pride in accomplishing tasks, cultivating strong professional relationships, and are eager to help shape our culture while advancing your career, we would love to meet you.Key Responsibilities:Recruitment & Onboarding of Independent Contractors:Research, source, reach out, screen, interview, and onboard a consistent pool of highly qualified independent contractors (ICs); maintain detailed records and nurture relationships to ensure ongoing coverage.Contractor Management:Establish expectations, gather compliance and insurance documents, monitor ongoing requirements, and ensure all ICs adhere to City Wide’s operational and quality standards.Office & Business Operations:Manage office administration, assist in maintaining CRM data, oversee supplies, and keep reporting, proposals, contracts, and compliance documents updated and audit-ready.Performance Tracking & Reporting:Maintain detailed dashboards and records to provide leadership with visibility into operational and contractor statuses; proactively communicate any risks and needs.Team Communication & Culture:Collaborate with Sales, Operations, and Leadership; promote team engagement, recognition, and training events for both contractors and staff.Represent City Wide:Professional and confident representation of our brand in all interactions with contractors, clients, and partners, fostering mutual respect and loyalty by leading through action.Additional Duties:Assist the President/Owner and other teams as business needs evolve.

Overview: About AvePoint: AvePoint is a leading provider of cloud-native software solutions that empower organizations to enhance IT operations, manage critical data, and secure their digital workplaces. With over 9 million users leveraging our innovative tools, we have been recognized as a five-time Global Microsoft Partner of the Year since our inception in 2001. Headquartered in Jersey City, New Jersey, AvePoint is dedicated to fostering a culture of agility, passion, and teamwork, empowering our employees to take initiative and shape their careers with purpose. What You Will Be Doing: As the Global Channel Marketing Manager for North America and Australia/New Zealand (NA & ANZ), you will be pivotal in enhancing and broadening our channel partner ecosystem in the region. This role entails planning, executing, and refining multi-touch marketing initiatives aimed at partner recruitment, cross-selling, and upselling strategies. You will work closely with channel teams across NA & ANZ, and align with counterparts in EMEA to implement globally cohesive yet locally relevant marketing strategies.

Join protocol-cares as a Business Development and Operations Support Manager, where you will play a pivotal role in driving growth and optimizing operational processes. We seek a dynamic professional who can lead strategic initiatives and enhance the effectiveness of our business development efforts. You will collaborate closely with various teams to identify opportunities, develop strategies, and implement solutions that align with our organizational goals.

Gusto helps over 500,000 small businesses by making payroll, health insurance, retirement plans, and HR simpler. The company operates from offices in Denver, San Francisco, and New York, and aims to build teams that reflect the diversity of its customer base. Gusto’s mission is to free business owners from administrative tasks so they can focus on what matters most to them. Full-time roles at Gusto include a competitive salary, equity in the form of RSUs, and a comprehensive benefits package. Compensation depends on role, level, and location. More information can be found in Gusto’s Total Rewards philosophy. AI is central to Gusto’s operations. Team members are encouraged to use AI tools relevant to their responsibilities and to keep their skills current as technology evolves. Experience with AI will be evaluated during the interview process. Role overview Word-of-mouth drives growth for many small businesses, and Gusto’s customers are strong advocates. The Director of Customer Referral & Emerging Channels will turn this advocacy into a scalable customer acquisition strategy. This leader will oversee programs that encourage referrals, activate testimonials, and test new communication channels such as chat. AI tools will be used to identify potential advocates, personalize outreach, and detect signals that point to likely referrers. Collaboration with the AEO team is key, as this role coordinates innovative strategies across the sales funnel. The position is well suited for someone who enjoys refining existing programs and launching new ones, always with an eye on unlocking growth within Gusto’s customer community. Demand Generation Team The Demand Generation team is responsible for driving qualified leads and customer growth across all channels. They work closely with Sales, Product, and RevOps to create scalable programs that deliver measurable results. The team values experimentation and combines creative thinking with analytical rigor. The Director will lead a group of marketers focused on supporting small businesses and improving their approach to growth marketing. Locations Denver, CO San Francisco, CA New York, NY Las Vegas, NV Atlanta, GA Phoenix, AZ Toronto, ON Chicago, IL

Role overview The Director of Product Management, Digital Channels at Vericast will focus on advancing the company’s digital product portfolio. Based in Chicago, this leader will oversee strategy development and execution for digital channels, ensuring that Vericast’s offerings remain competitive and relevant. The position requires managing a team and working closely with colleagues across various departments to define a clear product vision and deliver improved user experiences. What you will do Develop and implement strategies for digital channel products Lead, support, and mentor a team of product managers Work with teams across the organization to ensure product direction is aligned Apply market research and consumer behavior insights to guide the product roadmap Impact This role directly supports clients in reaching their customers through effective digital solutions, shaping how Vericast delivers value in the digital space.

As the Head of Channel Strategy at Asana, you will spearhead the development and execution of our channel strategies, driving growth and expanding our market presence. This leadership role involves collaborating with cross-functional teams to optimize partner relationships and enhance channel performance. You will analyze market trends, identify new opportunities, and formulate strategic initiatives to maximize revenue through our channel partners.

ServiceNow is seeking a Senior Business Process Consultant with a focus on ServiceNow CRM solutions. This position is based in Chicago and centers on improving business processes for clients using the ServiceNow platform. Role overview This role involves analyzing current workflows, identifying areas for improvement, and implementing ServiceNow CRM solutions that help clients operate more efficiently. The Senior Business Process Consultant works closely with both internal teams and clients to ensure that solutions align with business goals and deliver measurable results. Key responsibilities Assess existing business processes and recommend enhancements using ServiceNow CRM tools Collaborate with clients and stakeholders to gather requirements and define project objectives Support implementation efforts and help ensure smooth adoption of new processes Contribute expertise to drive operational efficiency and support innovation initiatives Requirements Experience with ServiceNow CRM solutions Strong background in business process consulting Ability to work effectively with clients and cross-functional teams

Role Overview Sophos Ltd. is seeking a Senior Channel Account Executive in Chicago, IL. This role focuses on growing and supporting relationships with channel partners in the cybersecurity sector. The position centers on building trust, driving sales, and expanding Sophos’s reach in the market. What You Will Do Develop and maintain strong partnerships with channel organizations. Create and execute strategic plans aimed at increasing revenue and market share. Work closely with partners to identify new business opportunities and support their growth. Ensure partner satisfaction through regular communication and effective collaboration.

About AvePoint:At AvePoint, we are at the forefront of data security, governance, and resilience. Our innovative solutions provide a strong data foundation, empowering organizations worldwide to collaborate confidently. With over 25,000 clients leveraging the AvePoint Confidence Platform, we help them prepare, secure, and optimize critical data across platforms like Microsoft, Google, and Salesforce. Our extensive global channel partner network, consisting of around 5,000 managed service providers, value-added resellers, and systems integrators, ensures our solutions are accessible in over 100 cloud marketplaces. Discover more at www.avepoint.com.At AvePoint, we prioritize our people. We foster a culture of agility, passion, and teamwork, empowering you to shape your career, make an impact, and own your future. Unleash your potential with us!OverviewWe are looking for a talented and experienced Channel-Focused Product Marketing Manager to lead our efforts in promoting our innovative product offerings across various channels. You will play a critical role in developing and executing marketing strategies that drive channel engagement and customer acquisition.

What We Do At GoGuardian, we are dedicated to creating a future where every learner is equipped and motivated to tackle the world’s most pressing challenges. Our award-winning suite of educational solutions is specifically designed for K-12 institutions and is trusted by educational leaders to foster effective teaching and ensure equitable engagement while empowering educators to maintain student safety. What It’s Like to Work at GoGuardianJoining GoGuardian means becoming part of an outcomes-driven learning company committed to enhancing educational environments, one classroom at a time. You will work alongside a remote team of diverse, dedicated, mission-oriented professionals who share a common vision, are devoted to our clients, and are ready to tackle challenges together. Our team members collaborate to find solutions, learn from our experiences, and take full responsibility for their contributions. We pride ourselves on maintaining a balanced, inclusive culture that encourages everyone to bring their authentic selves to work. Discover why “I love the people here” is a phrase often echoed by our Guardians.The RoleWe seek a detail-oriented and highly effective communicator to enhance GoGuardian’s expanding channel partner ecosystem through clear and impactful communications and enablement programs. This channel-focused role is dedicated to partner readiness and sales enablement, distinct from wider marketing initiatives aimed at end customers.This position will be crucial in equipping our partners with the necessary information, tools, and resources to effectively promote and sell GoGuardian solutions. The Channel Account Manager will design and implement partner-focused communications, develop enablement materials, and support the continuous enhancement of partner training and engagement initiatives.You will collaborate closely with Channel Account Managers, Marketing, Sales Enablement, and Sales leadership to ensure that partner messaging, programs, and enablement resources are conveyed consistently and tailored specifically for the channel sales approach.Success in this role will be evaluated based on the effectiveness of partner communications, the quality of enablement resources, and the overall engagement and preparedness of GoGuardian’s partner ecosystem.This position is classified as a hybrid role, requiring candidates to be located in the Chicagoland area, with an expectation of working from CDW offices in downtown Chicago a minimum of two days per week.

Role Overview Keeper Security, Inc. is hiring a Senior Channel Account Manager focused on National Enterprise Partners. This position centers on growing revenue by developing and managing strategic channel partnerships. What You Will Do Build and strengthen relationships with key stakeholders at national enterprise partners Drive partner enablement to help partners deliver strong results for their customers Work with internal teams in sales, marketing, and product development to coordinate partner strategies with company goals Spot market opportunities and recommend ways to improve partner performance using analytical skills Who We’re Looking For Extensive experience in account management, especially within channel or partner-focused roles Strong communication skills and the ability to collaborate across departments Analytical mindset for identifying opportunities and tracking partner success Location Based in Chicago, Illinois, United States.

About Honeycomb Insurance Honeycomb Insurance is reshaping commercial real estate insurance with technology and a team-driven culture. Recognized by Dun & Bradstreet as one of the Top 10 Best Start-Up Companies to Work For in Israel and by LinkedIn as one of the Top 10 Startups in Chicago, Honeycomb operates from dual headquarters in Chicago and Tel Aviv, with five U.S. offices. The company insures over $55 billion in assets, serves more than 20 major states, and covers 60% of the U.S. population. Supported by leading investors, Honeycomb values innovation, collaboration, and a meaningful workplace culture. Role Overview: Senior Channel Marketing Manager for Independent Agents Based in Chicago, IL or Denver, CO, this role leads the growth of Honeycomb's independent agent channel. The Senior Channel Marketing Manager owns the full process of agent channel expansion, from strategy to execution. Key metrics include broker activation rates, Gross Written Premium (GWP) per agency, and submission volumes. The focus is on building and running programs that drive agent engagement and performance. Main Responsibilities Lifecycle Program Design & Management Design and manage the broker lifecycle: onboarding, reactivation, cross-selling and upselling to active agents, and re-engagement of lapsed partners. Develop and maintain lifecycle programs that support agent success and drive business growth. Establish marketing strategies for recruiting new agents, reactivating dormant relationships, cross-selling to active producers, and winning back lapsed partners. Collaborate closely with the Demand & Digital Lead to execute strategies within Honeycomb’s systems. Lead content creation, messaging, and performance measurement for agent channel marketing. What We’re Looking For Deep understanding of the commercial insurance distribution landscape, especially how independent agents operate. Insight into what builds agent trust in a new carrier and the motivations behind agent business decisions. Experience designing and managing programs across the agent lifecycle, from onboarding to reactivation and retention. Ability to drive measurable outcomes and adapt strategies based on performance metrics. Location Chicago, IL or Denver, CO

Location: Chicago, Illinois Transforming Security for DevelopersAikido is on a mission to revolutionize security tools for modern software development. Traditional security measures can hinder productivity, creating bottlenecks in release cycles. At Aikido, we prioritize developer-friendly security solutions that mitigate risks without disrupting workflows. Our focus is on automating essential tasks so teams can concentrate on what truly matters.Founded in 2022 by seasoned entrepreneurs, Aikido has secured $85 million in funding and is positioned for rapid growth. We aim to create self-securing software solutions that developers love to use. Join our dynamic team, take ownership of your work, and contribute to innovations that make a difference!As our inaugural Channel Sales Manager for the East Coast, you will spearhead the development of our channel strategy, focusing on VARs, resellers, and MSPs. This role is pivotal for generating new leads and activating partner sales to drive revenue. Collaboration with our US sales team and leadership will be key as you cultivate a pipeline from scratch, leveraging your existing network and expertise to establish Aikido as a leading player in the market.

About AvePoint: At AvePoint, we are the premier global authority in data security, governance, and resilience, dedicated to transcending conventional solutions. Our mission is to empower organizations across the globe to collaborate with confidence by establishing a solid data foundation. With over 25,000 clients relying on the AvePoint Confidence Platform, we facilitate the preparation, security, and optimization of vital data across various collaboration platforms, including Microsoft, Google, Salesforce, and more. Our expansive global channel partner network comprises approximately 5,000 managed service providers, value-added resellers, and systems integrators, with our innovative solutions available in over 100 cloud marketplaces. Discover more about us at www.avepoint.com. We are dedicated to investing in our employees, fostering a culture of agility, passion, and teamwork. At AvePoint, you are empowered to shape your career, create significant impacts, and seize (y)our future. Unleash the power of you! About the Role: Are you eager to apply your technical skills and customer engagement abilities in the fast-paced tech industry? This role provides an incredible opportunity for you to thrive as a pre-sales professional, working with cutting-edge software solutions. We offer ongoing training and mentorship to guide you on your path to becoming a successful sales engineer. What You Will Be Doing: In your pivotal role as the technical lead, you will collaborate closely with our partner account managers throughout the sales lifecycle of our Elements/Channel business. This consultative position will allow you to drive the closure of new deals by delivering compelling technical presentations of AvePoint's solutions and providing essential pre-sales support to both potential and returning partners and clients.

Join our dynamic global team of retail visionaries at CLIENT, where we specialize in Multi-Channel Retailing, eCommerce, Customer Analytics, and Merchandising. As part of the Retail Center of Competence, you will be instrumental in shaping solutions and transformative programs that guide retailers on customer-centric journeys worldwide.As an Associate Partner, you will play a critical role in driving consulting sales across Retail Multi-Channel, eCommerce, and Order Management initiatives. You will lead technology, process, and strategic change engagements for CLIENT's extensive retail clientele both in the U.S. and internationally.Key Responsibilities:Project Leadership: Provide direction across all phases of large, complex projects, managing functional and cross-organizational teams effectively.Sales & Proposal Management: Collaborate with clients to define project vision and objectives. Guide proposal teams in developing project scopes and solutions while adhering to quality assurance standards.Project Delivery: Facilitate the transition from sales to delivery, leading sessions and presentations with client executives. Identify and secure additional opportunities for engagement.Knowledge Management: Ensure the effective utilization and collection of intellectual capital throughout engagements.People Management: Mentor junior consultants and support their development within the proposal team and delivery roles.Relationship Management: Cultivate strong relationships with client executives, establishing credibility from the outset.Competency: Be recognized as a subject matter expert in your field and CLIENT's offerings.Retail Community Engagement: Actively contribute to the creation, protection, and reuse of CLIENT's intellectual capital by participating in forums, conferences, and knowledge-sharing initiatives.This position may require frequent international travel.Candidates must reside within a reasonable commuting distance (typically 50 miles or less) from major U.S. cities including Atlanta, GA; Boston, MA; Charlotte, NC; Chicago, IL; and others.

About AlphaSense: AlphaSense is the premier platform that empowers leading companies to eliminate uncertainty from their decision-making processes. Utilizing cutting-edge AI technology, we provide actionable insights from a reliable repository of information. Our extensive library encompasses both public and private data sets, including equity research, company filings, event transcripts, expert calls, news articles, trade journals, and proprietary research content.In 2024, AlphaSense's acquisition of Tegus enhances our shared goal of enabling professionals to make informed decisions through advanced market intelligence. This collaboration will drive growth, spur innovation, and expand content offerings, allowing users access to even more thorough insights across diverse data sources. Trusted by over 6,000 enterprise clients, including a significant portion of the S&P 500, AlphaSense was founded in 2011 and is headquartered in New York City, with a global workforce of over 2,000 employees and multiple offices worldwide. We invite you to join our dynamic team!About the Team:Our team collaborates closely with the Directed Content and 1x1 Call Services groups to provide timely channel checks and customer interviews that unveil real-time demand signals, competitive behaviors, and purchasing trends across key industry sectors. By pinpointing the right operators, distributors, or end-customers and engaging them at strategic moments, we equip investors with unique, actionable insights.The Channel & Customer Research (CCR) team delivers scalable primary research, offering real-time insights into corporate performance and industry landscapes. Through structured interviews with distributors, resellers, suppliers, consultants, and other partners, CCR captures the viewpoints of professionals directly involved in market activities. Leveraging AlphaSense's AI Interviewer technology, CCR continuously conducts and scales structured expert interviews, enhancing coverage while ensuring consistency and analytical precision. Covering hundreds of companies across major sectors, CCR provides investors and corporate clients with continuous updates on demand trends, competitive strategies, and evolving market conditions.About the Role:As a Channel and Customer Research Analyst, you will be an integral part of our CCR team, executing structured research projects that generate key insights into market behavior.

Flywheel Digital seeks a Business Manager based in Chicago, Illinois. This role centers on guiding strategic projects and strengthening client relationships. Role overview The Business Manager leads efforts to improve operational processes and deliver results for clients. Building and maintaining partnerships with clients is a key part of the work. Key responsibilities Lead and manage strategic projects from planning through execution Identify ways to improve operations and drive efficiency Develop and nurture strong partnerships with clients Support clients in reaching their business objectives Location This position is based in Chicago, Illinois.