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Program Manager / Training Lead

CGS FederalChicago, IL
On-site Full-time

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Experience Level

Manager

Qualifications

- Proven experience in training design and implementation.- Strong collaboration skills and ability to work well with diverse teams.- Excellent communication skills, both written and verbal.- Familiarity with training technologies and methodologies.- Ability to manage multiple priorities and meet deadlines.

About the job

As a Program Manager / Training Lead at CGS Federal, you will play a pivotal role in designing, developing, and delivering effective training solutions for both internal and external stakeholders, particularly for a governmental client.

At CGS Federal, we are committed to bringing together talented, inspired, and innovative individuals to tackle some of the most pressing challenges faced by the government using advanced technology. We are looking for candidates who are passionate about driving government innovation, value teamwork, and proactively address the needs of others. Our company fosters a supportive environment that encourages professional development through a variety of learning opportunities.

Key Responsibilities:
- Collaborate with the transformation readiness team to review and finalize training plans.
- Design, develop, and conduct impactful, role-specific training sessions as outlined in the VCF Transformation Training Plan, utilizing test scenarios and myVCF system materials provided by the system integrator.
- Create and deliver substantive training focused on end-to-end claims lifecycle processes for VCF staff. This includes developing curriculum and standardized materials related to claim review, administration, quality control, and payment procedures, with input from VCF subject matter experts who will co-deliver the training.
- Develop user-friendly graphics and communication materials for How-To Guides, website content, and other media to educate the public, law firms, and VCF staff on VCF Transformation and associated changes.
- Work closely with the VCF team and system integrator to support staff during the transition and ensure a successful implementation of the new claims review and operational processes.

About CGS Federal

CGS Federal is at the forefront of innovative solutions for government challenges. We pride ourselves on assembling a team of creative and motivated professionals dedicated to utilizing advanced technologies to support government operations. Our culture emphasizes collaboration, growth, and a commitment to excellence in service.

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