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Program Manager - Workforce Management at Rover | Seattle

Hybrid Full-time

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Experience Level

Manager

Qualifications

Role Overview:The Program Manager for Workforce Management (WFM) will play a crucial role in supporting our global operations. Your expertise in end-to-end WFM processes, including forecasting models, capacity planning, scheduling, and real-time management, will be essential in collaborating with our operations leaders. Together, you will identify high-impact opportunities for business growth and drive strategic initiatives forward. We seek an individual with a strong aptitude for generating precise forecasts and schedules that effectively scale our operations. This pivotal role is essential for delivering an exceptional customer experience while ensuring sustainable workloads for our dedicated agents. Over time, you will evolve into a trusted business partner, providing timely and relevant information to facilitate decision-making and optimize operational efficiency.

About the job

About Us:
Are you looking to make a meaningful impact? Join our team at Rover, where we blend work and play!

At Rover, we believe everyone deserves the unconditional love of a pet. Our mission is to simplify the pet parenting experience. Since our inception in 2011, our Rover app and website have connected pet parents with caring pet sitters and dog walkers across the United States, Canada, and Europe. We empower our community of dedicated pet care providers to manage their businesses with the robust support of a global company.

Headquartered in Seattle, Washington, we collaborate closely with teams in Barcelona, San Antonio, Spokane, and various remote locations. Recognized as one of the 100 Best Companies to Work For by Seattle Business Magazine and Washington’s Best Workplaces by the Puget Sound Business Journal, Rover prides itself on being an agile, fast-growing company led by professionals from some of the world’s most esteemed tech firms.

We value our furry employees just as much as our human ones. Our commitment extends beyond enhancing the pet parenting experience—we strive to create a diverse, inclusive, and welcoming community, starting with our staff.

This is a hybrid role, requiring a minimum of two days per week in our Downtown Seattle office on Mondays and Thursdays. Candidates must be based in the Greater Seattle Area or willing to relocate.

About Rover, Inc.

Rover, Inc. is a leading platform that connects pet parents with trusted pet care providers, ensuring every pet has access to love and care. Recognized for our outstanding workplace culture and rapid growth, we are committed to fostering a diverse and inclusive environment.

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