Project Manager - Operations

PPRO is looking for an Associate Technical Operations Engineer based in Sao Paulo. This role supports the technical operations team and helps ensure systems run smoothly and services remain reliable. Key responsibilities Assist with monitoring and maintaining system functionality to keep operations stable. Support troubleshooting efforts when technical issues occur, contributing to quick resolutions. Collaborate with team members to uphold operational standards and maintain technical quality. Location This position is based in Sao Paulo.

Gigs builds a platform that helps technology companies add global mobile connectivity to their products. The company simplifies telecom integration for platforms in sectors like fintech and HR, letting them offer mobile services without the usual complexity. Backed by nearly $100 million from investors such as Ribbit Capital, Google, and Y Combinator, Gigs operates with a team of about 100 people across the US and Europe. Team members come from companies like Stripe, Airbnb, and Shopify, working together to solve technical and regulatory challenges in telecommunications. Our core values Speed: We move quickly, set ambitious deadlines, and treat each week as important. Ownership: Team members are empowered to solve problems directly, without waiting for approval. Customer focus: Our work centers on helping customers succeed. Adaptability: We value sound judgment and intuition, especially when making decisions with incomplete information. Critical thinking: We challenge assumptions and look for the reasons behind established practices. Role overview Gigs is expanding into Brazil, and this Senior Business Operations Associate position is central to that effort. The strategic groundwork is in place, priorities are set, and the focus now shifts to executing across several complex projects. This role works closely with the Brazil lead, supporting execution on a range of high-impact and sometimes ambiguous initiatives. Responsibilities include moving between business development negotiations, product launches, and operational strategy as priorities shift.

About Our Team: The Technical Support Engineering team at Axonius is integral to our customer success stories. We specialize in delivering expert guidance while resolving intricate technical issues efficiently. Our team thrives on collaboration and embraces a culture of innovation, always aiming for excellence in customer service and robust relationships. Operating in a global landscape, we are dedicated to continuous improvement and teamwork.Key Responsibilities:Serve as the primary contact for all assigned support tickets.Act as an escalation point for both the Technical Support and Technical Account Management teams.Analyze and troubleshoot incidents with a focus on achieving one-touch resolutions.Interpret customer inquiries regarding product usage and provide prompt, detailed responses.Document comprehensive escalation notes for issues requiring senior engineering intervention.Conduct routine follow-ups and manage tickets through email and our case management system.Maintain and enhance the internal and external knowledge bases.Engage with customers and internal teams about existing tickets and identify recurring issues.Provide constructive feedback to management for process and procedure enhancements.

P-1412 Note: this is a hybrid role and requires ~3 days in the office in São Paulo-SP. Job Overview: Join our dynamic Platform Support team as a Senior Technical Solutions Engineer with over a decade of experience. In this pivotal role, you will deliver outstanding support for our Databricks Data Intelligence platform, tackling intricate technical challenges and ensuring the flawless operation of our data solutions. As a frontline engineer, you will serve as the key contact for critical issues, collaborating closely with both internal teams and clients to swiftly resolve high-stakes problems and foster platform enhancements. Key Responsibilities: Frontline Support: Act as the primary technical point of contact for escalated issues related to the Databricks Data Intelligence platform, providing expert-level troubleshooting, diagnostics, and resolution for complex system performance and reliability challenges. Customer Interaction: Engage directly with customers to comprehend their technical issues and requirements, delivering timely, clear, and actionable solutions to uphold high levels of customer satisfaction. Incident Management: Lead the resolution of high-priority incidents, coordinating with various teams to address and mitigate issues swiftly, while conducting thorough root cause analyses and developing preventive measures. Collaboration: Partner with engineering, product management, and DevOps teams to share insights, identify recurring issues, and drive improvements to the Databricks Data Intelligence platform. Documentation and Knowledge Sharing: Create and maintain comprehensive documentation on support procedures, known issues, and solutions. Contribute to internal knowledge bases and develop training materials for fellow support engineers. Performance Monitoring: Monitor and analyze platform performance metrics to identify potential issues proactively. Implement optimizations and enhancements to improve platform stability and efficiency. Platform Upgrades: Oversee the deployment of upgrades and patches for the Databricks Data Intelligence platform, ensuring minimal disruption to services and maintaining system integrity. Innovation and Improvement: Stay updated with industry trends and advancements to continually enhance our platform.

P-993 Mission As a Senior Data & AI Technical Solutions Engineer, you will play an essential role in assisting our clients with debugging and maintaining stable production data pipelines, AI workflows, and more using the Databricks platform. You will become proficient in several product areas by advising a diverse range of customers and use cases across these technologies. Collaboration with various teams at Databricks is key to delivering an exceptional customer experience, whether working with product engineering teams or technical account managers. Technical Solutions Engineers (TSEs) are recognized for their proven experience in production troubleshooting and optimization, ensuring our customers' workloads operate smoothly and meet their strategic goals using the Databricks platform. Reporting to a TSE manager, you will be part of a renowned global support engineering organization celebrated for its technical expertise and commitment to outstanding customer service. The impact you will have: Serve as the initial contact for customer production challenges, providing analysis, troubleshooting, and resolution for data engineering and AI workloads. Conduct in-depth code-level analysis of customer workloads to resolve issues related to Databricks products, including Spark core internals, Spark SQL, Delta, DLT, and Model Serving. Deliver exceptional customer support—demonstrate knowledge and empathy in communications via email and video, act urgently to find solutions, effectively manage escalations during incidents, and proactively work to prevent future issues for customers. Contribute to making Databricks products easier to use and enhancing the stability of customer production environments by working collaboratively with Engineering and Backline Support teams to identify areas for product enhancements. Develop expertise in deploying systems in Databricks and share your knowledge by contributing to wikis and other technical documentation for internal and external use by customers and partners.

Datadog is looking for a Technical Support Engineer II to join the team in Sao Paulo, Brazil. This role centers on helping customers make the most of Datadog’s monitoring and analytics platform. Daily work includes troubleshooting technical issues, answering questions about the product, and guiding users through different features. Key responsibilities Investigate and resolve complex technical problems for clients using the Datadog platform Collaborate with engineering teams to escalate and address product-related challenges Support customers by explaining features and sharing best practices Uphold Datadog’s standards for high-quality customer service Location This position is based in Sao Paulo, Brazil.

Join Megaport as a Technical Support EngineerAt Megaport, we are redefining the tech landscape as the global frontrunner in Network as a Service (NaaS). Our innovative solutions revolutionize how businesses connect to the cloud, data centers, and one another. As a publicly traded company on the Australian Stock Exchange, we collaborate with industry giants such as Amazon, Microsoft, Google, Oracle, and IBM. With our headquarters in Brisbane and a talented team of over 400 professionals spanning Asia-Pacific, Europe, and the Americas, we foster a collaborative, supportive, and enjoyable work environment.Our Team CultureWe pride ourselves on being a diverse team of innovators and problem solvers. Here, collaboration takes precedence over hierarchy, curiosity drives our progress, and every team member’s input is valued. While we approach our work with seriousness, we also believe in having fun. Our global vision requires seamless teamwork across time zones, and we trust each other to uphold our values without sacrificing our ethical standards. Most importantly, our customers are at the heart of everything we do.We actively promote diversity in tech and encourage candidates from all backgrounds to apply, even if you don't meet every requirement.Your RoleAs a Technical Support Engineer (TSE), your primary responsibility will be to deliver outstanding customer support to our global clientele, ensuring an exceptional experience with each interaction. You will act as the initial point of contact for customers seeking technical assistance or support related to their accounts, providing timely, precise, and professional responses through various communication channels including phone and web-based platforms.Your role will involve troubleshooting and resolving a variety of technical networking issues, guiding customers through service configurations, and collaborating with internal teams to expedite issue resolution. Your ability to convey complex technical concepts clearly—both verbally and in writing—will be vital in sustaining customer trust and satisfaction. Additionally, you will document cases meticulously, contribute to our internal knowledge bases, and identify opportunities to enhance processes and the overall customer experience.In this fast-paced, global environment, you will need to manage competing priorities, think critically under pressure, and work autonomously. This role requires a commitment to customer satisfaction and a proactive approach to problem-solving.

This position is a hybrid role requiring 3 days in our São Paulo office. As a Senior Technical Solutions Engineer at Databricks, you will play a crucial role in delivering exceptional technical support for issues related to the Databricks Platform. Your expertise will guide customers through their journey with Databricks, helping them harness the full potential of our unified analytics platform to achieve their strategic objectives. From addressing fundamental technical queries to navigating complex architectural challenges across the expansive Big Data ecosystem, you will be the go-to expert. You will report directly to the Senior Manager of Technical Solutions. Your Impact: Troubleshoot and resolve intricate customer issues associated with the Databricks platform. Offer best practice guidance for custom solutions developed by Databricks clients. Provide actionable recommendations to enhance performance in client-specific environments. Assist in resolving issues related to third-party integrations within the Databricks ecosystem. Collaborate with engineering and escalation teams to ensure customer issues and requests are addressed efficiently. Contribute to the development and upkeep of company documentation and knowledge articles. Act as a strong advocate for customer needs. Advance your knowledge of AWS/Azure and the Databricks platform through continuous learning and training initiatives. Participate in on-call rotations, both during weekends and weekdays. Be a trailblazer in our Databricks São Paulo office. What We Seek: A minimum of 4 years of experience in designing, building, testing, and maintaining applications using Python, Java, or Scala, with a strong emphasis on Python expertise. Proficient experience with SQL-based databases. Solid Linux/Unix administration skills. Hands-on experience with AWS, Azure, or GCP. Exceptional English communication skills, both written and verbal. Experience in a Distributed Big Data Computing environment. A technical degree or equivalent experience.

Role Overview Lalamove is looking for an Operations Lead to help shape and improve logistics services in Sao Paulo. This position manages daily operations, focusing on efficient processes and high-quality service. What You Will Do Oversee day-to-day operations to maintain smooth and reliable service delivery Work with teams across different functions to put new strategies into practice Find ways to improve operational performance and support business growth Support efforts to boost customer satisfaction through operational improvements Location This role is based in Sao Paulo.

Role Overview Binance is hiring a Technical Lead based in Sao Paulo, Brazil. This role focuses on guiding technical projects in the cryptocurrency and blockchain sector. The Technical Lead shapes technical direction, supports engineers, and helps drive technology initiatives to completion. What You Will Do Guide technical strategy and decisions for projects in the blockchain and crypto space Mentor and support engineers on the team Oversee the execution of technology initiatives to ensure smooth delivery Location This position is based in Binance's Sao Paulo office in Brazil.

Join Datadog as a Commercial Sales Engineer, where you will play a vital role in qualifying and securing customer opportunities. Your technical acumen will shine as you deliver engaging sales presentations, product demonstrations, and assist in technical evaluations (POCs). In this role, you’ll collaborate closely with the product team to relay customer feedback and help prioritize new features. Additionally, you will engage with various teams to address customer concerns, escalate technical issues, and represent our brand with pride. If you are eager to join a dynamic and passionate team with unlimited growth potential, we invite you to connect with us!At Datadog, we value a vibrant office culture that fosters relationships, collaboration, and creativity. We embrace a hybrid workplace model to help our Datadogs achieve a balanced work-life harmony.

Since 2011, General Assembly has revolutionized the careers of tens of thousands through innovative, hands-on education in the most sought-after skills of today. Featured in esteemed publications such as The Economist, Wired, and The New York Times, GA provides training in web development, data analytics, design, business acumen, and more, available both online and at campuses across the globe. Our expansive professional network includes over 60,000 alumni — and the number is continually rising. Beyond advancing individual careers, GA assists organizations in nurturing top-tier tech talent and fostering innovation through strategic learning initiatives. More than 21,000 employees from prestigious companies worldwide have enhanced their digital skills through our upskilling and reskilling programs. GA has also earned recognition as one of Deloitte’s Technology Fast 500 and has been hailed by Fast Company as a leader in World-Changing Ideas as well as the #1 Most Innovative Company in Education.General Assembly is at the forefront of crafting practical solutions to one of the most significant challenges of our era - the future of work. Acknowledged by organizations like The World Economic Forum, BCG, and the OECD, these substantial challenges are met with genuine solutions from only a few companies. In this position, you will engage daily with corporate leaders who depend on GA to implement these solutions within their future workforce. About the RoleAs the Director of Revenue Operations at General Assembly, you will take on a strategic leadership role, responsible for developing and scaling the systems, processes, and infrastructure that drive our go-to-market (GTM) strategy. You will collaborate across Sales, Marketing, Client Success, Finance, and HR to enhance operational excellence, accelerate revenue growth, and provide clear insights into performance throughout the revenue lifecycle.This position is perfect for a highly analytical, collaborative, and systems-focused operator who thrives in dynamic, high-growth settings.

As an Enterprise Sales Engineer at Datadog, you will leverage your technical expertise to engage customers through captivating sales presentations, impactful product demonstrations, and comprehensive technical evaluations (Proofs of Value). We value a collaborative and creative office culture at Datadog, and our hybrid workplace model ensures that our team members can achieve a harmonious work-life balance. Key Responsibilities: Collaborate with the Sales team to effectively communicate Datadog’s value proposition, vision, and strategy to prospective clients. Lead technical engagement with customers during the trial phase, addressing any concerns to showcase Datadog’s value. Successfully close complex opportunities using advanced technical skills, competitive knowledge, and credibility. Deliver engaging product and technical presentations to potential clients. Maintain detailed records and feedback in the CRM system regarding customer insights, both wins and losses. Actively communicate and collaborate with customers and Datadog’s business and technical teams to relay product feedback and competitive insights. Who You Are: Passionate about educating customers on observability risks relevant to their business, capable of developing and executing evaluation plans. Possess strong written and verbal communication skills, with the ability to articulate both the business benefits and technical advantages of our solutions.

CSQ127R332At Databricks, we empower our clients to tackle complex data challenges using our innovative Data Intelligence platform. As a Scale Solution Engineer, you will play a pivotal role in guiding customers through their onboarding journey. You will collaborate closely with clients to facilitate the deployment of Databricks within their production environments and accelerate the adoption of its features.Your Impact:Ensure a seamless experience for new customers by providing essential technical support at the onset of their journey.Become a knowledgeable expert on the Databricks Platform, assisting customers in making informed technical choices.Manage multiple customer accounts simultaneously, delivering tailored technical solutions.

dLocal enables global enterprises to collect payments across 40 emerging markets. The platform supports leading brands in improving conversion rates and expanding payment reach. As both a payment processor and merchant of record, dLocal helps clients access some of the world’s fastest-growing regions. The team includes over 1000 people from more than 30 countries. Work here centers on curiosity, customer focus, and building practical solutions. The company values international experience and collaboration across diverse backgrounds. Role overview This Site Reliability Engineer (SRE) - Technical Referent role is based in Sao Paulo. The focus is on designing, implementing, and maintaining a centralized observability platform, with OpenTelemetry (OTEL) as the core technology. The SRE will work closely with teammates on applications that support high-profile clients, including Netflix, Amazon, Nike, and Facebook. What you will do Design and build observability solutions using OpenTelemetry. Maintain and improve the centralized monitoring platform. Collaborate with engineers to support mission-critical applications. Automate support and response processes where possible. Key questions you will address Which data is vital for monitoring system performance? How can this data be effectively collected? What patterns in the data offer actionable insights? Who should receive alerts when systems malfunction? Are there systems that need more data for better reliability? This position involves designing systems and processes that provide answers to these questions and support automated solutions wherever feasible.

Join Payoneer as a Revenue Operations Lead, where you will be at the forefront of optimizing our revenue processes and driving strategic growth initiatives. In this pivotal role, you will collaborate with cross-functional teams to enhance operational efficiency, improve data accuracy, and implement best practices that support our revenue goals.

Join AECOM as an Operations Counsel, where you will play a pivotal role in providing legal support for our operations. You will be tasked with ensuring compliance with regulations and advising on various operational matters. This position requires a deep understanding of legal frameworks and the ability to communicate effectively with internal teams.

Role Overview Syngenta Group is looking for a Senior Technical Recruiter based in Sao Paulo to drive talent acquisition efforts across North America and Europe. This role focuses on sourcing, interviewing, and onboarding skilled technical professionals to support ongoing innovation and growth. What You Will Do Partner with hiring managers to understand team needs and define recruitment plans tailored to each role. Source, engage, and assess technical candidates for positions in North America and Europe. Manage the full recruitment cycle, from initial outreach through onboarding. Build strong relationships with candidates and internal stakeholders to ensure a positive hiring experience. What We Look For Experience recruiting technical talent, ideally across multiple regions. Strong skills in candidate sourcing, interviewing, and onboarding. Ability to collaborate with hiring managers and adapt to different hiring needs. Clear communication and relationship-building abilities.

At Coupa, we revolutionize how businesses manage their spending through our cutting-edge community-driven AI and our renowned total spend management platform. Our Coupa AI harnesses insights from trillions of dollars in direct and indirect spending across a vast global network of over 10 million buyers and suppliers. We equip you with the tools to forecast, recommend, and automate more intelligent and profitable business decisions that enhance operational margins.Why Consider a Career with Coupa? Innovative Technology: Join us at Coupa where innovation is at the core of our mission, enabling customers to achieve unparalleled efficiency and visibility in their spending processes. Team-Oriented Environment: We prioritize collaboration and teamwork, fostering a culture built on transparency, openness, and a collective drive for excellence. Global Influence: Be part of a company where your contributions have a significant global impact on our clients, business, and colleagues.Discover more about our culture on the Life at Coupa blog and hear firsthand from our employees about their experiences with us.The Role of an Associate Solution Advisor at Coupa As an Associate Solution Advisor for our Customer Growth team, you will serve as a crucial connector between the Coupa Platform and our existing clients in the US West Coast. Operating from São Paulo and aligning with Pacific Time hours, you will collaborate with our sales teams to identify customer challenges and propose innovative solutions that foster growth. Your communication skills and the power of AI will be instrumental in assisting our clients to optimize their profitability, productivity, and efficiency.