Proposal Engineer

NiCE CognigyGermany - Remote

Remote Full-time

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Experience Level

Experience

Qualifications

We are looking for candidates with a background in engineering, business administration, or a related field. Strong analytical skills, exceptional communication abilities, and experience in bid management or proposal development are essential. Familiarity with customer service solutions and AI technologies will be an advantage.

About the job

About NiCE Cognigy

NiCE Cognigy is a leading global provider of AI-powered customer service solutions, enabling businesses to deliver outstanding, human-like customer experiences on a large scale. Our advanced conversational AI technology, combined with enterprise-level reliability, supports some of the most complex customer environments worldwide.

To facilitate our ongoing growth, we are seeking a skilled Proposal Engineer to craft high-quality, competitive proposals for substantial and intricate deals.

Your Role

As a Proposal Engineer at NiCE Cognigy, you will be instrumental in developing winning proposals and maintaining excellence throughout the bidding process. You will collaborate with cross-functional teams, oversee the entire bid lifecycle, and ensure customer needs are converted into persuasive, high-quality proposals.

Your Responsibilities

Assist in creating proposals for large and complex deals, from opportunity qualification to submission.
Examine tender and RFP documents to thoroughly comprehend customer requirements, expectations, and evaluation criteria.
Organize and manage bid processes, ensuring on-time and on-budget delivery of proposals.
Guarantee that all customer-facing documents are complete, consistent, and compliant.
Become familiar with internal tools, procedures, and governance frameworks.
Lead and facilitate bid-related workshops and meetings, ensuring clear documentation and follow-up on outcomes.
Support the preparation and execution of internal bid reviews, involving all necessary support units.
Contribute to successful outcomes throughout all stages of the offer process.
Encourage knowledge sharing and continuous improvement of bid management processes.
Proactively identify and implement best practices for quality assurance and further development of processes.

About NiCE Cognigy

NiCE Cognigy specializes in innovative AI-driven customer service solutions, focusing on delivering exceptional, human-like interactions. We pride ourselves on our commitment to quality and customer satisfaction, enabling enterprises to effectively manage complex customer environments.

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