Quality Analyst Position in Bangalore

Valuestream Business Solutions Pvt LtdBangalore

On-site Full-time

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Experience Level

Entry Level

Qualifications

Eligibility Criteria:Qualification: PUC/Diploma/Any Graduation/Any Post GraduationLocation: KoramangalaAge Limit: Below 30 yearsExperience: Minimum 6 months as a Quality Analyst

About the job

Dear Candidates,

We are excited to announce openings for the role of Quality Analyst at our Bangalore office. If you are passionate about ensuring quality and compliance in customer interactions, we invite you to join our team. Interested candidates can walk into our office during the specified interview schedule.

INTERVIEW DATES: 22nd July 2022 to 26th July 2022

INTERVIEW TIMING: 10:00 AM to 1:00 PM

Contact Person: Sridevi (9945764799)

Role & Responsibilities:

Conduct quality reviews of telephonic and chat conversations to ensure adherence to quality service standards and identify areas for improvement.
Audit inbound and outbound sales calls and correspondence, observing performance, techniques, and adherence to established guidelines.
Ensure compliance with established guidelines and initiate corrective measures when necessary.
Provide coaching and constructive feedback based on audit findings to associates, fostering their professional growth.
Ability to train and coach team members effectively.
Demonstrate strong logical reasoning and problem-solving skills.

About Valuestream Business Solutions Pvt Ltd

Valuestream Business Solutions (VBS) is a leader in the Business and Knowledge Process Outsourcing sector. Our team consists of experienced professionals dedicated to delivering exceptional customer experiences by integrating top talent with innovative technology.

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Quality Analyst Position in Bangalore

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About the job

About Valuestream Business Solutions Pvt Ltd

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