About the job
- Assist in the upkeep of inspection data and quality metrics for the company.
- Leverage Oracle and Microsoft Office to generate, publish, and disseminate daily, weekly, monthly, and annual reports on production and quality performance. Support the maintenance of production scrap reports for cell team metric meetings.
- Perform data entry for serial numbers and transactions related to buses sold, in-transit, and delivered to facilitate invoicing for the Finance department. Aid in coordinating milestone payments with Finance and prepare bus packets for delivery, ensuring they are ready for the driver.
- Oversee the organization, archiving, and retrieval of production books and quality assurance documents, adhering to New Flyer’s Document Retention Standards.
- Conduct research using historical quality data to aid investigations of current and incoming issues. Retrieve information on previous installations, rejects, and Oracle data to support ongoing projects and gather information for warranty or recall notices.
- Contribute to the company-wide 5S program by conducting 5S audits within the plant.
- Plan, schedule, and lead the Anniston ISO Internal Validation Audit, including organizing supporting documents and securing auditor commitments from cross-functional teams. Travel to other NFI locations to support additional audits as necessary.
- Coordinate with property inspectors and assist in the upkeep of the property inspector’s office.
- Work with the customs coordinator to obtain pricing information for coaches and ensure customs documentation is processed correctly for coaches shipped to Canada. Collaborate with port authorities for ferry loading during transit.
- Prepare all necessary documentation for bus deliveries.
- Coordinate and schedule bus shipments through both drive-away services and truck transport for zero-emissions buses. Facilitate the loading process with production support and communicate delivery details to CPM. Maintain the sold-not-shipped report and track all conditions that need to be fulfilled prior to shipment.
- Act as the point of contact for initial breakdown calls from drivers or through ERSA. Assist ERSA in locating repair garages and towing services, follow up on in-delivery repairs, and connect repair facilities with NFI subject matter experts for assistance.
- Review breakdown invoices and recommend payment approvals in collaboration with ERSA Roadside Assistance Coordinators.
- Serve as the Travel Coordinator for the QA department across all facilities, managing flight schedules, hotel bookings, car reservations, and providing completed travel itineraries.
