Quality Assurance Specialist

Role Overview Mercury is hiring an Onboarding Quality Control Specialist. This position focuses on improving the onboarding process for new clients. The main goal: make sure every onboarding step meets high quality standards from start to finish. What You Will Do Review onboarding procedures to confirm accuracy and completeness Work with teams across the company to identify and fix process gaps Help maintain a smooth, consistent experience for new clients Support efforts to improve client satisfaction during onboarding Location This role can be based in San Francisco, CA, New York, NY, Portland, OR, or remote within the United States.

About VSCO VSCO (pronounced vis–co) is an all-encompassing photography platform that provides editing tools, portfolio sites, client workflows, and a vibrant community for photographers. We empower creators to refine their skills, expand their networks, and establish their photography businesses on their own terms. At VSCO, we are dedicated to helping photographers transition to professional status, whether they are landing their first paid gig or scaling an established practice. Our mission is clear: to bridge the gap between the creative aspirations of photographers and the confidence, resources, and community support they require to realize their dreams. We are on the lookout for motivated individuals who are eager to elevate our company mission. Our employees have the chance to make a significant impact, and we believe that collaboration leads to superior outcomes. To learn more about our company culture and what it’s like to work at VSCO, please visit our Careers Page. About The Role VSCO is in search of an energetic Sales and Onboarding Specialist who will be instrumental in driving pipeline generation and facilitating new customer activation during a pivotal growth phase for our creative business tools. You will be responsible for creating a qualified pipeline through outbound prospecting and effective inbound follow-up while ensuring new customers successfully launch and derive value from their experience early on. As a Sales and Onboarding Specialist, you will act as both a revenue driver and a trusted advisor for new clients. Your exceptional communication skills will enable you to identify needs, articulate value propositions, and advance opportunities with focus and urgency. You will approach onboarding with the same diligence as pipeline creation, ensuring that every customer interaction is thoughtful, organized, and results-oriented. Through meticulous documentation and discipline, you will foster clarity across teams and ensure seamless transitions. Above all, your passion for VSCO’s community and its growth is paramount. Your Daily Responsibilities Generate pipeline through strategic outbound and inbound efforts, developing qualified opportunities via targeted prospecting and prompt follow-up. Conduct research on accounts and stakeholders to tailor outreach and uncover business needs, urgency, and compatibility. Schedule qualified meetings with prospects, ensuring a smooth onboarding process.

Role Overview reevo is hiring a Builder - Onboarding and Implementation Specialist in San Francisco. This role centers on guiding clients through onboarding and ensuring smooth adoption of reevo’s solutions. The Builder acts as a key partner for clients, supporting them from first integration through to full use of the product. What You Will Do Support clients during onboarding, answering questions and addressing challenges as they arise. Work closely with clients to help them integrate reevo’s technology into their workflows. Develop and maintain strong relationships, ensuring clients feel confident and informed throughout implementation. Collaborate with internal teams to refine onboarding processes and share client feedback. Who We’re Looking For Enthusiastic about technology and committed to client success. Comfortable working with others to solve problems and improve processes. Enjoys a collaborative atmosphere and adapts well to change.

Role overview Luster National is forming a talent pool of Document Control Specialists in anticipation of future large-scale civil infrastructure projects in San Francisco, CA. These projects may involve highways, roads, bridges, transit systems (bus and rail), international airports, or water sector work. This is not an immediate vacancy. Instead, joining the pool ensures early notification when new project needs arise. What you will do Maintain and organize project documentation at every stage, focusing on accuracy, version control, and ensuring documents are accessible when needed. Application process Applications are reviewed on a rolling basis. Interviews may occur before specific roles open. Candidates selected for the pool will be contacted when suitable project opportunities become available.

Our MissionAt Altos Labs, we are dedicated to restoring cell health and resilience through innovative cell rejuvenation techniques aimed at reversing diseases, injuries, and age-related disabilities.For more information, visit our website at altoslabs.com.Our ValueOur core value is simple yet profound: Everyone Owns Achieving Our Inspiring Mission.Diversity at AltosWe understand that diverse perspectives are essential for scientific innovation and progress. At Altos, we bring together exceptional scientists and industry leaders from across the globe, all working towards a common goal. We prioritize a culture of Belonging, ensuring that every employee feels valued for their unique insights. We are collectively responsible for fostering a diverse and inclusive workplace.Your Role at AltosThe Altos Institute of Medicine is at the forefront of developing groundbreaking medicines based on our extensive research into cell health and programming. We are on the lookout for a seasoned leader in analytical development and quality control to join our Technical Operations team as the Head of Analytical Development and Quality Control. In this pivotal role, you will thrive in a fast-paced, collaborative environment, engaging closely with the Institutes of Science and working across multiple therapeutic areas. You will spearhead analytical development and quality control for our diverse Altos programs, which encompass protein and antibody therapeutics, small molecules, antisense oligonucleotides, mRNA, and AAV gene therapies.

At Olema Oncology, we are committed to pioneering innovative treatments for breast cancer and beyond. Our flagship product, palazestrant (OP-1250), stands out as a complete estrogen receptor antagonist (CERAN) currently in clinical trials for metastatic breast cancer, boasting remarkable potential both as a standalone treatment and in combination therapies for ER+/HER2- metastatic breast cancer. Our subsequent candidate, OP-3136, is a leading KAT6 inhibitor with exceptional therapeutic promise.Our scientific advancements are propelled by a culture that empowers, inspires, and encourages one another. At Olema, we believe that prioritizing our people leads to unparalleled outcomes. If you are eager to be part of something transformative, join us in making a significant difference for our patients, your career, and the future of medicine.You can view our latest corporate deck and presentations here.About the Role: Senior Manager, Quality Document Control and ComplianceThe Senior Manager, Quality Document Control and Compliance will collaborate closely with the Director of Quality Systems, spearheading daily operations of Veeva Vault QDocs along with the entire document management process and compliance. Responsibilities include the creation and management of document change control (DCC) documentation within Veeva QDocs, overseeing standard operating procedures (SOPs) and other GXP documentation, processing and archiving GXP records, and maintaining document control compliance KPIs while compiling and reporting metrics for management review.This position is located at our San Francisco, CA or Cambridge, MA office, with approximately 15% travel required.Your primary responsibilities will include:Acting as the Veeva Vault QDocs Administrator and document control manager.Processing document change control (DCC) for GxP controlled documents in Veeva.Ensuring finalized documents adhere to compliance with effective templates.Proofreading and finalizing documents for processing in Veeva QDocs.Developing, updating, managing, and maintaining GxP controlled documents in close collaboration with functional area representatives.

Join airgarage as an Onboarding Lead, where you will play a pivotal role in shaping the experience of our new team members. In this dynamic position, you will design and implement effective onboarding processes that ensure a seamless transition for new hires into our organization. Your expertise will help foster a welcoming environment that aligns with our company culture and values.

Join DoorDash for Business as a Senior Enterprise Onboarding Partner, where you will play a crucial role in guiding our enterprise clients through a seamless onboarding experience. This dynamic position is ideal for someone with a passion for customer success and a proven track record in onboarding and account management.

GigaEnergy is hiring a Senior Projects Control Specialist to help advance project management processes and ensure successful delivery of large-scale, high-value projects. This position centers on refining project controls, supporting teams as they work toward project milestones, and contributing to strong client outcomes. Key responsibilities Enhance project control methods to support effective project execution Work closely with project teams to monitor progress and address challenges Help deliver complex projects on time and within scope Location options This role can be based in Houston, TX, San Francisco, CA, Long Beach, CA, Reno, NV, or performed remotely within the United States.

As the EMEA Onboarding Lead at Cloudflare, you will take the helm in orchestrating our onboarding processes across the EMEA region. Your role will be pivotal in ensuring clients experience a seamless and impactful transition to our services. You will collaborate with cross-functional teams to refine onboarding strategies that enhance customer satisfaction and drive engagement.

Join collate as a Data Quality and Labeling Specialist in San Francisco, where you'll play a crucial role in ensuring the accuracy and relevance of data used across our platforms. Your expertise will help maintain high standards of data quality, enabling our teams to make informed decisions based on reliable insights.

About Our TeamThe Enablement team at OpenAI is dedicated to transforming our innovative products into tangible benefits for customers. We equip customer-facing teams with the essential knowledge, tools, and frameworks to excel in their roles.About the PositionWe are seeking a talented Global Go-To-Market (GTM) Onboarding Program Manager to oversee the operational framework for onboarding within our international go-to-market organization. As we prepare for a significant influx of customer-facing employees by 2026 across various functions—including sales, technical success, partnerships, and customer success—this role is pivotal in managing, scaling, and enhancing the existing onboarding program.In this role, you will ensure the onboarding operations are seamless and efficient: from coordinating cohorts to aligning stakeholders, evolving the program structure, and guaranteeing that new hires are equipped to ramp up quickly and effectively. You will also modernize onboarding processes using AI-driven workflows, data analysis, and scalable systems that not only reduce operational burdens but also enhance the overall learning experience.This position is based in San Francisco and involves collaboration with leaders in Sales, Technical Success, Product Enablement, Recruiting, and Revenue Operations.Your Responsibilities Will Include:Managing the operational cadence of GTM onboarding programs across various roles and hiring cohorts.Translating hiring forecasts and business priorities into structured onboarding execution.Overseeing onboarding logistics—scheduling, communications, certifications, and stakeholder coordination.Collaborating with subject matter experts in Product, Sales, and Technical Success to ensure onboarding content remains relevant as products and messaging evolve.Designing scalable systems and processes that accommodate high-volume onboarding while ensuring a quality experience.Implementing AI-driven methodologies to enhance onboarding operations and learner experiences.Establishing and tracking key metrics to measure onboarding success, such as participation rates, readiness signals, and ramp-up indicators.Continuously refining the program based on feedback from the field, changing business needs, and scaling requirements.You Will Excel in This Role If You:Have a passion for transforming complex programs into scalable, repeatable systems.Possess a strong background in managing GTM onboarding or enablement initiatives, preferably in a technology-focused environment.

Join maxrte as a Client Onboarding Manager and take the lead in ensuring our clients have an exceptional onboarding experience. In this fully remote role, you will work closely with clients to understand their needs, guide them through our processes, and ensure they are set up for success from day one. Your expertise in client relations, attention to detail, and proactive problem-solving will be key to building lasting partnerships.

About Perfect Venue Perfect Venue helps local restaurants and event spaces succeed in private events and catering. The company builds user-friendly event management software that streamlines venue operations, allowing clients to boost revenue and compete with larger chains. Perfect Venue is expanding its platform into a broader marketplace, aiming to connect venues with services like DJs and florists. Role Overview The Customer Onboarding Specialist plays a key part in welcoming and supporting customers as they use the Perfect Venue platform. This role guides venue operators from their first setup through ongoing support, helping them get the most from the software. Collaboration with clients is central, ensuring their experience is smooth and productive. This position is based in San Francisco and requires working in the office 3-4 days per week. Main Responsibilities Customer Support Respond to customer questions via chat, email, and video calls. Troubleshoot issues and provide timely solutions. Escalate product bugs or complex challenges to the appropriate teams. Uphold high standards for customer satisfaction and quick response times. Onboarding Lead new customers through the onboarding process for a smooth start. Run training sessions to help venue teams learn the product. Support account setup, workflow configuration, and integrations. Encourage early wins and foster product adoption among new users.

Embark on an Exciting Journey with Loft Orbital!Join our innovative Onboard Software team, where we design and implement cutting-edge software solutions that drive our flagship satellite products. As a Senior Onboard Software Engineer, you will be pivotal in the monitoring and control of critical components of our space missions, including:Computational environments for Flight Products (spanning both physical and virtual processors);Interfaces with external technologies (imagers, RF systems, ISL);Integrations with spacecraft bus systems.Our Core Services team oversees essential vehicle functionalities such as file transfers, time synchronization, automation, scheduling, attitude control, and navigation. Many of these services are foundational to our onboard architecture and are utilized across various satellite programs.

About OpenAIAt OpenAI, we are dedicated to the responsible development of artificial general intelligence (AGI) that benefits all of humanity. Our mission unites some of the brightest minds in science, engineering, and business to create a safer and more effective future through advanced AI technologies.About the Enablement TeamOur Enablement team plays a pivotal role in transforming OpenAI's innovative products into meaningful customer experiences. We empower our customer-facing teams by providing them with the essential knowledge, tools, and frameworks to excel in their roles.About the PositionWe are seeking a dynamic GTM Enablement Manager to spearhead the onboarding process for our rapidly expanding Go-To-Market organization. This role requires an energetic trainer and facilitator who will conduct comprehensive in-person onboarding sessions and workshops, ensuring new hires quickly become confident and customer-ready. This position is based in our San Francisco office, with occasional travel to New York City.Your Responsibilities:Establish a consistent onboarding schedule featuring live sessions, workshops, and practice opportunities to cultivate core GTM skills early on (e.g., discovery, messaging, deal rigor).Lead high-energy, interactive training sessions that promote behavioral change through role plays, scenarios, and real-time coaching.Collaborate with Sales Leadership, RevOps, Product Enablement, Field Enablement, and subject matter experts to align onboarding with current priorities and field requirements.Develop a system to keep training content updated as products, messaging, and SMEs evolve (including lightweight update mechanisms and clear ownership).Utilize metrics to continuously enhance the onboarding experience, focusing on attendance, satisfaction, confidence levels, early feedback from managers, and ramp indicators.Embrace AI-driven approaches in designing and delivering enablement programs, utilizing OpenAI tools for personalized learning and efficient content iteration.Ideal Candidate Profile:Possess a commanding presence and the ability to engage audiences with confidence, warmth, and clarity, effectively managing Q&A and addressing skepticism.Demonstrated experience in developing and delivering sales enablement training in a fast-paced environment, with enterprise GTM experience being a plus.Skilled in designing workshops that prioritize practice and outcomes over slide presentations.Operationally adept, capable of maintaining cadence and logging essential metrics efficiently.

Join meter as a Sales Onboarding Program Manager in San Francisco, where you will play a pivotal role in shaping the onboarding journey for our sales team. In this dynamic position, you will develop and implement comprehensive training programs that equip new sales hires with the tools and knowledge they need to succeed. You will collaborate closely with multiple departments to enhance the onboarding experience and ensure alignment with company goals.

Join Figma as an Onboarding Manager, where you will play a pivotal role in enhancing the customer journey. Your primary responsibility will be to guide new users through the onboarding process, ensuring they receive the best start possible with our product.You will collaborate closely with cross-functional teams to develop engaging onboarding programs that resonate with our customers, helping them achieve their goals effectively and efficiently. Your innovative strategies will not only enhance user satisfaction but also contribute to overall customer retention.

About Glean:Founded in 2019, Glean is a pioneering AI-driven knowledge management platform that empowers organizations to swiftly locate, structure, and disseminate information across their teams. By seamlessly integrating with tools such as Google Drive, Slack, and Microsoft Teams, Glean guarantees that employees gain access to the right knowledge precisely when they need it, enhancing productivity and fostering collaboration. Our state-of-the-art AI technology streamlines knowledge discovery, making it quicker and more efficient for teams to harness their collective intelligence.Created by Founder & CEO Arvind Jain, Glean emerged from a profound awareness of the obstacles employees encounter in sourcing and comprehending workplace information. Witnessing firsthand the fragmentation of knowledge and the overwhelming array of SaaS tools that hinder productivity, he envisioned a better solution—an AI-powered enterprise search platform designed to enable users to swiftly and intuitively access the information they require. Glean has since transformed into a leading Work AI platform, merging enterprise-level search capabilities, an AI assistant, and dynamic application and agent development features to radically redefine workplace efficiency. About the Role: Glean is on the lookout for a dedicated GTM Onboarding & Readiness Manager to take charge of our comprehensive 30-60-90 GTM onboarding initiative (Glean|GOES) across various roles and regions. This pivotal position will spearhead Glean’s innovative, AI-focused onboarding experience, facilitating swift and predictable productivity ramp-up for new hires in pre-sales, sales, and post-sales roles. You will oversee a cohesive onboarding journey tailored to specific roles and segments, ensuring that new employees are not only knowledgeable but also ready for meaningful conversations, effective execution, and empowered by AI.