About the job
Hello, and thank you for your interest in the Quality Compliance Manager II position at itcss! We encourage you to review the details below. If this role aligns with your career aspirations, please discuss with your current manager and HR business partner to see if your qualifications match. If all goes well, we invite you to apply, and our Talent Acquisition team will reach out for an interview to learn more about you.
- Your Human Resources Team
About the Role:
The Quality Compliance Manager II plays a crucial role in supporting the Product Quality Complaint program, ensuring all complaints are addressed in compliance with Good Manufacturing Practices (GMPs) and health authority regulations. This position will also support Annual Product Reviews and assist in various Quality Management System (QMS) areas as needed, such as audits, inspections, change control, document control, and corrective action and preventive action (CAPA).
Key Responsibilities:
- Manage the product complaint program throughout its lifecycle, including:
- Initiating Product Complaint Investigations
- Collaborating with Call Center staff for complaint intake
- Following up with complainants as needed
- Participating in Weekly Product Complaint Meetings
- Drafting response letters to complainants
- Reviewing and closing Product Complaint investigations
- Contributing data to Annual Product Reviews
- Preparing monthly metrics and management presentations
- Supporting regulatory inspections or partner audits as necessary
- Authoring, revising, or approving controlled documents
- Stay abreast of regulatory changes and proactively adjust systems and procedures to ensure compliance with company policies and regulations.
- Monitor and escalate product complaints appropriately, including expedited complaints.
- Foster strong relationships, cooperation, and alignment with internal Quality partners.
- Compile Annual Product Reviews, ensuring timely data submission from collaborating departments.
- Assist with product recalls or field alerts as needed.

