About the job
Receivables Support Representative (Collections & Billing Resolution) – Remote | U. S. Hours
Position Type: Full-Time, Remote
Working Hours: U. S. Business Hours
About the Role
We are seeking a proactive Receivables Support Representative who will take charge of collections, address billing discrepancies, and safeguard our revenue streams.
This position demands a high level of execution , it's not just a support role.
In this role, you will:
- Lead collections on overdue accounts
- Thoroughly investigate and rectify billing discrepancies
- Keep CRM records accurate and updated
- Ensure steady cash flow
If you are determined to follow through until all issues are resolved , you will excel in this environment.
Your Responsibilities
Collections & Payment Execution (Primary Focus)
- Carry out daily outbound collections via calls and emails
- Secure:
- Payments
- Payment commitments
- Maintain a consistent follow-up routine until resolution
- Minimize:
- Aging balances
- Delinquency risks
- Identify and promote auto-pay conversions
Receivables Case Management
- Investigate billing issues arising from:
- Collections
- Customer inquiries
- Internal communications
- Determine root causes (not just symptoms)
- Open, manage, and resolve cases using Salesforce
- Ensure each case includes:
- Issue description
- Investigation notes
- Resolution details
- Confirm customer understanding before closing cases
Billing Issue Resolution
- Resolve:
- Invoice discrepancies
- Account setup complications
- System errors
- Coordinate with internal teams to ensure swift issue resolution
- Implement root-cause fixes to prevent future occurrences
Customer Communication
- Communicate with clarity, confidence, and professionalism
- Balance:
- Urgency (for collections)
- Empathy (for customer experience)
- Provide proactive updates regarding:
- Billing concerns
- Payment statuses
- Address objections and advance conversations effectively
Documentation & CRM Accuracy
- Maintain organized records within Salesforce
- Document:
- Calls
- Emails
- Commitments
- Outcomes
- Ensure that documentation is complete and ready for audits
Process Improvement
- Identify recurring billing or collections issues
- Suggest improvements to:
- Workflows
- Systems
