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Receivables Support Representative - Collections & Billing Resolution

PavagoRemote — JamaicaNew
Remote Full-time

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Experience Level

Experience

Qualifications

To be successful in this role, you should possess strong communication skills, attention to detail, and a relentless attitude towards problem-solving. Previous experience in collections, billing, or customer service is advantageous.

About the job

Receivables Support Representative (Collections & Billing Resolution) – Remote | U. S. Hours

Position Type: Full-Time, Remote
Working Hours: U. S. Business Hours

About the Role

We are seeking a proactive Receivables Support Representative who will take charge of collections, address billing discrepancies, and safeguard our revenue streams.

This position demands a high level of execution , it's not just a support role.

In this role, you will:

  • Lead collections on overdue accounts
  • Thoroughly investigate and rectify billing discrepancies
  • Keep CRM records accurate and updated
  • Ensure steady cash flow

If you are determined to follow through until all issues are resolved , you will excel in this environment.

Your Responsibilities

Collections & Payment Execution (Primary Focus)

  • Carry out daily outbound collections via calls and emails
  • Secure:
    • Payments
    • Payment commitments
  • Maintain a consistent follow-up routine until resolution
  • Minimize:
    • Aging balances
    • Delinquency risks
  • Identify and promote auto-pay conversions

Receivables Case Management

  • Investigate billing issues arising from:
    • Collections
    • Customer inquiries
    • Internal communications
  • Determine root causes (not just symptoms)
  • Open, manage, and resolve cases using Salesforce
  • Ensure each case includes:
    • Issue description
    • Investigation notes
    • Resolution details
  • Confirm customer understanding before closing cases

Billing Issue Resolution

  • Resolve:
    • Invoice discrepancies
    • Account setup complications
    • System errors
  • Coordinate with internal teams to ensure swift issue resolution
  • Implement root-cause fixes to prevent future occurrences

Customer Communication

  • Communicate with clarity, confidence, and professionalism
  • Balance:
    • Urgency (for collections)
    • Empathy (for customer experience)
  • Provide proactive updates regarding:
    • Billing concerns
    • Payment statuses
  • Address objections and advance conversations effectively

Documentation & CRM Accuracy

  • Maintain organized records within Salesforce
  • Document:
    • Calls
    • Emails
    • Commitments
    • Outcomes
  • Ensure that documentation is complete and ready for audits

Process Improvement

  • Identify recurring billing or collections issues
  • Suggest improvements to:
    • Workflows
    • Systems

About Pavago

Pavago is a forward-thinking company focused on enhancing revenue assurance and customer satisfaction through innovative solutions. We value dedication, professionalism, and a results-oriented approach.

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