About the job
Join our team as a Relativity Administrator!
Employment Type: Full-Time, Experienced
Department: Technology Support
CGS Federal is actively seeking a motivated and skilled Relativity Administrator to be an integral part of our team, providing vital support to the legal organization within a prominent Federal agency.
At CGS, we unite passionate individuals to tackle the government's most challenging issues through innovative technology solutions. We are looking for candidates who are eager to be part of government innovation, value teamwork, and can proactively address the needs of others. Our collaborative environment fosters employee support and encourages professional development through diverse learning opportunities.
Key Responsibilities:
- Collaborate with a high-performing team to support a government instance of Relativity.
- Demonstrate a strong eDiscovery background and a thorough understanding of eDiscovery methodologies.
- Showcase exceptional client service skills and experience working with cross-functional technical and legal teams.
- Be solution-oriented and possess excellent communication skills for diverse audiences including executives, business, technical, and clients.
- Establish effective client service approaches to achieve project goals with minimal supervision.
- Provide outstanding customer service and solutions for internal and external stakeholders using Relativity.
- Manage the preparation, processing, and delivery of collections, review cases, and productions utilizing Relativity and other eDiscovery tools.
- Assist in scheduling customer deliverables through the internal workflow system.
- Respond promptly and accurately to daily customer requests and support tickets.
- Leverage your Relativity expertise to provide training, support case functionality, document review and tagging, and advanced troubleshooting.
