About the job
Serve Robotics builds sidewalk delivery robots that help cities reduce congestion and make deliveries easier. Our robots are already active in cities such as Los Angeles, Miami, Dallas, Atlanta, and Chicago, supporting both businesses and pedestrians.
About Serve Robotics
The team at Serve Robotics includes experienced professionals in software, hardware, and design. We focus on using robotics, machine learning, and computer vision to tackle real-world problems. Collaboration and problem-solving are central to how we work.
Role Overview: Reliability Operations Engineer
This role is based in Penang, Malaysia. The Reliability Operations Engineer helps keep our robotic and cloud systems running smoothly. Work centers on managing Tier 2 escalations, improving runbooks, and handling technical investigations during local daytime hours. The position involves close coordination with senior engineers, product teams, and site reliability engineers (SREs) to troubleshoot issues, improve processes, and support overall system health.
Key Responsibilities
- Manage Tier 2 escalations and technical incidents
- Optimize and maintain operational runbooks
- Conduct technical investigations to resolve issues
- Collaborate with senior engineers, product teams, and SREs
- Support incident response, ensuring clear communication and timely escalation
Location
Penang, Malaysia

