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Experience Level
Experience
Qualifications
Proven experience in client support or related fields. Excellent communication and interpersonal skills. Strong analytical and problem-solving abilities. Ability to work independently in a remote setting. Familiarity with customer support software and tools is a plus.
About the job
Global Elite Careers seeks a Remote Client Support Manager to join the team from Kent, Washington. This fully remote position focuses on maintaining high levels of customer satisfaction and ensuring clear communication between clients and the company.
Key responsibilities
Address client inquiries and resolve issues as they come up
Oversee support workflows to ensure smooth service delivery
Serve as the main contact for clients, coordinating with internal teams
Contribute to a positive client experience through attentive, responsive service
Requirements
Strong skills in problem solving
Background in customer service or client support roles
Clear communication and strong organizational habits
Ability to work remotely and manage tasks independently
About Global Elite Careers
Global Elite Careers is a leading recruitment firm dedicated to connecting talented professionals with top-tier companies. We pride ourselves on fostering a supportive and inclusive work environment that values innovation and excellence.
Role overview Jobgether seeks a Remote Client Success Manager based in Washington. The main focus is on building and maintaining strong relationships with client partners. This position plays a key role in supporting the delivery and ongoing improvement of mental health programs, working closely with colleagues across the organization. What you will do Devel…
Jobgether is looking for a Client Success Partner to join the team in a fully remote role based in Washington. This position centers on helping clients reach their goals and get the most value from our services. Role overview The Client Success Partner builds and maintains strong relationships with clients, serving as their main point of contact. The role involves understanding client needs, offering tailored solutions, and ensuring a positive experience throughout their journey with Jobgether. What you will do Onboard new clients and guide them through our services Provide ongoing support and address client questions or concerns Identify opportunities to introduce additional services that fit client needs Requirements Strong communication and relationship-building skills Ability to empathize with clients and understand their goals Comfort working independently in a remote environment
Full-time|$60K/yr - $72K/yr|On-site|Washington, District of Columbia, United States
Role Overview Aristotle seeks a Client Relations Manager in Washington, DC to support clients using our PAC and advocacy technology and website services. This position focuses on building and maintaining strong client relationships after the sale, managing project delivery within scope and budget, and ensuring high levels of customer satisfaction and retention. The role involves regular communication, project updates, and identifying ways to expand client engagement with Aristotle's offerings. What You Will Do Serve as the main point of contact and relationship manager for assigned clients. Monitor client satisfaction and develop initiatives to improve their experience. Guide clients on strategy for their PAC and advocacy efforts. Advise on best practices to help clients meet legislative, membership, and communication goals. Create newsletters, calls to action, and web content as needed. Oversee project management for configuring and launching client PAC and advocacy software. Train clients on effective use of Aristotle's software to support their objectives. Translate client business needs into technical requirements for internal teams. Document technical requirements and verify custom features after deployment. Identify and pursue upsell opportunities for additional services. Represent Aristotle at industry events and conferences. Location This position is based in Washington, District of Columbia, United States.
Global Elite Careers seeks a Remote Client Support Manager to join the team from Kent, Washington. This fully remote position focuses on maintaining high levels of customer satisfaction and ensuring clear communication between clients and the company. Key responsibilities Address client inquiries and resolve issues as they come up Oversee support workflows to ensure smooth service delivery Serve as the main contact for clients, coordinating with internal teams Contribute to a positive client experience through attentive, responsive service Requirements Strong skills in problem solving Background in customer service or client support roles Clear communication and strong organizational habits Ability to work remotely and manage tasks independently
Join our dynamic team as a Remote Senior Relationship Manager - Client Accounts at jobgether, where you'll play a crucial role in nurturing and managing our client relationships. Your expertise will help us enhance our service delivery and client satisfaction. We are looking for a seasoned professional who can effectively communicate and build rapport with clients, ensuring their needs are met with excellence.
Full-time|On-site|Washington, District of Columbia, USA
The Customer Success Manager at nitra works closely with clients in Washington, DC, focusing on relationship-building and ensuring clients benefit fully from nitra’s services. This position centers on supporting customers throughout their experience, helping them reach their goals, and representing their interests within the company. Key responsibilities Serve as the primary contact for customers, guiding them through their journey with nitra Regularly connect with clients to understand their needs and support their business objectives Represent client interests internally, ensuring their perspectives are heard Share client feedback and insights to help improve nitra’s offerings and enhance the client experience Location This role is based in Washington, District of Columbia, USA.
Clover Health is at the forefront of revolutionizing healthcare, enhancing patient outcomes through our cutting-edge primary care solution, Counterpart Assistant. Our mission is to empower Primary Care Physicians (PCPs) with tools that facilitate improved patient care at reduced costs by enabling early diagnosis and comprehensive management of chronic conditions.We are looking for a dedicated Provider Success Manager to cultivate relationships with healthcare providers and promote the adoption, growth, and success of Counterpart Assistant (CA). This role will oversee a portfolio of provider partnerships, ensuring that practices efficiently implement and fully utilize our platform to excel in value-based care.This position demands a results-oriented individual who will act as an external product subject matter expert (SME) focused on driving customer success. You will apply your understanding of Medicare and Primary Care operations, coupled with exceptional relationship management skills and a data-driven mindset, to bolster our market presence and enhance the value we provide to our partners. Candidates must be based in Seattle, Washington and be prepared to travel to provider locations up to five days a week.
About UsWelcome to StripeAt Stripe, we are transforming the way businesses operate through our cutting-edge financial infrastructure platform. Serving millions of clients—from large multinational corporations to innovative startups—Stripe empowers companies to accept payments, enhance revenue, and unlock new growth opportunities. Our mission is to elevate the global economy of the internet, and we are looking for passionate individuals to join us on this exciting journey.Join Our TeamAs a Principal Customer Success Manager (CSM), you will play a pivotal role in guiding our enterprise clients through the post-sales journey, maximizing their investment in our services. Your expertise will foster user success, drive retention, and create mutually beneficial renewal outcomes, thus significantly impacting our company’s growth.Your RoleWe seek a dynamic and analytical professional to manage a portfolio of enterprise customers. As a CSM, you will facilitate proactive workshops, conduct business reviews, provide payment insights, and offer thought leadership to empower our clients in their growth endeavors.The ideal candidate is detail-oriented and enjoys engaging with clients to troubleshoot issues and deliver actionable insights. This role requires close collaboration with sales, technical account managers, and operational teams to engage clients in discussions regarding product features, payment solutions, and technical matters.Key ResponsibilitiesCollaborate closely with account executives and technical account managers to enhance post-sale engagements focusing on optimizing, retaining, and expanding our enterprise customer base.Oversee a portfolio of clients to ensure overall account health, including tracking performance metrics, product adoption, usage velocity, account renewals, growth, referrals, and customer satisfaction.Act as a trusted advisor for payments and product-related inquiries, delivering performance insights and industry knowledge to managed customers.Conduct business reviews to align on client priorities, evaluate payment performance metrics, share Stripe's product roadmap, and provide guidance on maximizing value from our services.Represent customer interests to internal teams, sharing feedback and insights with Product Management, Engineering, Support, Marketing, and Sales to enhance the Stripe user experience.Support account expansion initiatives by identifying opportunities to ensure customer success in alignment with an account team.
Contract|Remote|Remote — Seattle, Washington, United States
About 1KosmosAt 1Kosmos, we empower individuals and organizations with secure, user-controlled digital identities. Our cutting-edge platform leverages passwordless authentication and robust identity verification to mitigate fraud, enhance security, and streamline identity management across various sectors. We proudly serve a diverse clientele, including key players in government, telecom, retail, banking, and technology, as we expand our presence in the federal market through meaningful partnerships and essential applications. Role OverviewWe are on the lookout for a dedicated Customer Success Manager (CSM) to join our dynamic team, focusing on the federal government sector. This pivotal role is designed to drive the adoption, engagement, and value realization for public sector agencies implementing the 1Kosmos platform. The CSM will collaborate closely with federal program stakeholders, security and compliance teams, as well as our internal Implementation, Product, and Support teams, to ensure exceptional onboarding, support, and growth outcomes. This position is offered as a 6-month contract, with a strong possibility of transitioning to a permanent role based on performance and the expansion of federal programs. Key Responsibilities Customer Engagement & Success• Manage the post-sales relationship with federal clients, ensuring effective onboarding and sustained adoption.• Enhance user engagement and oversee project milestones during onboarding, enablement, and initial usage phases.• Act as the primary liaison for federal agency stakeholders, including IT, Information Security, and program managers.• Align service delivery with customer security, compliance, and operational requirements (e.g., FedRAMP, FIPS, NIST 800-63).• Collaborate with the Implementation team to monitor timelines, proactively address risks, and eliminate obstacles.• Track usage, identify adoption gaps, and lead regular business reviews.• Advocate for customer interests internally and pinpoint upsell or expansion opportunities as trust develops.• Develop expertise in 1Kosmos identity solutions and their alignment with federal digital identity mandates (e.g., Executive Order 14028, Zero Trust architecture).• Share best practices and thought leadership insights with federal stakeholders.
About GreyNoise Intelligence GreyNoise Intelligence helps organizations understand Internet scanning and exploitation risks. The platform provides real-time, verifiable intelligence about actors scanning the Internet, allowing businesses to defend their networked assets. Thousands of specialized sensors worldwide collect data, which advanced data science and AI techniques turn into actionable insights. The GreyNoise Global Observation Grid offers large-scale threat data analysis, supporting clients with timely protection against perimeter threats. All US-based positions are fully remote within the United States, with the option to work from the DC area headquarters. US work authorization is required. Role Overview The Customer Success Manager - Federal is part of the Customer Experience (CX) team. This role focuses on delivering a strong client experience by serving as the main point of contact for federal, public sector, and global government clients. The position centers on customer retention and ensuring clients succeed with GreyNoise services. The Customer Success Manager reports to the Senior Director of Customer Experience. What You Will Do Engage regularly with GreyNoise customers in Federal, Public Sector, and Global Government segments, including: Building and maintaining relationships with Primary Contacts (PCs) in the assigned client portfolio Collaborating with PCs to define success criteria and monitor performance outcomes Conducting routine check-in calls to assess client satisfaction, review product usage, discuss additional use cases, and share updates on the GreyNoise roadmap Responding to customer inquiries by email or directing them to the appropriate team for resolution Maintaining consistent communication with portfolio customers to ensure a smooth experience
Full-time|$85K/yr - $100K/yr|Remote|Tacoma, Washington, United States
FusionTek is a distinguished Managed Service Provider, founded in 2007, with locations in Kirkland, WA, Federal Way, WA, Washington, DC, and Tampa, FL. We pride ourselves on our innovative approach to IT infrastructure management, specifically tailored for small- to mid-sized businesses.As we broaden our service offerings, we are on the lookout for a passionate Client Relationship Manager who aligns with our core values:Teamwork: We reach our objectives through collaboration.Growth Mindset: We are committed to ongoing improvement for our team and clients alike.Integrity: We prioritize transparency and the needs of our clients.Ownership: We take accountability for our tasks and ensure that commitments are met.This role is pivotal in fostering robust, long-term relationships with our clients. The focus will be on relationship management, overseeing service delivery, and identifying growth opportunities within accounts. You will act as the primary advocate for your assigned clients, ensuring they receive outstanding support and a seamless experience.This position is primarily remote; however, occasional travel for client meetings or events is necessary. Candidates must reside in the greater Seattle area and have reliable high-speed internet access.Your responsibilities will include:Being the primary contact for your client portfolio, managing technical configurations and ensuring seamless service delivery.Establishing and nurturing long-term client relationships that facilitate retention and contract renewals.Working closely with sales and leadership teams to identify and pursue growth opportunities.Monitoring account health and proactively addressing potential risks and recurring issues.Representing the voice of the client, providing feedback to internal teams to enhance service quality.Participating in weekly L10 team meetings.Assessing at-risk clients and devising action plans to boost satisfaction.Reviewing case studies and collaborating with internal teams to implement effective solutions.Updating client documentation and account records.Coordinating with Project Managers on ongoing initiatives.Conducting onsite or virtual client meetings as required.Efficiently resolving client issues.
Full-time|On-site|Seattle, Washington, United States
As a Senior Customer Success Manager at Zenoti, you will play a pivotal role in ensuring our clients achieve their desired outcomes with our innovative software solutions. Your expertise will help us build strong relationships with customers, guiding them through their journey and maximizing the value they derive from our product.You will lead a team of Customer Success professionals, driving initiatives that enhance customer satisfaction and retention. Your strategic mindset will be essential in identifying opportunities for upselling and cross-selling while providing actionable insights to our leadership team.
Full-time|$90K/yr - $120K/yr|On-site|Liberty Lake, Washington
Senior Customer Success Manager Who We Are OpenEye is at the forefront of intelligent cloud video technology, empowering individuals and organizations to enhance their security and operational efficiency. Our innovative cloud-managed video solutions, combined with AI-driven analytics, provide actionable insights that enable businesses to thrive. As a subsidiary of Alarm.com, OpenEye's offerings are available worldwide through a trusted network of certified service providers. Discover more at www.openeye.net. We are on the lookout for a dedicated Senior Customer Success Manager to join our dynamic team. Do you have a passion for transforming enterprise customer experiences into measurable success? We seek a knowledgeable advisor who excels in creating customer value through strategic initiatives while contributing to team growth. If this resonates with you, we encourage you to apply! Job Summary As a Senior Customer Success Manager, you will play a pivotal role in nurturing our customer relationships. You will act as a trusted advisor to enterprise clients, ensuring a seamless journey from onboarding to becoming advocates for our solutions. In our B2B2B landscape, you'll adeptly manage relationships with end-users and essential channel partners. This crucial role is not just about overseeing accounts; it's about building processes, strategies, and a robust culture of Customer Success at OpenEye. Responsibilities Oversee the overall success of a dedicated portfolio, driving mutually beneficial outcomes throughout the post-sale customer lifecycle: Onboard, Adopt, Retain, Grow, Embed, Advocate. Create and implement data-driven account strategies that identify potential risks, align with customer goals, and maximize value and ROI. Consult and devise change management strategies to facilitate user adoption and integrate OpenEye solutions into core business functions. Conduct impactful Quarterly Business Reviews (QBRs) with key stakeholders, showcasing value, sharing insights, and aligning on strategic objectives. Collaborate with Account Executives, Partner Success Teams, and Channel Partners in a shared ownership model to influence positive outcomes. Lead the Voice of the Customer program for your portfolio, translating client feedback into actionable insights and fostering customer advocates for case studies, testimonials, and referrals.
Full-time|On-site|Seattle, Washington, United States
About the Role Zenoti is hiring a Lead Customer Success Manager in Seattle, Washington. This position guides a team of customer success professionals and shapes strategies to improve customer satisfaction and retention. The Lead Customer Success Manager plays a key role in supporting clients as they work toward their business goals. What You Will Do Lead and mentor a team focused on customer success Develop and implement programs to boost customer satisfaction and retention Work closely with clients to understand their needs and help them achieve desired outcomes Collaborate with internal teams to continually improve Zenoti’s services Location This role is based in Seattle, Washington, United States.
As a leading force in Continuous Threat Exposure Management (CTEM), HackerOne is redefining the security landscape. The HackerOne Platform combines cutting-edge AI solutions with the expertise of the world's largest community of security researchers, ensuring continuous discovery, validation, prioritization, and remediation of vulnerabilities across code, cloud, and AI systems. Our innovative offerings, including bug bounty programs, vulnerability disclosure, agentic pentesting, AI red teaming, and code security, empower enterprises to significantly reduce their cyber risks.Renowned organizations such as Anthropic, Crypto.com, General Motors, Goldman Sachs, Lufthansa, Uber, the UK Ministry of Defence, and the U.S. Department of Defense rely on HackerOne to fortify their digital ecosystems. We have been recognized in Gartner’s Emerging Tech Impact Radar: AI Cybersecurity Ecosystem report for our leadership in AI Security Testing and have been honored as a Most Loved Workplace for Young Professionals in 2024.At this crucial juncture in the security industry, HackerOne is setting the standard where offensive security is essential for innovative companies striving to build trust and resilience in an increasingly complex digital landscape.HackerOne Values: We are committed to nurturing a diverse and inclusive culture. Our values center on being Customer Obsessed, Defaulting to Disclosure, and Winning Together, ensuring that we prioritize our customers' outcomes with transparency and integrity.
The A. O. Garcia Agency is seeking a Client Benefits Representative based in Vancouver, Washington. This remote position centers on helping clients understand and access their benefits while working from home. Role overview This position involves guiding clients through their available benefits and answering questions about coverage and options. The focus is on providing clear information and reliable support so clients can make informed decisions. What you will do Assist clients with questions about their benefits Help clients navigate their options and select appropriate coverage Deliver prompt and attentive service in a remote setting Location and flexibility This is a work-from-home role for candidates in the Vancouver, Washington area. The position offers flexibility while maintaining a strong commitment to client service.
About Goodshuffle ProAt Goodshuffle Pro, we are dedicated to enhancing the joy of event planning. Our innovative and user-friendly platform equips event professionals with the tools they need to optimize operations and expand their businesses effectively. We pride ourselves on providing exceptional value to our clients through cutting-edge technology and unparalleled customer support.About the RoleAs a Customer Success Manager (CSM) at Goodshuffle Pro, you will be a vital partner for a diverse portfolio of clients. Your primary goal will be to ensure these customers achieve success, maximize their use of our platform, and realize tangible improvements in their daily operations. You will advocate for your clients while promoting retention, adoption, and growth.This position is perfect for someone with several years of experience in Customer Success Management or account management who seeks to enhance their expertise, take charge of customer relationships, and evolve within a fast-growing organization.ResponsibilitiesOversee a portfolio of small to mid-sized accounts, providing continuous support, guidance, and value throughout the customer journey.Facilitate training and educational sessions to ensure customers have a seamless and successful onboarding experience.Regularly assess customer health and usage, proactively reaching out to maintain engagement and drive success.Inform customers about new features, best practices, and efficient workflows.Act as the primary point of contact for inquiries, feedback, and troubleshooting assistance.Keep detailed and current records of account notes, usage metrics, and communications within internal systems.Contribute to team processes and knowledge sharing as we scale.
Full-time|Remote|Remote — DC, Washington, United States
Join Wisedocs as a Strategic Customer Success Manager!Wisedocs is an innovative, rapidly growing AI platform revolutionizing the claims process for insurance companies. With approximately $20 million raised in funding, our team of over 100 professionals serves more than 90 clients across North America and Australia, demonstrating remarkable year-over-year revenue growth.Founded by industry experts who have firsthand experience with the claims process, Wisedocs leverages deep domain knowledge and cutting-edge AI, trained on over 100 million documents, to transform intricate medical records into accessible, structured insights—supported by expert human oversight.If you're passionate about making a significant impact, join our mission-driven team as we develop intelligent products that simplify complexity and expedite decision-making.This position is remote, but requires biannual in-person meetings in Downtown Toronto.Role OverviewAs Wisedocs expands its partnerships with major insurance carriers, we are looking for a dedicated Strategic Customer Success Manager to play a pivotal role in this growth. You will be responsible for managing complex, high-volume claims environments, ensuring our largest customers receive the highest level of service and support. This includes fostering relationships with claims operations, medical management, and executive teams to ensure Wisedocs is an integral part of their core workflows.This senior strategic role requires a profound understanding of the insurance sector and claims operations, a strong executive presence, and the capability to guide multifaceted accounts through changes, risks, and renewals.Your Responsibilities:Strategic Partnerships & Customer Leadership: Act as the strategic owner for major insurance carrier accounts, facilitating executive alignment, long-term value realization, and account direction. Conduct strategic check-ins, business reviews, and planning discussions to align Wisedocs with customer operational objectives. Build trusted relationships with claims leaders, medical directors, operational managers, and executive stakeholders.Renewal Management: Oversee the renewal lifecycle for assigned accounts, including early risk identification, renewal forecasting, and strategic positioning. Proactively identify value gaps or potential risks well in advance of renewal timelines.
Global Elite Careers is looking for a Remote Client Services Associate in Vancouver, Washington. This position acts as the first point of contact for clients, focusing on clear communication and helpful support throughout each interaction. Key responsibilities Respond to client questions in a timely and professional manner Assist clients with resolving issues and providing accurate information Maintain a high level of client satisfaction while working remotely Location and work style This role is fully remote but requires residence in Vancouver, Washington. Strong communication skills and a commitment to service are essential for success in this client-facing position.
Role overview DigitalOcean is hiring a Manager, Customer Success Engineering in Seattle. This position leads a team focused on supporting customer success through technical expertise. The goal: improve customer satisfaction and ensure technical solutions match what customers need. What you will do Oversee engineering support for customer success initiatives Guide a team dedicated to helping customers get the most from DigitalOcean's cloud products Work closely with clients and internal teams to build strong, effective relationships Help align technical solutions with real customer requirements About DigitalOcean DigitalOcean's mission is to simplify cloud computing for developers. Customer Success Engineering plays a key role in making that happen.
