About the job
destinationknot is looking for a Remote Client Support & Travel Booking Assistant based in Dallas, Texas. This position centers on assisting clients with travel planning and booking, all from a home office. The company provides full training, so direct experience in the travel industry is not a requirement. Success in this role depends on reliability, professionalism, and a proactive approach to daily tasks.
Main responsibilities
- Assist clients as they arrange travel bookings, managing details such as dates, preferences, and available service options.
- Deliver prompt customer service through email, phone, and messaging platforms.
- Collect and organize information needed for reservations and itinerary planning.
- Coordinate logistics for bookings and follow up to ensure client satisfaction.
- Maintain accurate records of client interactions, profiles, and documentation within company systems.
- Respond quickly to client inquiries and provide clear, helpful guidance.
- Stay up to date on travel destinations, suppliers, and available experiences.
- Handle administrative tasks related to travel planning and booking.
- Collaborate with team members to support a smooth and positive experience for clients.
Training and support
New team members receive comprehensive training covering the booking process, client support standards, and company systems. This ensures a strong foundation for those new to the travel industry.
Requirements
- Based in Dallas, Texas
- Reliable, professional, and proactive
- No prior travel industry experience needed
