Qualifications
Required Skills & ExperienceProven experience as a work-from-home Customer Service Agent, demonstrating focus, professionalism, and the ability to manage tasks efficiently during each shift. Outstanding written and verbal communication skills, with a friendly and professional phone demeanor, even during peak periods. Strong problem-solving skills and a natural affinity for helping people. Familiarity with online customer service tools, including Virtual Call Center software, email, live chat platforms, and basic proficiency in Microsoft Office, email, common web browsers, file-sharing services like Google Docs and Dropbox, and Skype. Access to a recent-model Windows-based computer with a headphone jack and a high-speed broadband internet connection.
About the job
Join our dynamic team as a full-time Remote Customer Service Agent, where you'll provide exceptional email, phone, and live chat support for airport parking and parking/hotel package reservations. Your role is crucial in maintaining relationships with our loyal customers, many of whom are repeat clients. As a valued member of our Customer Service team, you'll play a vital part in gathering and relaying customer feedback to our management, ensuring we continuously enhance our products and services.
As part of a close-knit team of four experienced agents based in Indiana, you will collaborate with colleagues and management located in Santa Monica, California, primarily through Skype. This position is suited for individuals who thrive in a supportive remote work environment and are committed to delivering top-notch customer service.
About Airport Parking Reservations, Inc.
ParkSleepFly.com (PSF) stands as the premier provider of online park and stay hotel packages, often at prices lower than traditional airport parking alone. Our offerings provide convenient parking and accommodation options for your travel needs. Established in 2003, we have successfully booked 892,704 reservations at 498 hotels across 108 airports in the United States and Canada. AirportParkingReservations.com (APR) is recognized as the top choice for the best deals in airport parking. Reserve your parking spot online before you travel to save valuable time and money for the enjoyable aspects of your journey. Founded in 2000, we have facilitated over 2.6 million reservations at around 577 parking lots across 86 airports in the U. S. and Canada. With new management and a team of 17 dedicated members, PSF/APR is rapidly expanding and is seeking motivated and talented individuals to join our exciting growth journey.
