About the role
About ABC Legal Services:
ABC Legal Services stands as the national frontrunner in the service of process, boasting a dedicated team of over 1,000 professionals across various locations including Los Angeles, Oklahoma City, Phoenix, Brooklyn, Chicago, and Washington D. C. Our headquarters in Seattle has been the hub of our operations for over 30 years. We continuously innovate our technology and business processes to maintain a competitive edge, focusing on expanding our technological capabilities, acquiring less efficient competitors, and exploring new market segments through a comprehensive inbound marketing and sales strategy.
Job Overview:
The Remote Customer Service Representative is crucial in addressing customer inquiries and resolving issues, ensuring an exceptional customer experience. This role involves correcting errors, coordinating with process servers, expediting orders, and providing timely updates. The representative collaborates with various teams to ensure all order-related tasks are completed. This position demands diplomacy, quick thinking, and the ability to manage multiple priorities with composure. Must be located in South Carolina.
Key Responsibilities:
- Respond to customer support tickets, addressing existing order inquiries and resolving issues.
- Handle high-volume phone calls, assisting customers with their existing orders and guiding new customers in placing orders online.
- Manage email correspondence, addressing customer questions, internal department inquiries related to orders or payments, and queries from process servers.
- Document issues in Confluence for tracking and resolution.
- Occasionally visit court dockets for case filing information and to retrieve filed documents.
- Perform other related duties as assigned.
